Troubleshooting And Service; Troubleshooting - Samsung NZ64R3747RK User Manual

Troubleshooting and service

Troubleshooting

A fault may result from a minor issue that you can correct yourself with
the help of the following instructions. Do not attempt any further repairs if the
WARNING
Improperly effected repairs may result in considerable risk to the user. If your
appliance needs repair, please contact your customer service centre.
Problem Possible cause
The fuse in the house
What should I do if the •
cooking zones are not wiring is not intact.
functioning?
What should I do if the The button was
•
cooking zones will not
accidentally actuated.
switch on? • The control panel is
partially covered by a
damp cloth or liquid.
What should I do if the
• The button was
display except for accidentally actuated.
the residual heat • The control panel is
partially covered by a
indicator suddenly
damp cloth or liquid.
disppears?
The cooking zone
What should I do if, •
after the cooking
and therefore did not
zones have been
switched off, residual become hot enough.
heat is not indicated in
the display
28 English
Information
code
F1-F6
F9-FA
FC
Solution
E1/E2
If the fuses trip a
•
number of times,
call an authorised
electrician.
E3/E4
The appliance is
•
properly switched on.
Clean the control E5
•
panel.
• The appliance is
properly switched on.
• Clean the control
panel.
If the cooking zone is
•
hot, please call a local
service centre.
Possible cause
Temperature sensor failure
Temperature sensor failure for the IGBT
The connection between the power
board and the main board is fail
Abnormal supply voltage
Temperature sensor of the ceramic glass
is high
Temperature sensor of the IGBT is high
Solution
• Please contact the supplier.
• Please contact the supplier.
• Please contact the supplier.
•
Please inspect whether power
supply is normal.
•
Power on after the power
supply is normal.
• Please restart after the
appliance cools down.
•
Please restart after the
appliance cools down.