Appendix 2: Troubleshooting Guide - Parrot ANAFI USA GOV User Manual

A 2: T
PPENDIX ROUBLESHOOTING GUIDE
This guide addresses all issues ANAFI USA users may have encountered while using a
drone from the ANAFI USA series.
:
Important If you encounter any issues with your drone, read the troubleshooting
section thoroughly and apply the appropriate procedures relevant to your issue
before you contact Parrot customer support.
T
ROUBLESHOOTING PROCEDURES
ANAFI USA drone hard reset
Hard resetting ANAFI USA reverts ANAFI USA's most recent firmware to its original
state. Parrot recommends the drone hard reset as a first intent procedure for several
issues, notably gimbal calibration troubles.
1. Verify that a compatible microSD card is inserted into ANAFI USA.
2. Power ANAFI USA on (short press on the battery's power button).
3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).
4. Press and hold the battery's power button. After 8 seconds the battery's LED
lights up in red.
5. Release the battery's power button. ANAFI USA powers off briefly then
reboots.
6. Verify that the contents of ANAFI USA's microSD card: the hard reset
procedure has generated a .TXT document named "wifi_security_key" at the
root of the microSD card. This document confirms the hard reset procedure is
complete and successful.
ANAFI USA's smart battery hard reset
Hard resetting ANAFI USA's battery can correct battery issues. Parrot recommends a
battery hard reset whenever the battery's behavior is unexpected.
1. Plug your smart battery to a power source.
2. Regardless of the battery's behavior, press and hold its power button for 15
seconds.
3. Release the power button. The battery's LEDs run successively in green and
red, then flash alternatively in green.
4. The battery's hard reset is complete.
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