Appendix 2: Troubleshooting Guide - Parrot ANAFI USA User Manual

A 2: T
PPENDIX ROUBLESHOOTING GUIDE
This guide addresses all issues ANAFI USA users may have encountered while discovering
and using a drone from the ANAFI USA series.
DO NOT CONTACT PARROT SUPPORT before you have applied the procedures and tips relevant
T
ROUBLESHOOTING PROCEDURES
ANAFI USA drone hard reset
Hard resetting ANAFI USA reverts ANAFI USA's most recent firmware to its original state.
Parrot recommends the drone hard reset as a first intent procedure for several issues,
notably gimbal calibration troubles.
1. Check a compatible microSD card is inserted into ANAFI USA.
2. Power ANAFI US A on (short press on the battery's power button).
3. Wait for the gimbal to calibrate (or for the gimbal calibration to fail).
4. Press and hold the battery's power button: after 8 seconds a battery's LED lights up
in red.
5. Release the battery's power button: ANAFI US A powers off briefly then reboots.
6. Check the contents of AN AFI USA's microSD card: the hard reset procedure has
generated a .TXT document named "wifi_security_key" at the root of the microSD card.
This document confirms the hard reset procedure is complete and successful.
ANAFI USA's smart battery hard reset
Hard resetting ANAFI USA's battery is useful to correct any battery issue. Parrot
recommends a battery hard reset whenever the battery's behavior strays from its expected
behavior.
1. Plug your smart battery to a power source.
2. Regardless of the battery's behavior, press and hold its power button for 15 seconds.
3. Release the power button: the battery's LED run successively in green and red, then
flash alternatively in green.
4. The battery's hard reset is complete.
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to your issue.