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STOVES & FIREPLACES
J. A. ROBY LIMITED LIFE WARRANTY – WOOD BURNING STOVES & FIREPLACES
J. A. ROBY's warranty only applies to original buyer and is non-transferable. This warranty covers brand new products only,
which have not been altered, modified or repaired since shipment from factory. The products covered by this warranty must be
manufactured after review date indicated at the bottom of page. Proof of purchase (dated bill of sale), model name and serial
number must be supplied when making any warranty claim to J. A. ROBY. Registered your warranty is not required.
The appliance must be installed by an authorized service technician or contractor. Installation must be done in accordance with
the installation instructions included with the product and all local and national building and fire codes. Any service call related
to an improper installation is not covered by this warranty. This warranty applies to normal residential use only. This limited
warranty does not cover damages caused by misuse, improper installation, lack of maintenance, accident during transportation,
alterations, power failure, venting problems, downdrafts, abuse, over firing or neglect. Operating the appliance on high for
extended periods of time is neglect. Any defect or damage caused by the use of unauthorized parts or others than original parts
void this warranty.
This limited warranty does not cover any scratch, corrosion, warping or discoloration. The manufacturer may require that
defective products be returned and/or that digital pictures be provided to support the claim. Returned products are to be shipped
prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such
defect. The transportation fees to ship back the product to the purchaser will be paid by the manufacturer
fees related to warranty repair are not covered. The manufacturer may at its discretion, decide to repair or replace any part or unit
after inspection and investigation of the defect. The manufacturer may at its discretion, fully discharge all obligations with respect
to this warranty by refunding to the original warranted purchaser the wholesale price of any warranted but defective part (s). The
manufacturer shall not in no event be liable for any special, indirect or consequential damages of any nature whatsoever which
exceeds the original purchase price of the product. All parts replaced under this limited lifetime warranty are subject to a single
claim.
Any damage to the appliance, combustion chamber, heat exchanger, enameled cast iron cooking plate or other components due to
water, weather damage, long periods of dampness, condensation, damaging chemical or cleaner will not be the responsibility of J.
A. ROBY. Failure of any components which is attributed to poor maintenance including seal gasket, is not warrantable and will
not be covered by this policy. J.A. ROBY neither assumes, nor authorizes any third party to assume, on its behalf, any other
liabilities with respect to the sale of this product.
The manufacture of your new appliance and the following materials are warranted against defects as mentioned below:
WARRANTY DESCRIPTION
Ashtray, handles, doors and cast iron legs
Combustion chamber
Secondary air tubes
Heat exchanger
Switches, thermodisc, wiring and electrical components, standard blowers and
rheostat
Tempered glass, optional blower and gasketing
Ceramic glass (thermal breakage only
Replacement parts (with proof of purchase)
Due to on-doing product improvements, all specifications and design are subject to change without prior notice.
Before shipping your unit or defective component to our plant, you must obtain from J. A. ROBY an authorization
number. Any merchandise shipped to our plant without authorization will be refused automatically and returned to
sender.
1= Digital pictures required
PR_I019/2020-11-16-EN
WARRANTY
1
)
2= Shipping cost are not covered outside CANADA
490, rue de L'Argon, Québec, (Qué.), G2N 2C9
Tél.: (418) 849-8095 Fax.: (418) 849-0077 Internet.: www.jaroby.com
Revision: 5
2
. The external labour
100%
50% current retail price
Life
5 years
From 5 years to life
5 years
2 years
From 2 years to life
2 years
1 year
1 year
90 days
Review August 2018
31
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