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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The charge LED won't illuminate
when the handset is placed in
the cradle.
The audio sounds weak.
Can't make or receive calls.
The handset doesn't ring or
receive a page.
Un a va i la b le
appears in
the display.
[ 7 4 ] T R O U B L E S H O O T I N G
• Make sure the AC adapter is plugged into the base or the charger (for DCT6485-2 and DCT6485-
3 only) and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset and the base or the charger (for DCT6485-2
and DCT6485-3 only) are clean.
• Move the handset and/or base to a different location away from and/or scratchy metal objects
or appliances and try again.
• Make sure that you are not too far from the base.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• Remove the base ID (see "Replacing the Base Setting" on page 28) and register the handset
(see "Register the Handset to the Base" on page 66).
• Make sure that you are not too far from the base.
• If an outside call is already established, you cannot make another outside call.
• Charge the batteries in the handset for 15-20 hours by placing the handset on the base or
charging cradle.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Remove the base ID (see "Replacing the Base Setting" on page 28) and register the handset
(see "Register the Handset to the Base" on page 66).
• Make sure that another handset(s) or the base is not in use, and try the phone again.
• Make sure that you are not too far from the base.
Suggestion
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