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Appendix 1: Troubleshooting guide
This guide addresses all issues ANAFI USA users may have encountered while using a drone
from the ANAFI USA series.
Important: If you encounter any issues with your drone, read the troubleshooting section
thoroughly and apply the appropriate procedures relevant to your issue before you contact
Parrot customer support.
Troubleshooting procedures
ANAFI USA drone hard reset
Hard resetting ANAFI USA reverts ANAFI USA's most recent firmware to its original state.
Parrot recommends the drone hard reset as a first intent procedure for several issues,
notably gimbal calibration troubles.
1. Verify that a compatible microSD card is inserted into ANAFI USA.
2. Power ANAFI USA on (short press on the battery's power button).
3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).
4. Press and hold the battery's power button. After 8 seconds the battery's LED lights
up in red.
5. Release the battery's power button. ANAFI USA powers off briefly then reboots.
Resetting the Skycontroller USA
Resetting the Skycontroller USA reverts the controller back to its latest firmware update. It
cleans all logs and credentials and restores the original ecosystem's Wi-Fi SSID and
password.
To reset the Skycontroller USA, ensure that it is not connected to any drone, or the drone
will initiate a take-off sequence.
Press and hold the controller's
buttons for 15 seconds, then release the 3 buttons.
Note: The LED starts flashing after 10 seconds, but you must hold the buttons for an
additional 5 seconds.
The Skycontroller USA reboots. The reset is successful.
The same procedure can be performed safely, even with a drone connected, through the
Reset button of the Skycontroller USA page, in FreeFlight 6 USA.
ANAFI USA's smart battery hard reset
Hard resetting ANAFI USA's battery can correct battery issues. Parrot recommends a
battery hard reset whenever the battery's behavior is unexpected.
1. Plug your smart battery to a power source.
2. Regardless of the battery's behavior, press and hold its power button for 15 seconds.
3. Release the power button. The battery's LEDs run successively in green and red, then
flash alternatively in green.
107
Take-off/Land,
Optics reset, and
Media recording
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