Other Problems - Eizo Radiforce GX550 Installation Manual

6-3. Other problems

Problem
1. The adjustment menu does not appear.
2. No mode menu is displayed.
3. The operation switches do not work.
4. (When using Presence Sensor)
The images remain to be displayed when
you move away from the monitor. / The
images do not reappear when you come
near it.
5. The monitor connected with the USB cable
is not detected. / USB devices connected
to the monitor do not work.
24
Chapter 6 Troubleshooting
Possible cause and remedy
• Check whether the operation lock function works (see
Locking Operation Switches" (page
• Check whether the operation lock function works (see
Locking Operation Switches" (page
• Check whether the operation lock function works (see
Locking Operation Switches" (page
• Check whether there are any water droplets or foreign
objects on the switch surface. Gently wipe the switch
surface and try operating the switches again with dry
hands.
• Are you wearing gloves? If so, remove the gloves and try
operating the switches again with dry hands.
• Check the setting environment of the monitor. Presence
Sensor may not work correctly in the following
environments.
- The monitor is located in a place affected by wind.
- There is some heat emitting device near the monitor.
- There is some obstacle in front of the sensor.
• Check whether any dirt on the sensor. Clean the sensor
with a soft cloth.
• Check whether you are in front of the monitor. The
Presence Sensor function is activated when the sensor on
the front of the monitor detects the movement of heat.
• In the high temperature conditions, the monitor may not
recover from the power saving mode. If the monitor will not
come back on even after moving the mouse or pressing
keys on the keyboard, use the power switch to turn off
the monitor, and then turn it on again. When the screen is
displayed, increase the detection sensitivity value (see
4. Setting the Power Saving Mode When a Person Leaves
the Monitor" (page 20)).
• Check whether the USB cable is connected correctly
(see "Making Use of USB (Universal Serial Bus)" in the
"Instructions for Use".).
• Change the USB port to another one. If the PC or
peripheral devices works correctly by changing the USB
port, contact your local EIZO representative. (Refer to the
manual of the PC for details.)
• Reboot the PC.
• If the peripheral devices work correctly when the PC and
peripheral devices are connected directly, please contact
your local EIZO representative.
• Check whether the PC and OS are USB compliant. (For
USB compliance of the respective devices, consult their
manufacturers.)
• Check the PC's BIOS setting for USB when using
Windows. (Refer to the manual of the PC for details.)
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