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Ruijie RG-RSR77 Series Maintenance And Troubleshooting Manual
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Ruijie RG-RSR77 Series Maintenance And Troubleshooting Manual

Ruijie RG-RSR77 Series Maintenance And Troubleshooting Manual

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RG-RSR77 Series Router Routine Maintenance
and Troubleshooting

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Summary of Contents for Ruijie RG-RSR77 Series

  • Page 1 RG-RSR77 Series Router Routine Maintenance and Troubleshooting...
  • Page 2 Contents ■ Routine Maintenance Suggestions ■ Common Problem Handling ■ Factory Default Restoration of Devices ■ Software Version Upgrade ■ Obtaining Help...

  • Page 3: Revision History

    For more detail configuration , see configuration guide for each product . you can download configuration guide at http://www.ruijienetworks.com For more technical enquiry , you can visit Ruijie Service portal at http://case.ruijienetworks.com . You need to sign up before submit a case.
  • Page 4 Routine Maintenance Suggestions  Importance of Routine Maintenance □ Routine maintenance is a type of preventive maintenance. Through routine maintenance, defects or hidden risks existing on devices can be identified and eliminated in a timely manner and the health conditions of devices can be maintained during normal running of the devices.
  • Page 5 □ Indicators: ▪ In normal cases, the PWR and SYS indicators on the supervisor are on in green. For details about indicators, see the RG-RSR77 Series Router Datasheet.pptx or see the RG-RSR77 Series Router Hardware Installation and Reference Guide.pdf.
  • Page 6 Routine Maintenance Suggestions  Hardware Status Maintenance □ Run the show environment command to display the hardware running status: ▪ RSR7708#show environment Environmental status update at 23:4:53 2013-01-16. Data is 5 second old, refresh in 30 second(s). Power Supplies: //Running condition of power modules. "on" indicates normal.
  • Page 7 Routine Maintenance Suggestions  Active/Standby Supervisor Election and Status Switching □ Election of active and standby supervisors: ▪ After the device with dual supervisors is restarted, the M1 slot is selected as the active supervisor and the M2 slot is selected as the standby supervisor. ▪...
  • Page 8 Routine Maintenance Suggestions  Card Status Maintenance □ Run the show version slot command to display the card running status: ▪ The Status column displays the current status of cards. ▪ The Configured-Module column indicates installed cards. ▪ The Online-Module column indicates cards that are actually online. ▪...
  • Page 9 – Run the no install command to virtually delete the card of this slot,then insert the card, and the device automatically identifies the card. Ruijie(config)#no install 4/1 // 4/1 indicates the slot ▪ None: Indicates that no card is inserted and no card is manually installed.
  • Page 10 ▫ Restoration operation: – Run the no install command to manually delete the card of this slot. – Ruijie(config)#no install 1/1 // 1/1 indicates the slot – Run the install command to install the card that is actually inserted. –...
  • Page 11 Software Version Maintenance □ Run the show version command to check the version: ▪ RSR7708#sho version System description : Ruijie Router (RSR7708) by Ruijie Networks System start time : 2012-12-25 17:28:0 System uptime : 22:5:47:37 System hardware version : 1.00 System software version : RGOS 10.4(3b15) Release(144634)
  • Page 12 ▪ The more services are carried by the device, the higher the CPU is, which is normal. Pay attention to the device when the value is larger than 60%. If the value is larger than 60% for a long time, get in touch with Ruijie Post Sales.
  • Page 13 ▪ The more services are carried by the device, the higher the memory utilization is. Pay attention to the device when the memory utilization is larger than 80%. If the memory utilization is larger than 80% for a long time, get in touch with Ruijie Post Sales.
  • Page 14 Routine Maintenance Suggestions  Flow Table Status Maintenance □ Run the show ip fpm statistics command to display the flow table utilization status: ▪ RSR7708#sho ip fpm statistics Flow table capacity: 32767 Flow number: 2 Nat-flow number: 0 User number: 2 Defragment context number: 0 Defragment packet number: 0 Event count: 20134...
  • Page 15 Routine Maintenance Suggestions  Interface Status Maintenance □ Run the show interface command to display the interface status. Pay attention to the following: ▪ Whether the interface traffic is normal. If the interface traffic is close to or equal to the bandwidth, check whether the bandwidth can meet existing application requirement or whether attacks exist on the network and deplete the bandwidth.
  • Page 16 Clock Maintenance □ Run the show clock command to check the current time: ▪ Ruijie#sho clock 02:24:23 UTC Thu, Jan 17, 2013 □ The time accuracy ensures the accuracy of log recording time, thereby facilitating fault locating. Applications such as the CA certificate also have high time requirements.
  • Page 17 Routine Maintenance Suggestions  Fault Information Collection □ If a fault cannot be located in a timely manner, collect the following basic information and get in touch with Ruijie Post Sales to seek technical support: ▪ Ruijie#Show version //Display the version.
  • Page 18 Contents ■ Routine Maintenance Suggestions ■ Common Problem Handling ■ Factory Default Restoration of Devices ■ Software Version Upgrade ■ Obtaining Help...
  • Page 19 □ A device cannot enter the config mode through the console and an error is prompted: ▪ Ruijie>en ▪ Ruijie#conf t ▪ % Can't execute this command in redundancy slave.  Problem Cause □ The console cable is inserted into the standby supervisor. The standby supervisor cannot enter the config mode.
  • Page 20 Common Problem Handling  Problem Symptom □ After a device is started, the system is unable to launch firmware correctly and it prompts “send download request”.  Problem Cause □ The device firmware is lost.  Solution □ Download correct RGOS firmware. □...
  • Page 21 Common Problem Handling  Problem Symptom □ In an MPLS-VPN network, the routing connectivity is normal (the ping operation is successful), but accessing web pages or some OA systems is very slow or they cannot be accessed.  Problem Cause □...
  • Page 22 Contents ■ Routine Maintenance Suggestions ■ Common Problem Handling ■ Factory Default Restoration of Devices ■ Software Version Upgrade ■ Obtaining Help...
  • Page 23 2363 2013-01-15 10:07:19 config.text ... 15107168 2013-01-15 09:47:59 rgos.bin -------------------------------------------------------------- ▪ Ruijie#copy flash:/config.text flash:/config.bak //Back up the configuration file as config.bak. ② Delete the configuration file. ▪ Ruijie#delete config.text //Delete the configuration file. ▪ Are you sure you want to delete “config.text”?[No/yes]yes //Confirm the deletion.
  • Page 24 Factory Default Restoration of Devices  Restoring Factory Defaults at the Bottom Layer (in CTRL Mode) □ When the device login password is forgotten or the device cannot launch firmware correctly or enter the main mode, factory defaults need to be restored at the bottom layer.
  • Page 25 Contents ■ Routine Maintenance Suggestions ■ Common Problem Handling ■ Factory Default Restoration of Devices ■ Software Version Upgrade ■ Obtaining Help...
  • Page 26 ① Run the show ver slot command to check that all cards are installed correctly. ② Back up the configuration and software: ▪ Ruijie# copy flash:/config.text flash:/config.back ▪ Ruijie#rename flash:/rgos.bin flash:/rgos.back ③ Transfer firmware to the router via TFTP server , overwrite the old firmware.
  • Page 27 Software Version Upgrade  Upgrading the Software Version at the Bottom Layer (in CTRL Mode) ① Connect to the console port of the device and enter CLI by using a console cable. ② Restart the device. When the system prompts "Press Ctrl+C to enter Ctrl…", press Ctrl+C to suspend the startup process and enter the CTRL mode ③...
  • Page 28 Contents ■ Routine Maintenance Suggestions ■ Common Problem Handling ■ Factory Default Restoration of Devices ■ Software Version Upgrade ■ Obtaining Help...

  • Page 29: Obtaining Help

    Obtaining Help Self-service • Official website of Ruijie Networks: www.ruijienetworks.com • Downloading of software and documents: www.ruijienetworks.com/service.aspx ftp: //partnetportal.ruijienetworks.com Remote technical support • Fault submission: case.ruijienetworks.com • Live Chat(Skype): service_rj@ruijienetworks.com...