Obtaining Warranty Service; Online Support - iCoolsport 5 Series Owner's Manual

Technical Support
Before contacting iCoolsport, please make sure you have read through the entire manual. Most issues
can usually be fixed via email, alternatively, we can offer a factory repair or we can assist in arranging
for a local repair agent to do repair works. We will always do our best to get back to you on the same
day, however please allow for time zone differences. We value you as a customer and we will provide
help as w quickly as we can.
YOUR COMPACT IS COVERED AGAINST DEFECTS
FOR A PERIOD OF 12 MONTHS FROM DATE OF
PURCHASE.
THIS WARRANTY EXCLUDES DAMAGE CAUSE BY
ABUSE OR NEGLECT. PLEASE READ ALL CONDITIONS
ON THE WARRANTY TERMS STATEMENT AVAILABLE
ON OUR WEBSITE.

Obtaining Warranty Service

Any claim under this warranty must be made within 12
(twelve) months of the date of purchase of the product. Proof
of purchase may be required when applying for warranty.
Go to www.icoolsport.com/warranty for more details and
send details on the Support Request Form shown on the next
page, to support@icoolsport.com with a copy of your original
invoice.
To check if your product fault is covered by our Standard One
Year Warranty, please check the Product Warranty Statement
available on our website.
iCoolsport can offer fast assistance via email, our engineers
can usually identify the problem from your description and we
can either recommend a local repair service or ask for the unit
to be shipped to our factory for repair.
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Local Repair
All local repairs must be approved in writing by iCoo. If your
unit is still under warranty, we will pay our set fee for the
service. We can not pay for service where the cost of the work
was not pre-approved in writing by iCool.
Out of Warranty ? No problem!
If your unit is no longer covered under warranty, you can
still email us for support. For fast service, we recommend
contacting your local refrigeration technician and they can
contact us if they need any guidance. We carry spare parts for
all models and even most older models

Online Support

Go to www.icoolsport.com/support and select from the wide
range of troubleshooting articles prior to contacting iCool
Support.
If your issue is not listed on the website, please fill out the
Support Request Form and email it to our friendly Support
Team at support@icoolsport.com.
Please allow a resonable time for us to get back to you due to
time zone difference. We value you as a customer and we will
get back to you as quickly as we can.