Rapidcomm Troubleshooting Tips - US Robotics Sportster Operating Instructions Manual

before returning the modem to us. Ship the
unit, postage paid, in a strong box made of
corrugated cardboard with plenty of packing
material. DO NOT send the modem back in
the original box. Send ONLY the modem
(NOT the power supply, manuals, CD-
ROM, etc.). Include your SRO number,
name, and address on the shipping label as
well as inside the package. If possible, send
the package via a courier capable of tracking
the progress of the shipment.
Ship to the following address:
3Com
Attn: RMA
SRO#
6201 W. Oakton, East Dock
Morton Grove, IL 60053
112
T O
ROUBLESHOOTING AND NLINE
H R
ELP ESOURCES
RapidComm
Troubleshooting Tips
PROBLEM: The lights in RapidComm's
modem light monitor do not correspond to
the actual lights on an external modem.
DIAGNOSIS: Under certain circumstances,
the modem light monitor does not correctly
report the activity of the modem. We are
aware of this problem and are working to
rectify the situation in upcoming versions of
the software.
PROBLEM: The station ID works
intermittently.
DIAGNOSIS: Under certain circumstances
(including receiving a fax), the station ID may
not work properly.