Appendix 1: Troubleshooting Guide; Troubleshooting Procedures; Resetting The Skycontroller 3 Or Skycontroller 4 - Parrot ANAFI User Manual

Appendix 1: Troubleshooting guide

This guide addresses all issues ANAFI USA users may have encountered while using a drone from the
ANAFI USA series.
Important: If you encounter any issues with your drone, read the troubleshooting section thoroughly
and apply the appropriate procedures relevant to your issue before you contact Parrot customer
support.

Troubleshooting procedures

ANAFI USA drone hard reset
Hard resetting ANAFI USA reverts ANAFI USA's most recent firmware to its original state. Parrot
recommends the drone hard reset as a first intent procedure for several issues, notably gimbal
calibration troubles.
1. Verify that a compatible microSD card is inserted into ANAFI USA.
2. Power ANAFI USA on (short press on the battery's
3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).
4. Press and hold the battery's
red.
5. Release the battery's
6. Verify that the contents of ANAFI USA's microSD card: the hard reset procedure has
generated a .TXT document named "wifi_security_key" at the root of the microSD card. This is
not applicable to ANAFI USA SE version.
ANAFI USA's smart battery hard reset
Hard resetting ANAFI USA's battery can correct battery issues. Parrot recommends a battery hard
reset whenever the battery's behavior is unexpected.
1. Plug your smart battery into a power source.
2. Regardless of the battery's behavior, press and hold its power button for 15 seconds.
3. Release the
alternatively in green.
4. The battery's hard reset is complete.

Resetting the Skycontroller 3 or Skycontroller 4

Resetting the Skycontroller reverts the controller back to its latest firmware update. It cleans all logs
and credentials and restores the original ecosystem's Wi-Fi SSID and password.
To reset the Skycontroller, ensure that it is not connected to any drone, or the drone will initiate a
take-off sequence.
Press and hold the controller's
for 15 seconds, then release the 3 buttons.
Note: The LED starts flashing after 10 seconds, but you must hold the buttons for an additional 5
seconds.
The Skycontroller reboots. The reset is successful.
The same procedure can be performed safely, even with a drone connected, through the Reset button
of the Skycontroller page, in FreeFlight 6 USA.
86
Power button. After 8 seconds the battery's LED lights up in
Power button. ANAFI USA powers off briefly then reboots.
Power button. The battery's LEDs run successively in green and red, then flash
Take-off/Land,
Power button).
Optics reset, and Media recording buttons