Alcatel-Lucent Enterprise ALE-500 User Manual
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Alcatel-Lucent Enterprise ALE-500 User Manual

Enterprise deskphone sip
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Communications Suite for MLE
ALE-500 Enterprise DeskPhone SIP
ALE-400 Enterprise DeskPhone SIP
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Summary of Contents for Alcatel-Lucent Enterprise ALE-500

  • Page 1 Communications Suite for MLE ALE-500 Enterprise DeskPhone SIP ALE-400 Enterprise DeskPhone SIP ALE-300 Enterprise DeskPhone SIP User manual 8AL91446ENAA ed02...
  • Page 2 Introduction Introduction Thank you for choosing an Alcatel-Lucent Enterprise desk phone. This document describes the services offered by the ALE-500/ALE-400/ALE-300 Enterprise DeskPhone in connection with an OmniPCX Enterprise system in SIP mode. ® Enterprise DeskPhone sets are the next generation of business phones with an innovative and sleek industrial design built for every working style and workplace, offering verticality in the Enterprise environment.
  • Page 3 Dual USB-C, NFC) to be used in any communication infrastructure wired or wireless from on- premises to cloud deployment with retro-compatibility with customers installation. ALE-500/ALE-400/ALE-300 are all-in-one products, business phone, speaker phone and conference phone that can also charge a smart phone, with smart power management and easy to manage - easy to deploy feature to minimize the variety of devices in the Enterprise space in order to contribute to power consumption reduction.

  • Page 4: Table Of Contents

    Introduction Getting started How to read this guide Unboxing Install Hold, Transfer and Conference keys Login User experience Getting to know your telephone Phone description Busy light logo Smart Pad Permanent features keys Using keyboard Dashboard description Status icons User local menu Information area 2.10 Connectors...
  • Page 5 Introduction Programming your telephone Initializing your voice mailbox Adjusting the display of your desk phone Adjusting the audio functions Select your preferred accessory Adjusting the brightness of the desk phone Selecting language Install a USB accessory (Headset, Handsfree, Loudspeaker) Installing a Bluetooth Wireless Technology headset (pairing) ®...

  • Page 6: Getting Started

    Getting started 1 Getting started How to read this guide The labels and icons displayed depend on the type and the skin of the set. The label is not displayed if the corresponding feature is not configured on your telephone system. All labels are displayed in color and are italicized.

  • Page 7: Unboxing

    Your phone is modular. Several options are possible depending on your specific requirements. Options delivered in the box depend on the model of your desk phone. The following table lists all the options supplied with your desk phone, based on the commercial part number. ALE-500 ALE-400 ALE-300...

  • Page 8: Install Hold, Transfer And Conference Keys

    Getting started Install Hold, Transfer and Conference keys If you have not already done so, install the Hold, Transfer and Conference keys provided with your desk phone instead of the F1, F2 and 'abc' keys. To install new keys: The extra keys are provided hanging on a support so that they do not get lost.

  • Page 9: User Experience

    Getting started User experience You can adapt your user experience to your preference. Your desk phone has several LED states and colors (function keys, Smart Pad scroll wheel, soft keys, busy light logo), to provide specific information about the phone status, the actions available in any given situation, and about the activated functions.
  • Page 10 → Access the local user menu. The dashboard gives you direct access to the local user menu on the ALE-500 and ALE-400. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User). Phone Appearance → Choose your preferred LED management mode: Guided: 'Guided with light' mode (default mode).

  • Page 11: Getting To Know Your Telephone

    This phone is part of the Enterprise and IP phone ranges. With its 5.5 inch color touch display and a user-friendly navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user experience and increased convenience with outstanding audio quality either hands-free or using the Super Wide Band Comfort handset.
  • Page 12 Getting to know your telephone 2.1.3 ALE-300 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with ten dedicated function keys and a user- friendly navigation Smart Pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience.
  • Page 13 Getting to know your telephone 2.1.4 Phone description Smart Pad. Color touch display with auto brightness adjustment which enhances user experience and saves power (ambient light sensor). Color display with auto brightness adjustment which enhances user experience and saves power (ambient light sensor). The screen is enhanced by 10 dedicated functions keys.
  • Page 14 • The desk phone with corded handset (ALE-500, ALE-150). • The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108). • Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108) or a Bluetooth handset (ALE-160).

  • Page 15: Busy Light Logo

    Getting to know your telephone Busy light logo Your desk phone is equipped with a busy light logo on the back shell. This is useful to indicate to your entourage if you are available or busy, depending on the color of the logo.
  • Page 16 Getting to know your telephone Back/Exit key A short press on this key allows you to go back to the previous step or confirm the selection in a list. Depending on the context, a long press on this key allows you to: Go back to the homepage (Contacts, Call logs, Prog keys).
  • Page 17 Getting to know your telephone 2.3.2 Smart Pad gesture Short press Long press Rotate The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any actions. 2.3.3 The Smart Pad contains a large number of notifications indicated by the color of the leds. The ring around the Smart Pad and the keys can light up depending on the event.
  • Page 18 Getting to know your telephone 2.3.3.3 LED management - 'Guided with light' mode (default mode) Legend: Dimly lit Strongly lit Slow flashing Smart Pad ring In idle state, Switched off screensaver activated In idle state, awake Switched off blue blue blue In idle state, awake, Switched off...
  • Page 19 Getting to know your telephone 2.3.3.4 Use cases Incoming calls The Smart Pad ring is blinking blue. The hands-free/loudspeaker key is lights up in blue to show hands-free off-hook status During conversation You are in conversation with the handset or the headset. The Smart Pad ring lights up in purple.

  • Page 20: Permanent Features Keys

    Getting to know your telephone Permanent features keys This chapter displays all permanent features keys available on your desk phone. The keys depend on the model of your desk phone. They are located around the screen and on the Smart Pad. Take the call with the headset if connected, or in hands-free mode.
  • Page 21 • Conference key: establish a three-party conference call. • The following keys are only available on the ALE-500 Back/Exit key: use this key to go back to the previous step (short press). Use this key • to go back to the homepage (long press).

  • Page 22: Using Keyboard

    Backspace key: to delete one character (short press) or several characters (long press) in an edit box. The following keys are only available on the ALE-500: Open the dialpad. Go back to alphabetic keyboard. Close the dialpad.
  • Page 23 Getting to know your telephone 2.5.3 Alphanumeric keyboard (ALE-300) An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. The number pad keys have letters that you can display by successive presses. The number is the first character in the series.

  • Page 24: Dashboard Description

    Getting to know your telephone Dashboard description The default homepage displayed on your phone is the 'dashboard'. The dashboard displays information about your desk phone (phone number, forward, missed calls). The phone status is displayed in a red banner when your desk phone is forwarded to your mailbox or another contact or when you have enabled the 'Do Not Disturb' feature.
  • Page 25 Getting to know your telephone The date, time and status icons are displayed on the top of the screen. 1:30 PM Avatar Display your avatar (initials or photo if available, last name, first name, depending on the configuration). Call Routing Open call routing to manage the status of your desk phone (forward to a number, forward to your voicemail, do not disturb, …).
  • Page 26 Depending on your desk phone, the app bar is displayed on the homepage (at the bottom of the screen for the ALE-500 at the left of the screen for the ALE-400). The App bar enhances user navigation and improves usability by offering convenient and easily accessible controls.

  • Page 27: Status Icons

    Getting to know your telephone Status icons Icons with information about some of the specific configurations of the phone are displayed in the top bar of the screen Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority.

  • Page 28: User Local Menu

    Getting to know your telephone User local menu → Open the user local menu. Call Routing Open call routing to manage the status of your desk phone (forward to a number, forward to your voicemail, do not disturb, …). My telephony status (the status is displayed for your information and is only visible on your application).

  • Page 29: Information Area

    • You can use the app bar displayed on the dashboard to open the desired feature directly. The app bar is only available on the ALE-500 or ALE-400 Enterprise DeskPhone. Information area An information area opens at the top of the screen when an error occurs.

  • Page 30: Connectors

    10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45). Use this port to connect the desk phone to the enterprise network. Wired handset connector (RJ11). Use only Alcatel-Lucent Enterprise compatible handset (ALE-150 SWB Corded Handset). Universal Serial Bus type C Power Delivery (USB-C PD) connector USB connectors (Universal Serial Bus) –...

  • Page 31: Compatible Accessories

    Getting to know your telephone 2.10.3 Power Boost The Power Boost allows the desk phone to provide more USB power (to power an expansion module for example) . This icon is displayed when Power Boost is enabled. Power Boost is enabled: When the desk phone is powered via 5V 3A USB-C PD power adapter.

  • Page 32: Contacts

    Getting to know your telephone 2.12 Contacts If possible, use the user local menu displayed on the current page (ALE-500, ALE-400) or open it using the user local menu button. Depending on the desk phone, some actions may be directly accessible from the current page (ALE-500, ALE-400).
  • Page 33 Getting to know your telephone Open the context menu to access the following actions (ALE- 300 only). Create a new contact. Delete a contact. 2.12.1 Contact card Open the contact card by selecting the avatar (left side). Information available about your contact is displayed in the page.
  • Page 34 Getting to know your telephone 2.12.2 Create a new contact Open the user local menu: Contact. ALE-300 Open context menu. only contact: select the add new contact • icon. Add information about your contact. Red fields • are mandatory (at least the name and number). Edit a field by selecting it (tap on it or press the softkey at right or left of the field to modify).
  • Page 35 Getting to know your telephone 2.12.4 Modify a contact Open the user local menu: Contact. Open the contact card by selecting the • avatar (left side). Open context menu (ALE-300 only). • : edit the contact card. • Modify the contact card. •...

  • Page 36: Call Log

    Getting to know your telephone 2.13 Call log If possible, use the user local menu displayed on the current page (ALE-500, ALE-400) or open it using the user local menu button. Depending on the desk phone, some actions may be directly accessible from the current page (ALE-500, ALE-400).
  • Page 37 Getting to know your telephone Available actions: Call the selected contact. The number used is the number displayed under the name. Open log details by selecting the avatar (left side ). Scroll the page to display the rest of the list (touch screen or navigation keys). Open the context menu to access the following actions (ALE-300 only).
  • Page 38 Getting to know your telephone 2.13.1 Open the log details Open the user local menu: Call log. Open log details by selecting the avatar (left side ). All call logs associated with the selected contact are displayed with an icon showing the type of call. Available actions: Scroll the page to display the rest of the list (touch screen or navigation keys).
  • Page 39 Getting to know your telephone 2.13.3 Acknowledge all missed calls Open the user local menu: Call log. Open context menu (ALE-300 only). • Acknowledge all • : Acknowledge all missed calls. • : to cancel). 2.13.4 Delete the selected entry in the call log Open the user local menu: Call log.

  • Page 40: Using Your Telephone

    Using your telephone 3 Using your telephone Search by name feature The search by name feature allows you to find a contact by using their name or number. The search is performed through your local and corporate directories. Enter letters or numbers to start your search. A search is performed for the first name, last name or number.

  • Page 41: Make An Audio Call

    Press the hands-free/loudspeaker key and dial the number on the dialpad. Open the dialpad from the homepage and dial directly the number (ALE-500 only) Available actions: Pick up the handset if you have not already done so and press the call key to make the call with the handset.
  • Page 42 Using your telephone Phone number format supported: Short number for an internal contact. • International number (digits only): 00 Country RegionCode Number (for example: • 0033390123456). Canonical number: +Country/RegionCode Number (for example: +33390123456). • Contact number without country code for a contact in the same country. •...
  • Page 43 Using your telephone 3.2.4 Using call by name Use one of the following: Enter the first letters or numbers directly using the keyboard. • Select the search icon and enter first letters or numbers. • Use one of the following: Place an audio call with a contact by selecting the contact's name/number.

  • Page 44: Receive An Incoming Call

    Using your telephone Receive an incoming call 3.3.1 Incoming call screen When you receive an incoming call, information about the caller is displayed on the screen. Information depend on the caller (existing contact, internal or external contact, unknown contact). Available actions: Pick up the handset to use it to answer an audio call.
  • Page 45 Using your telephone 3.3.2 Answer incoming call Use one of the following: Pick up the handset. • Press the accept call key (using preferred device). • Answer an incoming call using hands-free mode (preferred device is: Handsfree). • Answer an incoming call using a USB headset (preferred device is: headset).

  • Page 46: Call Routing

    Using your telephone Call Routing Call routing allows you to define what your phone does when you receive an incoming call. You can only select one option at a time: No forwarding activated. • Forward your call to your voicemail. •...
  • Page 47 Using your telephone Depending on the selected forwarding settings, when activated an icon will be displayed against a red background to indicate immediate routing. In this case, a red banner will be displayed on the dashboard. The banner is displayed with a red Telephony color that depends on the call Call Routing...
  • Page 48 Using your telephone 3.4.2 Open call routing management Select your avatar to open the call routing settings. : You can also access call routing by selecting it in the user local menu. 3.4.3 Forward all incoming calls to your voicemail immediately Status: Voicemail.
  • Page 49 Using your telephone 3.4.7 Do not disturb 'Do not disturb' option. • Confirm and return to the call routing settings. • 3.4.8 Cancelling all forwards Status: None. • Confirm and return to the call routing settings. • No forwarding activated. 8AL91446ENAA ed02 49 /113...

  • Page 50: During Audio Call

    To deactivated the loudspeaker, switch the audio mode to another audio device. Make a second call. Open the dialpad (ALE-500). Close the dialpad (ALE-500). Disable or enable the microphone. When muted, the button slowly flashes blue and the Smart Pad ring lights up in red Connect your two contacts and end the call.

  • Page 51: Mute, So That Your Contact Cannot Hear You

    Using your telephone Activate a three-way conference. Switching between two calls. The active call is purple. The call on hold is blue. End the active call. Exit the conference and allow the remaining participants to continue communicating with each other. End the conference with all participants.

  • Page 52: Switching Between Audio Modes (Ale Selector )

    Using your telephone Switching between audio modes (ALE Selector ) You can switch between different audio mode during your conversation by pressing the loudspeaker/hands-free key and selecting an audio mode to activate (handset, headset, hands-free, external hands-free, etc). The audio modes available will depend on which devices are connected.

  • Page 53: Activating The Loudspeaker During A Conversation (Handset Lifted) - Group Listening Feature

    During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. In this case, send DTMF code directly by dialing it during the conversation. With ALE-500, press this icon to open the dial pad during conversation. Close the dialpad. 8AL91446ENAA ed02...

  • Page 54: Make A Second Call

    Using your telephone 3.11 Make a second call You are in conversation with one contact. The first call is placed on hold. Use one of the following to call your second contact: Dial the number of the second contact. • Make a call by name.

  • Page 55: Receive A Second Call

    Using your telephone 3.12 Receive a second call When you receive an incoming call during conversation, information about the caller is displayed on the screen and you will be alerted by three beeps. If you are interested in the second call, display the incoming call screen with call details and available actions.

  • Page 56: Release The Second Call And Retrieve The Call On Hold

    Using your telephone 3.14 Release the second call and retrieve the call on hold You are in conversation with the second contact and the first one is on hold. • : end the current call. • : retrieve the call on hold. •...

  • Page 57: Conference

    Using your telephone 3.16 Conference You are in conversation with two contacts. The conference key is lit up continuously in blue Press the conference key. You are in conference. The conference key slowly flashes blue Switching between audio modes. Activate loudspeaker. When activated, the key slowly flashes blue Deactivate loudspeaker →...

  • Page 58: Programmable Keys

    You can program a key by entering a number or a service prefix. Available actions: Select a page to display by tapping on a page at the top of the screen (ALE-500) or at the left of the screen (ALE-400) or by using the left/right navigation keys (ALE-300).
  • Page 59 Copy: Duplicate a programmable key. Move: Move a programmable key. Edit pages: Modify the page name (ALE-500, ALE-400: long press on page name). Delete: Delete a contact. The first programmable keys are also shown on the dashboard. The number of programmable keys displayed on the dashboard will depend on your desk phone model.
  • Page 60 Using your telephone 3.17.1.1 Create a direct call key Use this key to direct call a contact. Select the direct call service. Enter number. • Add a name or a label. The name will be entered • automatically if it is recognized by the system – otherwise, the number will be used.
  • Page 61 Using your telephone 3.17.1.3 Create a 'Do Not Disturb' key You can make your terminal temporarily unavailable for all calls. Select the 'Do Not Disturb' service. Enter a label. • Create key: validate to create the key. • : to go back without saving). Press the 'Do Not Disturb' programmable key to activate/deactivate the feature.
  • Page 62 To switch to edit mode. modify the name page. • Confirm change • : to go back without saving). ALE-500/ALE-400 If your desk phone is equipped with a touch screen: Long press on the page name to • modify.
  • Page 63 • Update key: confirm change. • : to go back without saving). ALE-500/ALE-400 If your desk phone is equipped with a touch screen: Long press on the programmed key to modify • until it is selected. Drag and drop the programmed key to the •...
  • Page 64 Exit to move mode. • ALE-500/ALE-400 If your desk phone is equipped with a touch screen: Give a long press on the programmed key to • move until it is selected.
  • Page 65 • Select the key to delete. • Exit the deletion mode. • ALE-500/ALE-400 If your desk phone is equipped with a touch screen: Give a long press on the programmed key to • delete until it is selected. Drag and drop the programmed key to the •...

  • Page 66: Supervision (Optional)

    Using your telephone 3.18 Supervision (optional) This feature depends on the system configuration. You can monitor business call numbers. This means that you can pick up an incoming call from a monitored contact when their phone is ringing. The administrator must configure contacts you monitor.
  • Page 67 Open the user local menu: Prog keys. • Select a page to display by tapping on a page at the top of the screen (ALE-500) or at the left of the screen (ALE-400) or by using the left/right navigation keys (ALE-300).

  • Page 68: Programming Your Telephone

    → Access the local user menu. The dashboard gives you direct access to the local user menu on the ALE-500 and ALE-400. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User). Phone Appearance → Choose your preferred LED management mode: Guided: 'Guided with light' mode (default mode).
  • Page 69 Font size: Small, Normal, Large, Huge → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
  • Page 70 Phone Hearing Aid → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).

  • Page 71: Adjusting The Audio Functions

    Ringing tones Ringing → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
  • Page 72 Progressive ringing → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).

  • Page 73: Select Your Preferred Accessory

    Last connected device / Handsfree / USB → → → → headset / Bluetooth headset Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default. Audio Preferred device →...

  • Page 74: Adjusting The Brightness Of The Desk Phone

    Auto brightness → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
  • Page 75 LEDs auto brightness → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).

  • Page 76: Selecting Language

    Low level brightness → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).

  • Page 77: Installing A Bluetooth ® Wireless Technology Headset (Pairing)

    Programming your telephone Installing a Bluetooth Wireless Technology headset (pairing) ® This feature is available if your desk phone is equipped with the wireless module (depending on the model of your desk phone). If it’s not the case, the wireless module can be purchased separately: ALE-108 Wireless Module.
  • Page 78 Programming your telephone Select the relevant equipment. If a password is requested, refer to the user documentation supplied with the headset. If the device is successfully paired: Define whether your pairing is permanent, such as when you use your own desk phone, or one-time, such as when you use a desk phone in a meeting room Permanent...
  • Page 79 Programming your telephone 4.8.2 Activate/deactivate a device → Open the ALE Link. All connected devices are listed. Activate the device/deactivate the device by using the checkbox. 4.8.3 Remove a Bluetooth device ® Remove → → Open the ALE Link. All connected devices are listed. Open the device settings.

  • Page 80: Contacting Your Administrator (Technical Support)

    About Software Infos → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
  • Page 81 About Hardware Infos → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. The user settings are displayed by default (ALE-500/ALE-400: , ALE-300: User).
  • Page 82 → → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. Open advanced settings by selecting the icon (ALE-500/ALE-400) or using the right navigator key (ALE-300).
  • Page 83 → → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. Open advanced settings by selecting the icon (ALE-500/ALE-400) or using the right navigator key (ALE-300).

  • Page 84: Accessories

    Accessories 5 Accessories List of accessories For more details about references, consult chapter: Ordering information. 5.1.1 USB accessories AH 21 M II Premium headset monaural USB-C USB-A. • AH 22 M II Premium headset binaural USB-C USB-A. • ALE-100 Keyboard. •...

  • Page 85: Wb Cordless Handset

    Accessories ALE-160 WB Cordless Handset To use the Bluetooth handset, your desk phone must be equipped with ALE-108 Wireless Module. ® The Bluetooth settings menu is displayed only if the module is installed. The Bluetooth feature ® ® must be enabled. 5.2.1 Description Power button / Line key...
  • Page 86 Accessories If you are not going use the handset for a long time, we recommend to switch off the device and disconnect the battery. 5.2.2 Unboxing ALE-160 WB Cordless Handset. • Battery pack placed on the handset. • Safety and regulatory instructions. •...
  • Page 87 Accessories 5.2.4 Installing or replacing the Bluetooth handset battery ® To replace the battery, with the handset turned off: Press, then slide the piece towards the bottom of the device a few millimeters with your thumbs. Remove the piece by lifting it. Be careful not to break the clips.
  • Page 88 Accessories 5.2.5 Pairing and connecting the handset If the desk phone is locked for pairing with a new connected Bluetooth device, this feature may not be available. Before the Bluetooth handset can be used, it must be correctly paired to the terminal. Pairing will ®...
  • Page 89 Accessories 5.2.7 Information about the connected handset and the battery level → ALE-160 BT Handset → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Go back to the homepage. If the battery level of the Bluetooth device is low, the following icon will blink on and off in the ®...
  • Page 90 Accessories 5.2.8.2 Activate/deactivate voice prompts → ALE-160 BT Handset → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Open the prompt settings. Voice prompt Check/uncheck the box to activate/deactivate the voice prompts. Go back to the homepage.
  • Page 91 Accessories 5.2.9 Locate your handset → ALE-160 BT Handset → Start locate → Open the ALE Link. All connected devices are listed. Open the device settings: ALE-160 BT Handset. Start locate The handset is ringing and the message is displayed on the desk phone until you stop it.
  • Page 92 Accessories 5.2.11 Upgrade the handset The paired Bluetooth handset will be updated automatically ® if the desk phone installs a newer firmware release for the handset. While the update is loading, the handset can be used as normal. The progress of the update is displayed in the top bar.

  • Page 93: Swb Corded Handset

    Accessories ALE-150 SWB Corded Handset 5.3.1 Description The ALE-150 SWB Corded Handset is a super wide band comfort wired handset. 5.3.2 Unboxing ALE-150 SWB Corded Handset. • Safety and regulatory instructions. • 5.3.3 Install a comfort wired handset 1. Plug-in the wired handset to the appropriate connector - connector number in the picture: 4. Pay attention to the cable direction: the long side is on the back of the desk phone.

  • Page 94: Magnetic Alphabetic Keyboard: Ale-100 Keyboard (Usb)

    Accessories Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 5.4.1 Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. Country variants: AZERTY, •...
  • Page 95 Accessories 5.4.3 Installation The keyboard automatically magnetizes under the phone. Connect the keyboard to the USB-C connector of the phone. 5.4.4 How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard.
  • Page 96 Accessories Use cases (international keyboard): : 'f' is displayed. : 'F' is displayed. : ':' is displayed. : '6' is displayed. Use the international keyboard in QWERTZ mode It is recommended to use the QWERTY keyboard for a better user experience. However, it is possible to use the international keyboard in QWERTY mode.

  • Page 97: Customization Kit

    Accessories ALE-140 Customization kit Please remove customization kit before sending back your desk phone or your add-on module to hardware support as hardware support will send back a generic phone. 5.5.1 Description The ALE-140 customization kit lets you change the color of your desk phone. A default kit is installed on your phone and you can purchase the other kits separately.
  • Page 98 Accessories 5.5.2 Unboxing ALE-140 Customization kit. • Installation procedure. • Safety and regulatory instructions. • 5.5.3 Remove or install the customization kit : No tools are provided with the kit. We just recommend using a thin, non-sharp object to facilitate unclipping the piece that covers the loudspeaker (B). 8AL91446ENAA ed02 98 /113...
  • Page 99 Accessories 5.5.3.1 Remove the customization kit This piece is clipped to the four Press, then slide the corners. We recommend starting Slide your fingernail along piece towards the from the back of the desk phone. the piece to detach it from bottom of the device a Carefully insert a thin, non-sharp the phone.

  • Page 100: Wireless Module

    Accessories ALE-108 Wireless Module 5.6.1 Description The ALE-108 Wireless Module allows you to add Bluetooth devices. ® This module is required: To connect the ALE-160 WB Cordless Handset. • To connect a Bluetooth headset. • ® Depending on the option, your desk phone can be equipped with the wireless module. In any other case, you can purchase it separately.

  • Page 101: Wall Mounting Kit

    → → → → → Access the local user menu. With the ALE-500 and ALE-400, the dashboard lets you access directly to the local menu. Settings Open settings. Open advanced settings by selecting the icon (ALE-500/ALE-400) or using the right navigator key (ALE-300).
  • Page 102 Accessories 8AL91446ENAA ed02 102 /113...

  • Page 103: Third Parties Headset Certified In Developer And Solution Partner Program (Dspp)

    The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise’s platforms. It certifies proper inter-working with partner applications or devices.

  • Page 104: Technical Specifications

    Technical specifications 6 Technical specifications ALE-500 ALE-500 ALE-400 ALE-300 without handset With handset and With handset and With handset cable cable and cable Width 163 mm 228 mm 228 mm 228 mm Depth on a 156 mm 162 mm 162 mm...

  • Page 105: Ordering Information

    ALE-400 IP DeskPhone w Corded Handset Neptune 3ML27410AA ALE-400 IP DeskPhone w Cordless Handset Neptune 3ML27420AA ALE-500 IP DeskPhone w/o Handset Neptune 3ML27500AA ALE-500 IP DeskPhone w Cordless Handset Neptune 3ML27510AA ALE-500 Enterprise DeskPhone Neptune 3ML27520AA Accessories ALE-100 Keyboard AZERTY...

  • Page 106: Guarantee And Clauses

    8 Guarantee and clauses Safety and Regulatory Instructions relates to the following products: ALE-300 Enterprise DeskPhone (ALE-300), ALE-400 Enterprise DeskPhone (ALE-400), ALE-500 Enterprise DeskPhone (ALE-500), ALE-100 Keyboard (ALE-100), ALE-140 Customization Kit (ALE-140), ALE-150 SWB Corded Handset (ALE-150), ALE- 160 WB Cordless Handset (ALE-160), ALE-161 WB Cordless Handset Battery Pack (ALE-161), ALE-108 Wireless Module (ALE-108), ALE-110 Wall Mounting Kit (ALE-110).
  • Page 107 ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.

  • Page 108: Regulatory Statements

    Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France - www.al-enterprise.com/en/declaration-of-conformity. Regulatory information about ALE-300, ALE-400 and ALE-500, additional certification and regulatory marks are stored in the phone. Use one of the following: Settings •...
  • Page 109 Guarantee and clauses Canada Equipments with RF part comply with Industry Canada’s license-exempt RSSs. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. These products meet the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 110 Guarantee and clauses Regulatory information about ALE-160 This device contains transmitter. Europe: this equipment is compliant with Radio Equipement Directive (RED) 2014/53/EU. UK: this equipment is compliant with UK regulations. US: this device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: this device may not cause harmful interference, and this device must accept any...

  • Page 111: Quick Guide

    Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 SIP - Quick guide Communications Suite for MLE Quick gu ide Keys Take the call with the headset if • connected, or in hands-free mode. Hang up key (lit in red) to end a call.
  • Page 112 Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 SIP - Quick guide Communications Suite for MLE User local menu Settings Call Routing Switching between LED management • modes Open call routing to manage the status of your • Adjust the font size...
  • Page 113 Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 SIP - Quick guide Communications Suite for MLE During audio call: Back/Exit key A short press on this key allows you to go back to the Put the call on hold. The call on hold key will slowly previous step or confirm the selection in a list.

This manual is also suitable for:

Ale-400Ale-300

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