Related Manuals for Motorola solutions PELCO Sarix Enhanced 4
Summary of Contents for Motorola solutions PELCO Sarix Enhanced 4
- Page 1 Sarix Enhanced 4 Bullet Camera Installation Manual Document number: C6755M Publication date: 01/2024...
-
Page 2: Legal Notices
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Legal Notices © 2024, Pelco Corporation. All rights reserved. P ELCO, the PELCO logo, PELCO are trademarks of Pelco Corporation. ONVIF is a trademark of Onvif, Inc. Covered by one or more claims of the patents listed at patentlist.hevcadvance.com. O ther names or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark. Pelco Corporation protects its innovations with patents issued in the United States of America and other jurisdictions worldwide (see www.pelco.com). Unless stated explicitly and in writing, no license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Pelco Corporation or its licensors. C6755M | 01/2024... -
Page 3: Disclaimer
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Disclaimer This document has been compiled and published using product descriptions and specifications available at the time of publication. The contents of this document and the specifications of the products discussed herein are subject to change without notice. Pelco Corporation reserves the right to make any such changes without notice. Neither Pelco Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the information. Pelco Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein. Pelco Corporation www.pelco.com C6755M Revision: 1 - EN 20240108 C6755M | 01/2024... -
Page 4: Table Of Contents
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Table of Contents Legal Notices Disclaimer Important Safety Information Regulatory Notices For Korea IR Safety Information Disposal and Recycling Information Overview Junction Box View Rear View Front View Configuration Panel View Side View Installation Pre-Deployment In-Box Configuration Camera Package Contents Installation Steps Mounting and Aiming Video Analytics Cameras Installing the Junction Box Accessing Cables through the Side Conduit Connecting Cables Mounting the Camera Aiming the Camera Removing the Configuration Panel Cover Initializing a Camera Username and Password (Optional) Using the USB Wi-Fi Adapter Assigning an IP Address Accessing the Live Video Stream Zooming and Focusing the Camera (Optional) Enabling the Microphone (Optional) Configuring the Microphone (Optional) Configuring microSD Card Storage Configuring the Camera For More Information... - Page 5 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual External Power Failover Non-Seamless Failover for SRXE4 models Seamless Failover for SRXE4P models Connection Status LED Indicator Troubleshooting Network Connections and LED Behavior Resetting to Factory Default Settings Setting the IP Address Using the ARP/Ping Method Limited Warranty and Technical Support Pelco Troubleshooting Contact Information C6755M | 01/2024...
-
Page 6: Important Safety Information
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Important Safety Information WARNING Failure to observe the following instructions may result in severe injury or death. Installation must be performed by qualified personnel only, and must conform to all local codes. Any external power supply connected to this product may only be connected to another Pelco product of the same model series. External power connections must be properly insulated. Do not connect directly to mains power for any reason. CAUTION Failure to observe the following instructions may result in injury to persons or damage to the device. Do not expose the camera directly to high levels of x-ray, laser, or UV radiation. Direct exposure may cause permanent damage to the image sensor. Do not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat. Do not subject the device cables to excessive stress, heavy loads or pinching. Do not open or disassemble the device. There are no user serviceable parts. Refer all device servicing to qualified personnel. Servicing may be required when the device has been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture, does not operate normally, or has been dropped. Do not use strong or abrasive detergents when cleaning the device body. Use only accessories recommended by Pelco. C6755M | 01/2024... -
Page 7: Regulatory Notices
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Regulatory Notices This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Pendant mount models comply with EN 60529 IP66 and IP67 ratings. This Class A digital apparatus complies with Canadian ICES-003 (A)/NMB-3(A). This device complies with EN 60529 IP66, IP67 and IP68 rating. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. Changes or modifications made to this equipment not expressly approved by Pelco Corporation or parties authorized by Pelco Corporation could void the user’s authority to operate this equipment. To meet the requirements of the EN 50121-4 Railway Applications Standard, use an external power supply or POE injector that is also compliant with EN 50121-4. Please contact Pelco for assistance regarding supporting equipment. To meet the requirements of the EN 50130-4 Alarm Systems Applications standard, use an external uninterruptible power supply (UPS). This equipment contains a coin cell battery. R isk of fire, explosion, and burns. Do not disassemble, crush, heat above 100°C (212°F), or incinerate. The use of EMC compliant support and auxiliary equipment with this device is required in order to fully comply with the EMC regulatory standards. This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited Power Source” with output rated 12-24 VDC, 25 W max. or Power over Ethernet (PoE), 25 W max. C6755M | 01/2024... -
Page 8: For Korea
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual For Korea IR Safety Information Use appropriate shielding or eye protection. Disposal and Recycling Information When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines. European Union: This symbol means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. C6755M | 01/2024... -
Page 9: Overview
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Overview Junction Box View 1. Camera Mounts Points for installing the camera to the mounting bracket. 2. Mounting hinge Point to hold the camera to the junction box while connecting the required cables. 3. Cable hooks Points to wrap the excess cable length around. 4. Mounting holes Holes for securing the mounting bracket to the mounting surface. Rear View C6755M | 01/2024... -
Page 10: Front View
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual 1. Camera mounting screws Screws for mounting the camera to the junction box. 2. Power and I/O cable connectors Cable connectors for connecting the camera cables to auxiliary power and I/O devices. For more Connecting to Power and External Devices information, see on page 17. 3. Ethernet port Accepts an Ethernet connection to a network. Server communication and image data transmission occurs over this connection. Also receives power when it is connected to a network that provides Power over Ethernet. 4. Regulatory tag Provides regulatory information. 5. Mounting hooks Hooks to attach the camera to the junction box while connecting the required cables. Front View 1. Microphone Built-in microphone records audio when enabled. F or more information, see (Optional) Enabling the Microphone on page 15. NOTE Microphone is not available on SRXE4P camera models. 2. Configuration panel cover Covers the configuration panel. For more information on the configuration panel, see the ... -
Page 11: Side View
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual 1. Microphone switch Switch to enable or disable the built-in microphone. For more information, see (Optional) Enabling the Microphone on page 15. NOTE Microphone is not available on SRXE4P camera models. 2. microSD card slots (x2) Accepts up to two microSD cards for onboard storage. Install microSD cards so the metal contacts are facing upward. For more information, see (Optional) Configuring microSD Card Storage on page 16. 3. Connection status LED indicators Provides information about device operation. For more information, see Connection Status LED Indicator on page 20. 4. USB-C Accepts a USB type-C to USB adapter. Only required when using the USB Wi-Fi Adapter. F or more (Optional) Using the USB Wi-Fi Adapter information, see on page 13. Side View 1. Sun shroud A cover to help protect the lens against glare from the sun. -
Page 12: Installation
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Installation Pre-Deployment In-Box Configuration The camera comes equipped with an RJ45 connector that is accessible from the outside of the box for users that want to configure camera settings before installing the camera. The RJ45 connector is accessible through the small flap on the side of the camera box for easy configuration before unpacking the camera. 1. Locate and open the flap on the side of the camera packaging. Look for the Config label: 2. Connect a network cable to the RJ45 plug on the configuration cable. The network cable must provide PoE power, IEEE 802.3af Class 3, to power the camera during configuration. 3. Connect to the camera using the Camera Configuration Tool, or the camera's web browser interface to configure the camera's settings. For more information about connecting to the camera, see Assigning an IP Address on page 14, and Accessing the Live Video Stream on page 14. 4. Once you have finished making configuration changes, unplug the network cable. C6755M | 01/2024... -
Page 13: Camera Package Contents
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Camera Package Contents Pelco SRXE4 or SRXE4P Bullet Camera Mounting template sticker 4 screws and anchors for solid walls T20 Pin-In star-shaped driver Junction Box Wall plate Aux terminal block I/O Terminal Block 1/2" conduit adapter Grommet piercing cap C6755M | 01/2024... -
Page 14: Installation Steps
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Installation Steps Mounting and Aiming Video Analytics Cameras When installing a Pelco Smart analytics camera, follow the listed mounting and aiming recommendations to maximize the camera's analytics capabilities: The camera should be installed above 2.74 m (9 feet). The camera should tilt downwards no more than 45 degrees. The camera image should be level with the horizon line. The camera should be mounted to a stable surface to minimize the physical movement of the camera after installation. For more details, see the Designing a Site with Pelco Smart Analytics Guide . This document is available on the Pelco website. Installing the Junction Box When installing the junction box, the cables for the camera can be accessed through either a hole in the wall or from a side conduit entry into the junction box. If your installation requires a side conduit to access Accessing Cables through the Side Conduit the required cables, refer to on page 8. 1. Use the mounting template to drill four mounting holes into the mounting surface. 2. Drill the cable entry hole into the mounting surface then pull the required cables through the cable entry hole. C6755M | 01/2024... - Page 15 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual 3. Fasten the junction box to the mounting surface and pull the cords through. NOTE It is recommended that silicone sealant be applied around the edge of the j unction box to prevent moisture from entering the mounting surface. 4. Hook the camera onto the junction box using the mounting hooks, and let the camera hang. C6755M | 01/2024...
-
Page 16: Accessing Cables Through The Side Conduit
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Accessing Cables through the Side Conduit 1. Use the mounting template to drill four mounting holes into the mounting surface. 2. Secure the conduit pipe in place using a pipe clamp. 3. Pull the cables through the conduit and wrap the excess cable length around the cable hooks. 4. Fasten the cable with a zip tie. 5. Fasten the junction box to the mounting surface and pull the cords through. C6755M | 01/2024... -
Page 17: Connecting Cables
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual NOTE It is recommended that silicone sealant be applied around the edge of the j unction box to prevent moisture from entering the mounting surface. 6. Hook the camera onto the junction box using the mounting hooks, and let the camera hang. Connecting Cables Before connecting any cables, ensure that the cable connections are properly protected from moisture and corrosion. Make sure the protective cable boot is installed over the Ethernet port to protect the connection from dust and moisture. 1. If there are external input or output devices that need to be connected to the camera (for example: door contacts, relays, etc.), connect the devices to the camera's digital I/O connector cables. For Connecting to Power and External Devices more information see on page 17. 2. If an external microphone and/or speakers need to be connected to the camera, connect the devices to the camera's audio I/O cables. For more information, see Connecting to Power and External Devices on page 17. 3. Pull the cables through the wall or side conduit. 4. Put the piercing cap through on the ethernet cable and push it through the grommet. C6755M | 01/2024... - Page 18 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual 5. Thread the cable through the junction box and sit the grommet in the cable hole of the junction box. 6. Connect a network cable to the Ethernet port (RJ-45 connector). The Link LED indicator will turn on once a network link has been established. 7. Connect power using one of the following methods: Power over Ethernet (PoE) Class 3 or Class 4 — If PoE is available, the camera LEDs will turn on. External Power — Connect an external 12 V DC to the terminal block. 8. Check that the Connection Status LED indicator indicates the correct state. For more information, Connection Status LED Indicator see on page 20. C6755M | 01/2024...
-
Page 19: Mounting The Camera
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Mounting the Camera Once all the cable connections have been made, secure the camera to the mounting bracket. 1. Tuck the extra lengths of cables into the cable entry hole. 2. Secure the camera to the mounting bracket: a. Raise the camera until it covers the mounting bracket. b. Use the camera mounting screws to fasten the camera to the bracket. Aiming the Camera Reference the camera's live stream as you aim the camera. 1. To aim the camera, loosen the adjustment screws on the camera mount arm. 2. Rotate and move the camera and mount arm as required. Review the camera’s live video stream to help aim the camera correctly. 3. To use the camera in portrait mode instead of landscape mode: C6755M | 01/2024... - Page 20 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual a. Use a T20 Pin-In star-shaped driver to unscrew and remove the sun shroud mount from the camera. NOTE The sun shroud should only be removed when the camera is installed indoors and space is limited. b. Rotate the camera. c. Use a T20 Pin-In star-shaped driver to screw on the sun shroud mount. 4. Tighten the adjustment screws on the mount arm to secure the camera’s position. 5. In the camera web browser interface, Pelco Unity Video or the Pelco Control Center software adjust the camera’s Image and Display settings. You can set the zoom position, focus and change the image rotation. C6755M | 01/2024...
-
Page 21: Removing The Configuration Panel Cover
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Removing the Configuration Panel Cover 1. Use a T20 Pin-In star-shaped driver to unscrew the configuration panel cover. 2. Remove the cover from the configuration panel. Initializing a Camera Username and Password IMPORTANT You must create a user with administrator privileges before the camera is operational. The new user can be created using the following methods: Camera's web interface. Enter the camera's IP address in a web browser to access the web interface. For more information, see the Pelco Sarix Enhanced 4 Bullet Camera Operations Manual . If the camera is in the factory default state, you will be redirected to the New User page to create an administrator user: 1. Enter a new User Name or keep the default administrator name. 2. Enter a new Password for the user. It is recommended to use a secure and complex password. 3. Confirm the new password. 4. For the first user, Administrator must be selected in the Security Group drop-down menu. 5. Click Apply. After creating the user, you will be asked to login. ... -
Page 22: Assigning An Ip Address
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface from any mobile device using the following address: http://camera.lan For more information about configuring the camera from the mobile web interface see Pelco USB Wi-Fi Adapter System User Guide . NOTE The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi Adapter is plugged in. Assigning an IP Address The device automatically obtains an IP address when it is connected to a network. NOTE If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the 169.254.0.0/16 subnet. The IP address settings can be changed using one of the following methods: Device's web browser interface: http:// <camera IP address>/ . Network Video Management software application. ARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on page 23. NOTE When you log in the first time, the camera will be in a factory default state and no password is required. You must create a user with administrator privileges before the device is operational. For more information, see ... -
Page 23: Zooming And Focusing The Camera
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual NOTE When you log in the first time, the camera will be in a factory default state and no password is required. You must create a user with administrator privileges before the device is operational. For more information, see Initializing a Camera Username and Password on page 13. Zooming and Focusing the Camera In the camera web browser interface, Pelco Unity Video or the Pelco Control Center software, use the camera’s Image and Display settings to zoom and focus the camera. a. Use the zoom buttons to zoom the camera in or out. b. Click Auto Focus to focus the lens. c. Use the focus near and far buttons to manually adjust the focus. (Optional) Enabling the Microphone The Sarix Enhanced 4 camera models feature an internal microphone, and include a switch to physically enable or disable the microphone. The microphone switch is set to OFF by default. It is recommended that you enable the microphone before installing the camera in its final location. 1. Locate the microphone switch on the camera assembly. 2. Slide the switch from the default OFF position to ON to enable the microphone. (Optional) Configuring the Microphone You can configure the microphone or line-level audio input from the camera web interface or in the Unity Video or ACC Client software. ... -
Page 24: (Optional) Configuring Microsd Card Storage
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual In the Unity Video or ACC Client software, the microphones are configured in the Microphone dialog box that can be accessed from the camera's Setup tab. You can adjust the microphone volume by changing the gain and link the audio to other cameras in the site. External Input — configures the gain for any line level audio input that is connected to the audio input connector on the I/O terminal block. Internal Mic — configures the gain for the microphone that is built into the camera. For more information, see the Pelco Unity Video Client User Guide or the Pelco Control Center Client User Guide . (Optional) Configuring microSD Card Storage To use the camera’s onboard storage feature, you must insert 1 microSD card into a microSD card slot. While there are two microSD slots, currently the camera only supports a single microSD card in either slot Camera Module for onboard storage. For the location of the microSD card slots, see on page 1. It is recommended that the microSD card have a write speed of class 10 or better. If the microSD card does not meet the recommended write speed, the recording performance may suffer and result in the loss of frames or footage. 1. Insert a microSD card into the camera. CAUTION Do not force the microSD card into the camera or you may damage the card and the camera. The microSD card can only be inserted in one direction. 2. Access the camera’s web interface to enable the onboard storage feature. For more information, see the Pelco Sarix Enhanced 4 Bullet Camera Operations Manual . Configuring the Camera After the camera is installed, configure it using the instructions in the current version of the ... -
Page 25: Connecting To Power And External Devices
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Connecting to Power and External Devices If PoE is not available, the camera may be powered through the auxiliary power cable using 12 V DC. The power consumption information is listed in the product specifications. IMPORTANT This product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or “Limited Power Source” with output rated 12 V DC, 13 W min. or PoE rated 48 V DC, 13 W min. The camera must not be powered with 24 VAC aux power or the camera could be physically damaged. External devices are connected to the camera through pluggable terminal blocks. For the locations of the terminals, see Overview on page 1. The pinout for the I/O terminal block is shown in the following diagram: C6755M | 01/2024... -
Page 26: External Power Failover
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual 1. Digital Output 2. Ground 3. Digital Input 4. Voltage Output (Max 50mA) 5. Audio Ground 6. Audio Input (line level) 7. Audio Output (line level) * — Relay ** — Switch M — Microphone S — Speaker External Power Failover If the camera has power available from both an external Aux power supply and a PoE PSE (Power Sourcing Equipment) device, the camera will draw power from Aux. In the event that the camera loses power from the preferred Aux power supply it can transition to drawing power from the PoE PSE device. SRXE4 and SRXE4P camera models respond differently if they lose power from the preferred Aux power supply. If an SRXE4P camera loses power from the preferred Aux power supply, the camera is capable of a Seamless Failover, meaning the SRXE4P can switch to drawing power from the PoE PSE device without interruption. Conversely, the SRXE4 camera models experiences a Non-Seamless Failover, meaning the camera may power off while waiting to transition to PoE power. Non-Seamless Failover for SRXE4 models If the camera loses Aux power, the camera will power-off while waiting to transition to PoE power. I f the external Aux power re-energizes, the camera might reboot while transitioning back to using Aux power. The ... - Page 27 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual NOTE Seamless failover is only guaranteed when PoE Class 4 (25.5W) "full power" is available on the PoE port. Auxiliary (Aux) power is always assumed to be “full power,” meaning that there is enough power available for all possible camera functions. PoE, on the other hand, has many different power classes and the product’s functionality depends on the PoE power class that is available. If the PSE demotes the camera to PoE Class 3 (13W), the camera will boot and display an “insufficient power” message. Therefore, if the camera is connected to a Class 3 PoE source while running on Aux power and using full IR power and the Aux power source is disconnected, the camera will most likely overload the PSE and reboot. However, if the camerais not using IR LEDs and Aux power is removed, the Class 3 PoE power source would be adequate to guarantee seamless failover. IMPORTANT There is a downside to having seamless failover if you aren’t using this functionality and are connecting your cameras to PoE-enabled switches while running the camera on Aux power. Since the PoE connection remains active when running on Aux power, if the camera is connected to a PoE-enabled port on a switch, the switch by default will allocate some of its overall power budget to that port. C6755M | 01/2024...
-
Page 28: Connection Status Led Indicator
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Connection Status LED Indicator Once connected to the network, the green Connection Status LED indicator will display the progress in connecting to the Network Video Management software. The following table describes what the LED indicator shows: Connection State Connection Status Description LED Indicator Obtaining One short flash Attempting to obtain an IP address. IP Address every second Discoverable Two short flashes Obtained an IP address but not connected to the every second Network Video Management software. Upgrading Two short flashes Updating the firmware. Firmware and one long flash every second Connected Connected to the Network Video Management software. The default connected setting can be changed to Off using the camera's web user interface. For more information, see the Pelco Sarix Enhanced 4 Bullet Camera Operations Manual . Troubleshooting Network Connections and LED Behavior NOTE For any of the below LED behaviors, ensure that the camera is getting power and is using ... - Page 29 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual LED Behavior Suggested Solution the blinking interface will not produce the desired result. A different LED blinking pattern than Perform a factory reset of the camera using the physical those described above firmware revert button. Resetting through the camera's web interface will not produce the desired result. C6755M | 01/2024...
-
Page 30: Resetting To Factory Default Settings
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Resetting to Factory Default Settings If the device no longer functions as expected, you can choose to reset the device to its factory default settings. Use the firmware revert button to reset the device. The firmware revert button is shown in the following diagram: For models that feature an SD card slot, resetting the camera will not affect video that has been recorded to the SD card. Figure 1: The firmware revert button in the Configuration Panel. 1. Ensure the camera is powered on. 2. Unscrew the configuration panel cover on the bottom of the camera. 3. Using a straightened paperclip or similar tool, gently press and hold the firmware revert button for 3 seconds. 4. Screw the configuration panel cover back into place. CAUTION Do not apply excessive force. Inserting the tool too far may damage the camera. C6755M | 01/2024... -
Page 31: Setting The Ip Address Using The Arp/Ping Method
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Setting the IP Address Using the ARP/Ping Method NOTE The ARP/Ping Method will not work if the Disable setting static IP address through ARP/Ping method checkbox is selected in the camera's device's web browser interface. For more information, see the PelcoSarix Enhanced 4 Bullet Camera Operations Manual Complete the following steps to configure the camera to use a specific IP address: 1. Locate and make note of the MAC Address (MAC) listed on the Serial Number Tag for reference. 2. Open a Command Prompt window and enter the following commands: a. arp -s <New Camera IP Address> <Camera MAC Address> For example: arp -s 192.168.1.10 00-18-85-12-45-78 b. ping -l 123 -t <New Camera IP Address> For example: ping -l 123 -t 192.168.1.10 3. Reboot the camera. 4. ... -
Page 32: Limited Warranty And Technical Support
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Limited Warranty and Technical Support Pelco warranty terms for this product are provided at pelco.com/warranty. Warranty service and technical support can be obtained by contacting Pelco Technical Support: pelco.com/contact. C6755M | 01/2024... -
Page 33: Pelco Troubleshooting Contact Information
Sarix Enhanced 4 Bullet Camera Cameras Installation Manual Pelco Troubleshooting Contact Information For further assistance, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or +1-559- 292-1981 (international). Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only. C6755M | 01/2024... - Page 34 Sarix Enhanced 4 Bullet Camera Cameras Installation Manual C6755M | 01/2024...
Need help?
Do you have a question about the PELCO Sarix Enhanced 4 and is the answer not in the manual?
Questions and answers