Page 1 Alcatel-Lucent Enterprise Myriad and Halo Series DeskPhone Administration Manual 8AL91477ENAA ed03...
Page 2 Legal Notice www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al- enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.
Page 3: Table Of Contents
INTRODUCTION ........................8 PHONE NETWORK ......................... 9 2.1 IPv4 and IPv6 Network Settings .................... 9 2.1.1 IP Addressing Mode Configuration ..................9 2.1.2 IPv4 Configuration ......................9 2.1.3 IPv6 Configuration ......................11 2.2 DHCP Options for IPv4 ......................13 2.2.1 Supported DHCP Options for IPv4..................13 2.2.2 DHCP Option 66/Option 67/Option 43 with Sub-Option 66/67 ..........
Page 4 PHONE PROVISIONING ....................... 39 3.1 Web User Interface ......................39 3.1.1 Accessing the Web User Interface ..................39 3.1.2 Navigating the Web User Interface ................... 39 3.1.3 Web Server Type Configuration ..................39 3.2 Phone User Interface ......................41 3.3 Configuration Files ....................... 41 3.3.1 Common Config File ......................
Page 5 6.1 Local Directory ........................73 6.3 External Directory ........................ 80 6.4 Directory Search Settings ....................81 6.5 Remote Phone Book ......................81 6.6 Contact Backup ........................83 6.7 Blacklist ..........................84 6.8 Directory List for Directory/Dir Softkey ................. 84 6.9 Favorite Contacts ........................ 84 AUDIO FEATURES .......................
Page 6 10.9 Call Number Filter ......................123 10.10 IP Address Call ......................124 10.11 Auto Answer ........................125 10.12 Call Waiting ........................125 10.13 Do Not Disturb (DND) ....................127 10.14 Call Forward ........................131 10.15 DND & FWD Synchronization ..................141 10.16 Multiple Call Appearances .....................
Page 7 12.8 Call Pickup ........................229 12.9 Call Park & Retrieve ......................232 12.10 Shared Line Appearance (SLA) ..................235 12.11 Call Completion ......................236 12.12 Automatic Call Distribution (ACD) .................. 236 12.13 Broadsoft Hoteling ......................238 13. TROUBLESHOOTING ......................242 13.1 Log Collection ........................
Page 8: Introduction
Introduction 1. Introduction The ALE SIP Deskphone Administration Manual provides general guidance on setting up phone network, provisioning and managing phones. This manual is not intended for end users, but for administrators with experience in networking who understand the basics of open SIP networks and VoIP endpoint environments. As an administrator, you can do the following with this manual: •...
Page 9: Phone Network
Phone Network 2. Phone Network The ALE SIP deskphones operate on an Ethernet local area network (LAN) or wireless network. 2.1 IPv4 and IPv6 Network Settings The ALE SIP deskphones support IPv4 addressing mode and IPv6 addressing mode. After connecting to the wired network, the phones can obtain the IPv4 or IPv6 network settings from a Dynamic Host Configuration Protocol (DHCP) server if your network supports it.
Page 10 Phone Network Menu  Advanced Setting (default password: 123456)  Network  WAN Phone UI Port  IP Config  IPv4 Settings  IPv4 Mode Parameter DeviceNetworkIpAddress config.xml It configures the IPv4 address. Description Note: It works only if “DeviceNetworkIpStackMode” is set to IPv4, and "DeviceNetworkDhcpMode"...
Page 11: Ipv6 Configuration
Phone Network Default 0.0.0.0 Web UI Network  IP parameters  DNS1 Menu  Advanced (default password: 123456) Setting  Network  WAN Phone UI Port  IP Config  IPv4 Settings  DNS1 Parameter DeviceNetworkDns2 config.xml It configures the secondary IPv4 DNS server. Description Note: It works only if “DeviceNetworkIpStackMode”...
Page 12 Phone Network Permitted IPv6 Address Values Default Network  IP Parameters  IPv6  IP Address Web UI Note: Only the M8 phone supports the IPv6 configuration in phone web. Menu  Advanced (default password: 123456) Setting  Network  WAN Phone UI Port ...
Page 13: Dhcp Options For Ipv4
Phone Network Note: Only the M8 phone supports the IPv6 configuration in phone web. Menu  Advanced (default password: 123456) Setting  Network  WAN Phone UI Port  IP Config  IPv6 Settings  DNS1 Parameter DeviceNetworkIpv6Dns2 config.xml It configures the secondary IPv6 DNS server. Description Note: It works only if “DeviceNetworkIpStackMode”...
Page 14: Dhcp Option 42
Phone Network Option 66 Option 67 http(s)://172.24. http(s)://172.24.190.1 190.159 http(s)://172.24. http(s)://172.24.190.1 /provisioning 190.159 59/provisioning http(s)://172.24. http(s)://172.24. http(s)://172.24.190.1 190.159 190.160 https://172.24.190.15 172.24.190.159 172.24.190.160 no data http(s)://172.24. http(s)://172.24.190.1 172.24.190.159 190.160 https://provisioning /provisioning 172.24.190.160 https://172.24.190.16 http://172.24.19 http://172.24.190.160 0.160 http://172.24.19 http://172.24.190.161 0.161 http://172.24.19 http://172.24.190.161/ /provisioning 0.161 provisioning...
Page 15: Dhcp Option 12
Phone Network The following table lists the parameters you can use to configure DHCP option 42 for NTP server address. Parameter SettingSntpServer config.xml Description It configures the primary NTP server. Permitted IPv4 Address Values Default 0.pool.ntp.org Web UI Setting  Time & Date  SNTP Address Menu ...
Page 16: Vci Definition
Phone Network Examples: London: GMT0BST1,M3.5.0/1:00:00,M10.5.0/2:00:00 • • Los Angeles: PST8PDT,M3.2.0/2:00:00,M11.1.0/2:00:00 New Zealand: NZST-12NZDT,M9.5.0/2:00:00,M4.1.0/3:00:00 • 2.2.8 VCI Definition You can define the VCI by the parameter below in the configuration file: Parameter DeviceNetworkVciValue config.xml Description It configures the phone VCI information. Permitted String within 64 characters Value...
Page 17: Lldp Configuration
Phone Network 2.4.1 LLDP Configuration LLDP (Linker Layer Discovery Protocol) is a vendor-neutral link layer protocol, which allows SIP deskphones to receive and/or transmit device-related information from/to directly connected devices on the network that are also using the protocol and store the information about other devices.
Page 18: Dhcp Vlan
Phone Network Permitted Integer from 0 to 4095 Values Default 4095 Web UI Network  IP Parameters  LAN VLAN Number Menu  Advanced Setting (default password: 123456)  Network  Vlan  Phone UI Vlan Config  ID Parameter DeviceNetworkPcVlanEnable config.xml Description...
Page 19: Wi-Fi
Phone Network presence of other network devices and allows the local device to discover these devices. This allows for a more seamless and secure network operation. Overall, CDP is a powerful networking protocol that allows Cisco devices to work together more seamlessly and securely on the local network.
Page 20 Phone Network The H6/M5s/M7s/M7s Pro/M8 phones support storing up to 5 frequently used wireless networks on your phone and specifying the priority for them. You can configure the priority of AP by pressing the “Move up” or “Move down” button as indicated in the following screenshots. The phones also provide the Wi-Fi status showing the information of currently connected Wi-Fi.
Page 21 Phone Network 0 - Wi-Fi only Permitted 1 - Wi-Fi preferentially Values 2 - Wired preferentially Default Parameter DeviceWifi[1-5]Ssid config.xml Description It configures the AP SSIDs. Permitted Strings Values Default Blank Web UI Network  Wi-Fi Phone UI Menu  Basic Setting  Wi-Fi  Wi-Fi Manager Parameter DeviceWifi[1-5]AuthMode config.xml...
Page 22 Phone Network 3 - 3 4 - 4 5 - 5 Default Web UI Network  Wi-Fi Phone UI Menu  Basic Setting  Wi-Fi  Wi-Fi Manager 8021xMethod Parameter DeviceWifi[1-5] config.xml It configures the 802.1x EAP authentication method of a specific wireless network.
Page 23: Ipv4 Configuration
Phone Network It configures the anonymous identity (user name) for Wi-Fi 802.1x EAP authentication. Description 8021xMethod Note: It works only if “DeviceWifi[1-5] ” is set to 1, 2, 3 or 4. Permitted String within 256 characters. Values Default Blank Web UI Network ...
Page 24 Phone Network Menu  Advanced Setting (default password: 123456)  Network  Wi-Fi Port Phone UI  IP Config  IPv4 Settings  IP Parameter DeviceWifiSubnetMask config.xml It configures the IPv4 subnet mask. Description Note: It works only if “DeviceWifiIpStackMode” is set to IPv4, and “DeviceWifiDhcpMode”...
Page 25: Ipv6 Configuration
Phone Network Permitted IPv4 Address Values Default Blank Web UI Network  Wi-Fi  DNS2 Menu  Advanced (default password: 123456) Setting  Network  Wi-Fi Port Phone UI  IP Config  IPv4 Settings  DNS2 Note: If you change this parameter, the SIP deskphone will reboot for the change to take effect. 2.5.2 IPv6 Configuration The following table lists the parameters you can use to configure wifi network for IPv6.
Page 26: Network Address Translation (Nat)
Phone Network Menu  Advanced (default password: 123456) Setting  Network  Wi-Fi Port Phone UI  IP Config  IPv6 Settings  Prefix Parameter DeviceWifiIpv6Gateway config.xml It configures the IPv6 default gateway. Description Note: It works only if “DeviceWifiIpStackMode” is set to IPv6, and “DeviceWifiIpv6DhcpMode”...
Page 27: Rport Configuration
Phone Network The ALE SIP deskphones can work with Rport type of NAT. 2.6.1 Rport Configuration The ALE SIP deskphones support Rport described in RFC 3581. It allows a client to request that the server sends the response back to the source port from which the request came. Rport feature needs support from SIP server.
Page 28 Phone Network It configures the transmission method for Internet port. Description Note: It works only if “DeviceNetworkLanAutoEnable” is set to false. 10 – 10Mb/s Permitted Values 100 – 100Mb/s Default Web UI Network  Port  LAN Speed Menu  Advanced Setting (default password: 123456)  Network  Ethernet Phone UI ...
Page 29: Openvpn
Phone Network It configures the transmission method for PC port. Description Note: It works only if “DeviceNetworkPcAutoEnable” is set to false. Half Permitted Values Full Default Full Web UI Network  Port  PC Duplex Menu  Advanced Setting (default password: 123456)  Network  Ethernet Phone UI ...
Page 30: Openvpn Parameters List
Phone Network If the username and password are downloaded as an auto-p file, you should use the following format: (1) unix file format (2) username on the first line and the password on the second line, for example: (3) Inside the OpenVPN configuration files need to add a line: auth-user-pass /config/cert/openvpn/openvpn-user.txt Compressed packet mode: ...
Page 31 Phone Network false - disable Permitted Values true - enable Default false Web UI Network  OpenVPN  Enable Parameter DeviceNetworkOpenVpnServerAddr config.xml Description It configures OpenVPN server address. Permitted String within 256 characters. Values Default 0.0.0.0 Web UI Network  OpenVPN  Server Address Parameter DeviceNetworkOpenVpnServerPort config.xml...
Page 32: Quality Of Service (Qos)
Phone Network Parameter DeviceNetworkOpenvpnClientCertUrl config.xml Description It configures the download url of OpenVPN client cert file. Permitted String within 256 characters. Values Default Blank Web UI Network  OpenVPN  VPN Certificate Parameter DeviceNetworkOpenvpnClientKeyUrl config.xml Description It configures the download url of OpenVPN client cert key file. Permitted String within 256 characters.
Page 33: Voice And Sip Qos Configuration
Phone Network packets are given priority over other kinds of network traffic. SIP deskphones support the 802.1P/DiffServ model of QoS. Voice QoS To make VoIP transmissions intelligible to receivers, voice packets should not be dropped, excessively delayed, or made to suffer from varying delay. DiffServ model can guarantee high- quality voice transmission when the voice packets are configured to a higher DSCP value.
Page 34: Authentication
Phone Network 2.10 802.1x Authentication The ALE SIP deskphones support the following protocols for 802.1x authentication: • EAP-MD5 EAP-TLS (requires Device and CA certificates, requires no password) • • EAP-PEAP/MSCHAPv2 (requires CA certificates) EAP-PEAP/GTC (requires CA certificates) • • EAP-TTLS/MSCHAPv2 (requires CA certificates) 2.10.1 802.1X Configuration The following table lists the parameters you can use to configure 802.1X.
Page 35: Device Management
Phone Network Note: It works only if “DeviceNetwork8021xMethod” is set to 2, 3, 4 or Permitted String within 256 characters Values Default Blank Parameter DeviceNetwork8021xClientCertUrl config.xml It configures the URL for uploading the 802.1x client certificate. The format of the certificate must be *.pem. Description You can configure the value to “delete”...
Page 36: Tr069 Configuration
Phone Network Used for downloading a file from the server. Supported file types: Download Firmware Image • Configuration File • Used for uploading a file to the server. Supported file types: Upload Configuration File • • Log File ScheduleInform Used for requesting the CPE to schedule information. FactoryReset Used for resetting to factory.
Page 37 Phone Network Parameter DeviceTr069AcsPwd config.xml Description It configures ACS account password. Permitted String within 64 characters Values Default Blank Web UI Provision  TR069  ACS Password Parameter DeviceTr069AcsPeriodicEnable config.xml Description It enables ACS Periodic informing. true - Enable Permitted Values false - Disable Default...
Page 38 Phone Network Default true Web UI Provision  STUN  STUN Enable Parameter DeviceTr069StunServerAddress config.xml Description It configures STUN server address. Permitted IP address or domain name Values Default Blank Web UI Provision  STUN  STUN Server Address Parameter DeviceTr069StunServerPort config.xml Description...
Page 39: Phone Provisioning
Phone Provisioning 3. Phone Provisioning This chapter provides basic instructions for setting up your SIP deskphones with a provisioning server. The H3G/H6/M3s/M5s/M7s/M7s Pro/M8 phones support the download of configuration files and binary files using TFTP, HTTP and HTTPS protocols. 3.1 Web User Interface You can configure SIP deskphones via web user interface, a web-based interface that is especially useful for remote configuration.
Page 40 Phone Provisioning true - Enable Default true Web UI Network  Web Server Menu  Advanced Setting (default password: 123456)  Network Web Phone UI Server Parameter DeviceNetworkHttpPort config.xml Description It configures the http port to access the web interface. Permitted 1~65535 Values...
Page 41: Phone User Interface
Phone Provisioning 3.2 Phone User Interface The phone user interface makes configurations available to users and administrators; but the Advanced/Advanced Settings option is only available to administrators and requires an administrator password (default: 123456). 3.3 Configuration Files The ALE SIP deskphones support three configuration template files: Common config file, MAC- Oriented config file and Device config file.
Page 42: Auto Provisioning
Phone Provisioning 3.6 Auto Provisioning 3.6.1 Auto Provisioning Process The auto provisioning process will be executed after finishing the initialization. After the phone boots up, it will request configuration files through the acquired URL in sequence. The sequence of auto provisioning execution is DHCP ...
Page 43: Relative Path Of Configuration File
Phone Provisioning 3.6.2 Relative Path of Configuration File The following table lists the parameters which you can use for configuring the customized configuration file. Parameter DeviceProvisionFileFirst config.xml Description It configures the first requested configuration file. 8AL91477ENAA ed03 43/249...
Page 44: Timeout Mechanisms
Phone Provisioning Permitted String within 512 Characters Values Default config.xml Parameter DeviceProvisionFileSecond config. xml Description It configures the second requested configuration file. Permitted String within 512 Characters Values Default config.$model.xml Parameter DeviceProvisionFileThird config.xml Description It configures the third requested configuration file. Permitted String within 512 Characters Values...
Page 45: Multistage Request Mechanism
Phone Provisioning It configures the timeout interval (in seconds) to transfer a file for HTTP/HTTPS connection. Description Note: When the HTTP/HTTPS connection cannot be successfully established within the configured time, the phone will exit the current auto provisioning process and perform the next one. Permitted Integer from 1 to 20 Values...
Page 46: Restoring Default Value
Phone Provisioning It configures the times of auto provisioning the phone executes if the phone gets Description the new auto provisioning URL. Permitted Integer from 0 to 20 Values Default 3.6.5 Restoring Default Value The Myriad phones support restoring the parameters to default values via auto provisioning. When you want to restore several parameters to default values, you do not need to factory reset the phone.
Page 47: Supported Provisioning Server Discovery Methods
Phone Provisioning false - Disable Permitted Values true - Enable Default false Parameter DeviceProvisionUserConfigSyncPath config.xml It configures the URL for uploading/downloading the <MAC>-local.xml file. Description Note: It works only if “DeviceProvisionUserConfigSyncEnable” is set to true (Enabled). Permitted URL within 512 characters Values Default Blank...
Page 48: Dhcp Provisioning Configuration
Phone Provisioning Web UI Provision  Auto Provision  PnP Provision Parameter DeviceProvisionPnpPort config.xml Description Configure pnp srouce port. Permitted Integer from 1 to 65535 Values Default 5082 3.8.2 DHCP Provisioning Configuration You can choose IPv4 or IPv6 custom DHCP option according to your network environment. The IPv4 or IPv6 custom DHCP option must be in accordance with the one defined in the DHCP server.
Page 49 Phone Provisioning The provisioning server address can be IP address, domain name or URL. If a user name and password are specified as part of the provisioning server address, for example, http://username:password@server, they will be used only if the server supports them. The following table lists the parameters you can use to configure Static provisioning.
Page 50: Provisioning Polling Configuration
Phone Provisioning 3.8.4 Provisioning Polling Configuration Users can configure the polling time so that the phone can download the configuration file periodically once the time is reached. Furthermore, the SIP deskphone also allows users to define the phone downloading the configuration files weekly. The following table lists the parameters you can use to configure polling mechanism.
Page 51 Phone Provisioning Parameter DeviceProvisionPollingDayofWeek config.xml It configures polling day of week. Description Note: It works only if the value of “DeviceProvisionPollingByWeekdaysEnable” is set to true. 0,1,2,3,4,5,6 or a combination of these digits 0 - Sunday 1 - Monday 2 - Tuesday Permitted Values 3 - Wednesday...
Page 52: Firmware Upgrade
Firmware Upgrade 4. Firmware Upgrade There are three methods of firmware upgrade: Manually, from the local system for a single phone via web user interface. • Automatically, from the provisioning server for a batch of phones. • USB upgrade • 4.1 Firmware You can download...
Page 53 • • Step 5: Power on the phone. Step 6: During LCD showing Alcatel-Lucent Enterprise icon when the phone initializing, • pressing “4” + “7” + “8” + “*” keys successively. Release all keys until all the LEDs are lighting on.
Page 54: Security Features
Security Features 5. Security Features This chapter provides information about configuring the security features of the phone. 5.1 User and Administrator Identification By default, some menu options are protected by different privilege levels: user and administrator. You can also customize the access permission for the web user interface and phone user interface.
Page 55: User Access Level Configuration
Security Features Permitted String of 3 to 32 characters Values Default user Parameter DeviceSecurityVarPwd config.xml Description It configures the password of the var Permitted String of 3 to 32 characters Values Default Parameter DeviceSecurityAdminPwd config.xml Description It configures the password of the admin. Permitted String of 4 to 32 characters Values...
Page 56 Security Features 5.1.3 Access Permissions Specification Access permissions of all configuration items available on phones’ web user interface and phone user interface can be defined in a fixed UserAccessPermission.xml file. Each configuration item in the file is formatted as: ItemName = X1X2 The valid values of X1, X2 include 0, 1, 2 and 3.
Page 57 Security Features Customizing UserAccessPermission.xml You can contact your interface person of Alcatel-Lucent Enterprise for the template file “UserAccessPermission.xml”. Web User Interface The following parameters show the configuration for the web user interface in the UserAccessPermission.xml file for reference. Note: If you change the web user interface permission parameters, the SIP deskphone will reboot to make the changes take effect.
Page 58 Security Features 8AL91477ENAA ed03 58/249...
Page 59 Security Features When logging in the web user interface with var access level, the web user interface will be displayed as follows: 8AL91477ENAA ed03 59/249...
Page 60 Security Features When logging in the web user interface with admin access level, the web user interface will be displayed as follows: 8AL91477ENAA ed03 60/249...
Page 61 Security Features Phone User Interface The following shows configuration parameters for the phone user interface in the UserAccessPermission.xml file for reference. Note: The phone user interface currently does not support read-only (R), only writable-read (WR) or hidden (N). Example: Configuration items in the UserAccessPermission.xml for call forward menu and its submenu settings for phone user interface: <?xml version="1.0"...
Page 62 Security Features When logging in the phone user interface with var access level, the access permission of each submenu is displayed as follows: No answer forward submenu is hidden for var access level. When logging in the phone user interface with admin access level, the access permission of each submenu is displayed as follows: 5.1.4 Logging in the Web/Phone User Interface with Different Access Levels When the user access level is enabled, you can log in to the web/phone user interface with...
Page 63: Auto Logout
Security Features 3. Enter the password in the Password field. 4. Press the Save softkey to accept the change. You will have corresponding permissions of the phone user interface when logging in with different access levels. 5.2 Auto Logout Auto logout time (default 10 minutes) defines the time interval of logging out the web user interface automatically when you do not perform any action on web user interface.
Page 64: Phone Lock Configuration
Security Features 5.3.1 Operation Behaviors on Locked Phone When the phone is locked, you can only initiate an emergency call. The following table lists the parameters you can use to configure the emergency number. Parameter SettingEmergencyNumber config.xml Description It configures the emergency phone numbers when screen is locked. Permitted TEXT Values...
Page 65: Transport Layer Security (Tls)
Security Features Description It configures screen lock password. Permitted Integer Values Default 0000 Web UI Setting  Phone Lock  Unlock Password Phone UI Menu  Basic Setting  Phone Lock  Change PIN 5.4 Transport Layer Security (TLS) TLS is a commonly used protocol for providing communications privacy and managing the message transmission security, allowing SIP deskphones to communicate with other remote parties and connect to the HTTPS URL for provisioning in a way that is designed to prevent eavesdropping and tampering.
Page 66 Security Features TLS_DHE_RSA_WITH_AES_128_CBC_SHA256 • • TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA • • TLS_DHE_RSA_WITH_AES_256_CBC_SHA TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA • • TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA • TLS_DHE_RSA_WITH_AES_128_CBC_SHA TLS_RSA_PSK_WITH_AES_256_GCM_SHA384 • • TLS_DHE_PSK_WITH_AES_256_GCM_SHA384 TLS_RSA_PSK_WITH_CHACHA20_POLY1305_SHA256 • • TLS_DHE_PSK_WITH_CHACHA20_POLY1305_SHA256 TLS_ECDHE_PSK_WITH_CHACHA20_POLY1305_SHA256 • TLS_RSA_WITH_AES_256_GCM_SHA384 • • TLS_PSK_WITH_AES_256_GCM_SHA384 TLS_PSK_WITH_CHACHA20_POLY1305_SHA256 • • TLS_RSA_PSK_WITH_AES_128_GCM_SHA256 TLS_DHE_PSK_WITH_AES_128_GCM_SHA256 • TLS_RSA_WITH_AES_128_GCM_SHA256 • • TLS_PSK_WITH_AES_128_GCM_SHA256 TLS_RSA_WITH_AES_256_CBC_SHA256 •...
Page 67: Supported Trusted And Server Certificates
Security Features 5.4.3 Supported Trusted and Server Certificates The SIP deskphone can serve as a TLS client or a TLS server. The phone supports the dual- authentication method. These are also known as CA and device certificates. The ALE SIP deskphone default certificate is RSA-2048, and RSA-4096 is supported for custom certificates.
Page 68 Security Features sfroot_g2.pem • • TCTrustCenterClass3CAII.pem Root_R1.pem • • TCTrustCenterClass4CAII.pem DigiCertGlobalRootG2.pem • • Thawte_Personal_Freemail_CA.pem • BaltimoreCyberTrustRoot.pem entrust_ev_ca.pem • • Thawte_Server_CA.pem AmazonRootCA2.pem • • DigiCertTrustedRootG4.pem VeriSign_Class_3_Public_Primary_Certification_Authority_G4.pem • DigiCertAssuredIDRootG3.pem • • DigiCert_SHA2_Secure_Server_CA.pem StartComCertificationAuthorityG2.pem • • GeoTrust_Universal_CA2.pem AmazonRootCA3.pem • comodorsadomainvalidationsecureserverca.pem • • Thawte_Premium_Server_CA.pem DigiCertAssuredIDRootG2.pem •...
Page 69: Tls Configuration
Security Features added into later firmware release. At this point, you can also upload your specific CA certificate into your phone. 5.4.4 TLS Configuration The following table lists the parameters you can use to configure TLS. Parameter AccountXServer1Transport config.xml Description It configures the type of transport protocol.
Page 70 Security Features When you place a call on the enabled SRTP phone, the SIP deskphone sends an INVITE message with the RTP/RTCP encryption algorithm to the destination phone. As described in RFC 3711, RTP/RTCP streams may be encrypted using an AES (Advanced Encryption Standard) algorithm.
Page 71: Ssh Activation
Security Features 0 - None Permitted 1 - Best effort Values 2 - Strict Default Web UI Account  Advanced  SRTP Working Mode 5.6 SSH Activation It is possible to open a secure remote connection through SSH to access the phone for Further operation test and debug purposes.
Page 72 Security Features The following table lists the parameters you can use to configure the encryption and decryption. Parameter DeviceSecurityEncryptionAesKey config.xml It configures the plaintext AES key for encrypting/decrypting the Description config/config.xml file. Permitted string Values Default Blank Menu  Advanced Setting (default password: 123456)  Auto Provision  Phone UI AES Key 8AL91477ENAA ed03...
Page 73: Directory
Directory 6. Directory The ALE SIP deskphones provide several types of phone directories. 6.1 Local Directory The ALE SIP deskphones maintain a local directory that you can use to store contacts. The local directory can store up to 1000 contacts and 50 groups. Contacts and groups can be added manually or imported in batch with a contact file.
Page 74: Customizing Local Contact File
Directory Valid Values: 1-3 for H3G, 1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8. Specify which group the contact adds to. GroupName Built-in group: All Contacts,Blacklist Custom group: XXX (for example, Friend) Built-in avatar: Resource: avatar name AvatarSmall Value: default, image1~image20 Support Model: H6/M5s/M7s/M7s Pro/M8 Built-in avatar:...
Page 75 Directory <GroupName>All Contacts</GroupName> <AvatarSmall>avatar_small_default</AvatarSmall> <AvatarBig>avatar_large_default</AvatarBig> <OfficeNumber>123456789</OfficeNumber> <MobileNumber></MobileNumber> <OtherNumber></OtherNumber> <HomeNumber></HomeNumber> <Favorite>False</Favorite> <CustomerRingMelody></CustomerRingMelody> </Contact> </Contacts> <Groups> <Group> <GroupName>All Contacts</GroupName> </Group> <Group> <GroupName>Blacklist</GroupName> </Group> <Group> <GroupName>Whitelist</GroupName> </Group> <Group> <GroupName>AAA</GroupName> </Group> <Group> <GroupName>BBB</GroupName> </Group> <Group> <GroupName>CCC</GroupName> </Group> </Groups> </PhoneDirectory> For CSV example: 8AL91477ENAA ed03 75/249...
Page 76 Directory 4. Save the changes and upload this file to the phone Web UI or place this file to the provisioning server. 6.1.2 Local Contact File and Resource Upload You can upload local contact files to add multiple contacts at a time or upload the contact resource, such as contact avatar.
Page 77: Ldap Attributes
Directory Default Blank Example: Adding Contacts Using a Contact File The following example shows the configuration for customizing a local contact file. Example: 1. Customize the contact file “contact.xml” and place the contact file “directory.xml” to the provisioning server http://192.168.10.25 2.
Page 78 Directory false - Disable Permitted Values true - Enable Default false Web UI Contact Manager  LDAP  LDAP Enable Parameter LdapServerUrl config.xml Description It configures the LDAP Server URL. Permitted URL within 512 characters Values Default Blank Web UI Contact Manager ...
Page 79 Directory Permitted String within 99 characters Values Default Blank Web UI Contact Manager  LDAP  LDAP User Name Parameter LdapPassword config.xml This password is used in conjunction with the LDAP login, if the LDAP server Description requires authentication. Permitted String within 99 characters Values Default...
Page 80: External Directory
Directory Web UI Contact Manager  LDAP  LDAP Call Query Enable Parameter LdapExtraDisplay config.xml It configures additional LDAP attributes to be displayed on the call screen. After the configuration is complete, additional properties are displayed after the name of the call screen and call screen. Description Support parameters: sn;...
Page 81: Directory Search Settings
Directory 6.4 Directory Search Settings The feature is implemented as follows: If the first character is digit, the SIP deskphone will search whether • phoneNumber1/phoneNumber2/phoneNumber3/firstName/lastName contain/start with the entered character(s). If the first character is not digit, the SIP deskphone will search whether firstName/lastName •...
Page 82 Directory Description It enables or disables the forced update mode. 0 - disable Permitted Values 1 - enable Default Parameter RemotePhoneBookPeriodUpdateEnable config.xml Description It enables or disables the periodically update mode. false - Disable Permitted Values true - Enable Default false Web UI Contact Manager ...
Page 83: Contact Backup
Directory Permitted Strings Values Default Blank Parameter RemotePhoneBookXAuthPwd config.xml It configures the authentication password of remote phone book. Description X can be 1~6. Permitted Strings Values Default Blank 6.6 Contact Backup The SIP deskphone will automatically upload contact files at regular intervals to the provisioning server or a specific server.
Page 84: Blacklist
Directory Default false 6.7 Blacklist When the user never wants to receive calls from somebody, the phone number can be added into the blacklist of directory. Then all calls from this phone number which is included in the blacklist will be refused automatically.
Page 85 Directory 1 - Adding a Favorite Contact will automatically generate a Speed Dial key Default 8AL91477ENAA ed03 85/249...
Page 86: Audio Features
Audio Features 7. Audio Features This chapter describes the audio sound quality features and options you can configure for the SIP deskphone. 7.1 Dial Tone You can configure whether to enable or disable the dialing tone. 7.1.1 Dialing Tone Configuration The following table lists the parameters you can use to enable or disable the dialing tone.
Page 87: Ringtone Configuration
Audio Features 7.3.2 Ringtone Configuration The following table lists the parameters you can use to configure the ringtone. Parameter SettingRingInternal config.xml It configures internal call ring melody. Description Permitted String within 512 Characters Values Default Light Bounce Web UI Settings  Ringing  Internal Melody Phone UI Menu ...
Page 88: Distinctive Ring Tones
Audio Features 3 – BeepTriple Default Web UI Settings  Ringing  Beeps Before Ringing Phone UI Menu  Basic Setting  Sound  Ringing  Beep Parameter SettingRingtoneUploadUrl config.xml Description It configures the URL that phone can download the custom ringtone. Permitted String within 512 Characters Values...
Page 89: Alert-Info: Bellcore-Drn
Audio Features Web UI Settings  Ringing  Internal Ring TextX Parameter SettingRingerFileX config.xml Description It configures internal call ring melody X. The X can be 1-10. Light Bounce Discovery Lounge Uptown Morning Lights Miami Far East Hight Speed Rain Drops Deep Space Permitted Values...
Page 90: Ringer Device
Audio Features Bellcore-dr6 Bellcore-dr7 Bellcore-dr8 Bellcore-dr9 Bellcore-dr10 Bellcore-dr11 Bellcore-dr12 Bellcore-dr13 Bellcore-dr14 Examples: Alert-Info: test/Bellcore-dr1 Alert-Info: Bellcore-dr1 Alert-Info: Bellcore-dr1;x-line-id=1 7.4.1.2 Alert Info for Auto Answer If the INVITE request contains the following type of strings, the deskphone will answer incoming calls automatically without playing the ring tone: Answer-Mode: Auto •...
Page 91: Tones
Audio Features 7.6 Tones When receiving a message, the SIP deskphone will play a warning tone. You can customize tones or select specialized tone phones (varying from country to country) to indicate the different status of the SIP deskphone. 7.6.1 Supported Country Tones The default country tone is UK.
Page 92: Custom Tone
Audio Features 5 - Dutch 6 - Portugal 7 - Canada 8 - US 9 - Hungary 10 - Czec 11 - Slovakia 12 - Slovenia 13 - Estonia 14 - Poland 15 - Lithuania 16 - Latvia 17 - Turkey 18 - Greece 19 - Russia 20 –...
Page 93 Audio Features 4. Setting example: SettingDialTone = 200/1000; 0/1000; 200+2000/1000: After the Dial Tone is triggered, the frequency of 200Hz is played for 1s, and then muted for 1s, and then the two frequencies are played for 1s at the same time. 5.
Page 94: Key Tone
Audio Features Default Blank Web UI Settings  Tone  Busy Parameter SettingCallWaitingTone config.xml It customizes the call waiting tone. Description Note: It works only if “SettingCountryTone” is set to 99. Permitted String within 512 Characters. Values Default Blank Web UI Settings ...
Page 95: Audio Codecs Configuration
Audio Features Sample Packetization Codec Algorithm Reference Bit Rate Rate Time G722 G722 RFC 3551 64 Kbps 16 Ksps 20ms PCMA G.711 PCMA RFC 3551 64 Kbps 16 Ksps 20ms a-law PCMU G.711 u-law RFC 3551 64 Kbps 16 Ksps 20ms G729 G729...
Page 96: Packetization Time (Ptime)
Audio Features 113 – g726-32 114 – g726-40 Default 0;8;18;9;98 Web UI Account  Codec  Audio Codec Parameter AccountXOpusBandwidth config.xml Description It configures Opus bandwidth for account. 0 - Narrow Band Permitted 1 - Wide Band Values 2 - Super Wide Band Default Web UI Account ...
Page 97: Ptime Configuration
Audio Features G726-16 10ms 30ms G726-24 10ms 30ms G726-32 10ms 30ms G726-40 10ms 30ms 7.9.2 PTime Configuration The following table lists the parameters you can use to configure the PTime. Note: X means account ID. It can be 1-3 for H3G, 1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8.
Page 98: Background Noise Suppression (Bns)
Audio Features 7.11.3 Background Noise Suppression (BNS) Background noise suppression (BNS) is designed primarily for hands-free operation and reduces background noise to enhance communication in noisy environments. 7.11.4 Automatic Gain Control (AGC) Automatic Gain Control (AGC) is applicable to the hands-free operation and is used to keep audio output at nearly a constant level by adjusting the gain of signals in some circumstances.
Page 99 Audio Features It configures the minimum delay time (in milliseconds) of the jitter buffer in the wired network. Description Note: It works only if “SettingJitterBufferMode” is set to 0 (Adaptive). The value of this parameter should be less than or equal to that of “SettingJitterBufferMax”.
Page 100: Dtmf
Audio Features Permitted Integer from 0 to 600 Values Default Parameter SettingWifiJitterBufferMax config.xml It configures the maximum delay time (in milliseconds) of the jitter buffer in the wireless network. Description Note: It works only if “SettingWifiJitterBufferMode” is set to 0 (Adaptive). The value of this parameter should be greater than or equal to that of “SettingWifiJitterBufferMin”.
Page 101 Audio Features INBAND - DTMF digits are transmitted in the voice band. It uses the same codec as your • voice and is audible to conversation partners. SIP INFO - DTMF digits are transmitted by SIP INFO messages. DTMF digits are •...
Page 102: Voice Quality Monitoring (Vqm)
Audio Features Permitted [-6,6] Values Default Web UI Settings  Audio  DTMF Level 7.13 Voice Quality Monitoring (VQM) Voice quality monitoring feature allows the SIP deskphones to generate various quality metrics for listening quality and conversational quality. These metrics can be sent to a specific server in RTCP-XR packets.
Page 103 Audio Features Parameter FeatureDtmfHideEnable config.xml It enables or disables the SIP deskphone to suppress the display of DTMF digits Description during an active call. false - Disable Permitted Values true - Enable Default false Parameter FeatureDtmfHideDelay config.xml Description The DTMF number will be hidden after a few seconds. Permitted [0,5] Values...
Page 104: Multiple Sip Accounts
Multiple SIP Accounts 8. Multiple SIP Accounts This chapter introduces how to configure the account settings and register to SIP server on the ALE SIP deskphones. 8.1 Account Registration Registering an account makes it easier for the SIP deskphones to receive an incoming call or dial an outgoing call.
Page 105 Multiple SIP Accounts Permitted String within 64 characters Values Default Blank Web UI Account  Basic  Display Name Menu  Advanced Setting (default password: 123456)  Account  AccountX Phone UI  Display name Parameter AccountXRegName config.xml Description It configures the register name. Permitted String within 64 characters Values...
Page 106 Multiple SIP Accounts Default Blank Web UI Account  Basic  SIP Server Menu  Advanced Setting (default password: 123456)  Account  AccountX Phone UI  SIP Server1 Parameter AccountXServer1Port config.xml Description It configures the port of SIP server. Permitted Integer from 0 to 65535 Values...
Page 107: Registration Settings Configuration
Multiple SIP Accounts Web UI Account  Basic  Register Expire Time 8.1.3 Registration Settings Configuration The following table lists the parameters to configure the registration settings: Note: X means account ID. It can be number 1-3 for H3G, 1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8.
Page 108: Server Redundancy
Multiple SIP Accounts 8.2 Server Redundancy Server redundancy is often required in VoIP deployments to ensure continuity of phone service, for example, the call server offline for maintenance, the server crashes, or the connection between the SIP deskphone and the server fails. Two types of redundancy are possible.
Page 109 Multiple SIP Accounts Description It configures the port of secondary SIP server. Permitted Integer from 0 to 65535 Values Default 5060 Web UI Account  Basic  Secondary SIP Port Menu  Advanced Setting (default password: 123456)  Account  AccountX  Phone UI SIP Port2 Parameter...
Page 110: Sip Server Name Resolution
Multiple SIP Accounts false - Disable Permitted Values true - Enable Default false 8.3 SIP Server Name Resolution If a domain name is configured for a server, the IP address associated with that domain name will be resolved through DNS as specified by RFC 3263. The DNS query involves NAPTR, SRV and A queries, which allow the SIP deskphone to adapt to various deployment environments.
Page 111 Multiple SIP Accounts 1 - Account 1 2 - Account 2 3 - Account 3 4 - Account 4 5 - Account 5 6 - Account 6 7 - Account 7 8 - Account 8 9 - Account 9 10 - Account 10 Permitted Values 11 - Account 11...
Page 112: Call Log
Call Log 9. Call Log All call logs are divided into All Calls/Missed Calls/Placed Calls/Received Calls/Forwarded Calls. The five types of call logs are displayed via five tabs in the Local History page. Users can switch the tabs by pressing the left/right keys. 9.1 Call Log Display You can access the call history information via phone user interface by using the History softkey on homepage.
Page 113: Call Features
Call Features 10. Call Features This chapter shows you how to configure call features for the ALE SIP deskphones: 10.1 Dial Plan Dial plan is a string of characters that governs the way SIP deskphones process the inputs received from the SIP deskphone’s keypads. You can use the regular expression to define the dial plan. 10.1.1 Dial Plan Defined by Dialing Rule The ALE SIP deskphones support user-defined dialing rules, the parameters you can configure such as Country code, Area code, External Prefix and so on.
Page 114 Call Features Permitted Integer from 0 to 120 Values Default Blank Web UI Settings  Dialing Rule  Min Number Len Parameter AccountXDialingRuleExternalPrefixExceptions config.xml Description It configures list of exceptions while adding the external prefix. Permitted String within 64 characters Values Default Blank...
Page 115: Dial Plan Defined By Digit Map
Call Features Permitted true - Enable Values false - Disable Default false Web UI Settings  Dialing Rule  Dialing Rule Enabled in Forward Parameter AccountXDialingRuleInManualEnable config.xml It enables or disables dialing rule works in manual Description Note: It includes Input number directly / off-hook then dialing / handsfree then dialing.
Page 116 Call Features Example: “9, xx”: After entering digit “9”, secondary dial tone plays, and you can complete the remaining two-digit numbers. The square bracket "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234"...
Page 117: Digit Map For A Specific Line Configuration
Call Features Parameter DigitMapTimer config.xml Description It configures the dial rule to match the timeout (the value of T), in seconds. Permitted 0-18 Values Default Parameter DigitMapInHistoryEnable config.xml It enables or disables the digit map to be applied to the numbers (received calls Description or missed calls) dialed from the call history list.
Page 118 Call Features Parameter AccountXDigitMapEnable config.xml Description It enables or disables the digit map feature for a specific account. false - Disable Permitted Values true - Enable Default true Parameter AccountXDigitMap config.xml Description It configures the digit map of account. Permitted String within 2048 characters Values Default...
Page 119: Hotline
Call Features Default true Parameter AccountXDigitMapInManualEnable config.xml It enables or disables the entered number to match the predefined string of the Description digit map after pressing a send key. It is only applicable to the off-hook dialing. false - Disable Permitted Values true - Enable...
Page 120: Recall
Call Features Note: If it is set to 0, the SIP deskphone will dial out the configured hotline number immediately when you lift the handset, press the loudspeaker key or press the account key Permitted Integer from 0 to 10 Values Default Web UI...
Page 121: Call Timeout
Call Features 10.5 Call Timeout Call timeout defines a specific period of time after which the SIP deskphone will cancel the dialing if the call is not answered. The following table lists the parameter you can use to configure call timeout. Parameter FeatureRingBackTimeout config.xml...
Page 122: Anonymous Call Rejection
Call Features false - Disable Permitted Values true - Enable Default false Web UI Account  Advanced  Anonymous Call Phone UI Menu  Features  Anonymous  AccountX  Anonymous Parameter AccountXAnonymousCallOnCode config.xml It configures the anonymous call on code. Description The phone will send the code to activate the anonymous call feature on server side when you activate it on the phone.
Page 123: Call Number Filter
Call Features Description It enables or disables the anonymous call rejection feature. true - Enable Permitted Values false - Disable Default false Web UI Account  Advanced  Anonymous Rejection Phone UI Menu  Features  Anonymous Reject  Account X  Anonymous Reject Parameter AccountXAnonymousCallRejectionOnCode config.xml...
Page 124: Ip Address Call
Call Features Permitted String within 32 characters Values Default ,-() Web UI Features  General  Call Number Filter 10.10 IP Address Call You can configure the phone whether to receive or place an IP call. 10.10.1 IP Address Call Configuration The following table lists the parameter you can use to configure an IP address call.
Page 125: Auto Answer
Call Features 10.11 Auto Answer The ALE SIP deskphones support answering a SIP call or an IP address call automatically. Auto answer is configurable on a per-line basis, while IP address call is not. By default, the SIP deskphones will not automatically answer the incoming call during a call even if auto answer is enabled;...
Page 126 Call Features You can enable the call waiting feature and configure the phone to play a warning tone to avoid missing important calls during a call. They may vary on different servers. You can activate and deactivate the call waiting feature by On Code and Off Code which generally also requests server to support call waiting feature.
Page 127: Do Not Disturb (Dnd)
Call Features It configures whether to keep the operation of the call waiting feature in the Description previous call after the call ends. false - Disable Permitted Values true - Enable Default true Parameter SettingSecondCallReplyMethod config.xml Description It configures the signaling for replying to new incoming call during a call. 0 - 180 Ringing Permitted Values...
Page 128: Dnd Feature Configuration
Call Features Web UI Features  DND  DND Mode 10.13.2 DND Feature Configuration After you choose a DND mode, you can configure the DND feature for all lines or a specific line. It depends on the DND mode: Phone (default): DND feature is effective for all lines. •...
Page 129: Dnd In Custom Mode Configuration
Call Features DND feature on the SIP deskphone. Note: It works only if “FeatureDndMode” is set to 0 (Phone). Permitted String within 32 characters Values Default Blank Web UI Features  DND  DND Off Code Phone UI Menu  Features  Do not disturb  Off Code 10.13.4 DND in Custom Mode Configuration The following table lists the parameters you can use to configure DND in Custom mode.
Page 130: Dnd Synchronization For Server-Side Configuration
Call Features Note: It works only if “FeatureDndMode” set to 1 (Custom) and “FeatureDndEnable” set to false (Disabled). Permitted String within 32 characters Values Default Blank Web UI Features  DND  Account ID  Off Code Phone UI Menu  Features  DND  Account ID  Off Code 10.13.5 DND Synchronization for Server-side Configuration DND synchronization feature provides the capability to synchronize the status of the DND features between the SIP deskphone and the server.
Page 131: Call Forward
Call Features It configures the DND method for the account. Description Note: It works only if “FeatureDndMode” is set to 1 (Custom). 0 - Prefix Permitted 1 - Subscribe. The IP phone sends a SUBSCRIBE message with event “as- Values feature-event”...
Page 132: Call Forward Feature Configuration
Call Features Default Web UI Features  Forward  Forward Mode 10.14.2 Call Forward Feature Configuration After you choose a forward mode, you can configure the call forward feature for all accounts or a specific account. It depends on the forward mode: Phone (default): Call forward feature is effective for all accounts.
Page 133 Call Features Permitted String within 32 characters Values Default Blank Web UI Features  Forward  On Code (under Immediate FWD) Phone UI Menu  Features  Call Forward  Always Forward  On Code Parameter FeatureImmFwdOffCode config.xml It configures the always forward off code to deactivate the server-side always forward feature.
Page 134 Call Features It configures the busy forward on code to activate the server-side busy forward feature. The SIP deskphone will send the busy forward on code and the pre-configured Description destination number (configured by the parameter “FeatureBusyFwdNumber”) to the server when you activate busy forward feature on a phone basis. Note: It works only if “ForwardModeAccount”...
Page 135 Call Features Default Blank Web UI Features  Forward  No Reply FWD Phone Number Phone UI Menu  Features  Call Forward  No Answer Forward  Forward To Parameter FeatureNoReplyFwdOnCode config.xml It configures the no answer forward on code to activate the server-side no answer forward feature.
Page 136: Call Forward In Custom Mode Configuration
Call Features Parameter FeatureNoReplyFwdInterval config.xml It configures Single ring interval. For example: 1. After FWD synchronization is enabled, the SIP deskphone calculates No Reply Forward Duration based on the ringcount (N) sent by the server and Interval (M) configured locally. The specific rule is Duration=N x M. Duration Description calculated is written directly to the arguments.
Page 137 Call Features Parameter AccountXImmFwdOnCode config.xml It configures the always forward on code to activate the server-side always forward feature. The SIP deskphone will send the always forward on code and the pre-configured Description destination number (configured by the parameter “AccountXImmFwdNumber”) to the server when you activate always forward feature on a phone basis.
Page 138 Call Features Permitted String within 32 characters Values Default Blank Web UI Features  Forward  Busy FWD Phone Number Menu  Features  Call Forward  Busy Forward  account ID  Forward Phone UI Parameter AccountXBusyFwdOnCode config.xml It configures the busy forward on code to activate the server-side busy forward feature.
Page 139 Call Features Menu  Features  Call Forward  No reply Forward  account ID  No Phone UI Answer Forward Parameter AccountXNoReplyFwdNumber config.xml It configures the destination number of the no answer forward feature on a Description phone basis. Note: It work only if “FeatureFwdMode”...
Page 140: Call Forward Synchronization For Server-Side Configuration
Call Features 10.14.5 Call Forward Synchronization for Server-side Configuration Call forward synchronization feature provides the capability to synchronize the status of the call forward features between the SIP deskphone and the server. If the call forward is activated in phone mode, the forward status changing locally will be synchronized to registered default accounts on the server.
Page 141: Dnd & Fwd Synchronization
Call Features 10.15 DND & FWD Synchronization After the function synchronization is enabled, the DND&FWD on the phone side and the DND&FWD on the server side can be synchronized with each other. The user can conveniently turn on or off DND&FWD on the phone side or the web page. The following table lists the parameters you can use to configure this feature.
Page 142: Call Hold
Call Features The following table lists the parameters you can use to configure multiple call appearances. Parameter SIPMaxCall config.xml Description It configures the maximum number of concurrent calls for all registered accounts. [1,5] Permitted Values Note: For M8, the permitted value is [1,11]. Default Note: For M8, the default value is 11.
Page 143 Call Features Parameter FeaturePlayHoldToneEnable config.xml It enables or disables the SIP deskphone to play the call hold tone when you Description place a call on hold. false - Disable Permitted Values true - Enable Default true Parameter FeaturePlayHoldToneDelay config.xml It configures the time (in seconds) to wait for the SIP deskphone to play the initial call hold tone.
Page 144: Music On Hold
Call Features Permitted Integer from 3 to 3600 Values Default Parameter FeaturePlayHeldToneInterval config.xml It configures the time (in seconds) between subsequent call held tones. If it is set to 3 (3s) and “FeaturePlayHeldToneDelay” is set to 30 (30s), the SIP deskphone will begin to play a held tone after a call is held by the other party for Description 30 seconds, and repeat the call held tone every 3 seconds.
Page 145: Call Transfer
Call Features 10.19 Call Transfer Call transfer enables the SIP deskphones to transfer an existing call to a third party. For example, if party A is in an active call with party B, party A can transfer this call to party C (the third party). Then, party B will begin a new call with party C, and party A will disconnect.
Page 146: Conference
Call Features 0 - New Call 1 - Attended Transfer 2 - Blind Transfer Permitted 3 - Optional, users can choose to transfer the call via New Call, Attended Values Transfer or Blind Transfer manually Default Parameter FeatureSemiAttendTransEnable config.xml Description It enables or disables the semi-attend transfer feature.
Page 147: Local Conference Configuration
Call Features 10.20.1 Local Conference Configuration The local conference requires a host phone to process the audio of all parties. The ALE SIP deskphones support up to 6 parties for H3G/H6/M3s/M5s/M7s/M7s Pro, and 12 parties for M8 in a local conference call. You can enable or disable the local conference feature and configure the way to set up a local conference.
Page 148: Auto Redial
Call Features Default Blank Web UI Account  Advanced  N-conference URI Parameter AccountXNConfMethod config.xml Description It configures the network conference method. 0 - Send refer to peer call. Permitted Values 1 - Direct call out. Default 10.21 Auto Redial You can configure the phone to automatically redial the last dialed number when the call is temporarily unavailable.
Page 149: Usb Recording
Call Features Default Web UI Features  General  Auto Redial Interval (1~60s) Phone UI Menu  Features  Auto Redial  Redial Interval 10.22 USB Recording 10.22.1 USB Recording Switch ALE phones support manual recording during a call or automatic recording once the call is set up. Before recording, ensure that the USB disk has been connected to the SIP deskphone.
Page 150 Call Features Default Blank Parameter FeatureRecordingUploadServerUsername config.xml It configures the authentication username of the server where the local recording file uploaded is specified. Description Note: It works only if “FeatureRecordingUploadEnable” is set to true. Permitted String within 64 characters Values Default Blank Parameter...
Page 151 Call Features Note: It works only if “FeatureRecordingUploadDailyEnable” is set to true. Permitted Time from 00:00 to 23:59 Values Default 00:00 Parameter FeatureRecordingAutoDeleteEnable config.xml It enables or disables the feature of automatically deleting USB flash drive Description recording files. false – Disable Permitted Values true - Enable...
Page 152 Call Features Parameter FeatureConfidentialDialEnable config.xml Description It enables or disables the confidential dial feature. false - Disable Permitted Values true - Enable Default false Web UI Setting  General  Confidential Dial Enable Parameter FeatureConfidentialDialPrefix config.xml It configures the prefix of the number that needs to be partially displayed. Description Note: It works only if “FeatureConfidentialDialEnable”...
Page 153: Multicast Paging
Call Features Permitted String within 32 characters Values Default Blank 10.24 Multicast Paging Multicast Paging allows you to broadcast instant audio announcements easily and quickly to users who are listening to a specific multicast group on a specific channel. The ALE SIP deskphones support the following 26 channels: 0 to 25: Broadcasts are sent to channel 0 to 25.
Page 154: Multicast Listening Group Configuration
Call Features Default Web UI Features  Multicast Paging  Paging List 10.24.2 Multicast Listening Group Configuration The ALE SIP deskphones support up to 25 groups for listening. You can assign multicast IP addresses with a channel for each group, and specify a label to each group to identify the phones in the group, such as All, Sales, or HR.
Page 155 Call Features there is a voice call or paging call, or when DND is activated, you can use the priority to define how your phone handles different incoming paging calls. Paging Barge You can set your phone to whether an incoming paging call interrupts an active call. The Paging Barge defines the lowest priority of the paging group from which the phone can receive a paging call when there is a voice call (a normal phone call rather than a multicast paging call) in progress.
Page 156 Call Features [1-25] – The phone will receive the incoming multicast paging call with a higher or equal priority and ignore the one with a lower priority when a voice call is in progress. Default Web UI Features  Multicast Paging  Paging Barge Parameter MulticastReceiveIgnoreDndPriority config.xml...
Page 157: Action Url
Call Features Permitted String within 32 characters Values Default Pegasus 10.25 Action URL The action URL allows SIP deskphones to interact with web server applications by sending an HTTP or HTTPS GET request. You can specify a URL that triggers a GET request when a specified event occurs. Action URL can only be triggered by the pre-defined events (for example, Open DND).
Page 158 Call Features Note: When the DND mode is Phone, the phone sends the action URL for all accounts. When the DND mode is Custom, the phone only sends the action URL for the corresponding account. When the SIP deskphone disables the DND mode. Note: When the DND mode is Phone, the phone sends the action DND Disabled URL for all accounts.
Page 159: Variable Values List
Call Features Call Transfer When the SIP deskphone transfers a call. Blind Transfer When the SIP deskphone performs the blind transfer. When the SIP deskphone performs the semi-attended/attended Attended Transfer transfer. Transfer Failed When the SIP deskphone fails to transfer a call. Transfer Finished When the SIP deskphone completes transferring a call.
Page 160 Call Features $model The SIP deskphone model. $firmware The firmware version of the SIP deskphone. The SIP URI of the current account when the SIP deskphone $active_url places a call, receives an incoming call or establishes a call. The user part of the SIP URI for the current account when the SIP $active_user deskphone places a call, receives an incoming call or establishes a call.
Page 161: Action Url Configuration
Call Features 10.25.3 Action URL Configuration The following table lists the parameters you can use to configure action URL. Parameter ActionUrlSetupCompleted config.xml Description It configures the action URL the phone sends after startup. Permitted URL within 512 characters Values Default Blank Web UI Features ...
Page 162 Call Features Permitted URL within 512 characters Values Default Blank Web UI Features  Action URL  On Hook Parameter ActionUrlIncomingCall config.xml Description It configures the action URL the phone sends when receiving an incoming call. Permitted URL within 512 characters Values Default Blank...
Page 163 Call Features Web UI Features  Action URL  Cancel Outgoing Call Parameter ActionUrlRemoteBusy config.xml Description It configures the action URL the phone sends when the outgoing call is rejected. Permitted URL within 512 characters Values Default Blank Web UI Features ...
Page 164 Call Features Permitted URL within 512 characters Values Default Blank Web UI Features  Action URL  DND Enabled Parameter ActionUrlDNDDisabled config.xml Description It configures the action URL the phone sends when DND feature is deactivated. Permitted URL within 512 characters Values Default Blank...
Page 165 Call Features Default Blank Web UI Features  Action URL  Busy Forward Disabled Parameter ActionUrlNoReplyForwardEnabled config.xml It configures the action URL the phone sends when the no answer forward Description feature is activated. Permitted URL within 512 characters Values Default Blank Web UI...
Page 166 Call Features It configures the action URL the phone sends when performing an Description attended/semi-attended transfer. Permitted URL within 512 characters Values Default Blank Web UI Features  Action URL  Attended Transfer Parameter ActionUrlTransferFailed config.xml Description It configures the action URL the phone sends when transferring a call fails. Permitted URL within 512 characters Values...
Page 167 Call Features Permitted URL within 512 characters Values Default Blank Web UI Features  Action URL  Call Hold Parameter ActionUrlCallUnhold config.xml Description It configures the action URL the phone sends when resuming a hold call. Permitted URL within 512 characters Values Default Blank...
Page 168 Call Features Web UI Features  Action URL  Idle To Busy Parameter ActionUrlBusyToIdle config.xml It configures the action URL the phone sends when changing the state of the Description phone from idle to busy. Permitted URL within 512 characters Values Default Blank...
Page 169 Call Features It configures the action URL the phone sends when you unplug or plug the Description accessory. Permitted URL within 512 characters Values Default Blank Web UI Features  Action URL  Peripheral Information Parameter ActionUrlVpnIp config.xml It configures the action URL the phone sends when the IP address assigned by Description the VPN server changes.
Page 170: Action Uri
Call Features Default Blank Web UI Features  Action URL  Screen Inactive Parameter ActionUrlConferenceEstablished config.xml It configures the action URL the SIP deskphone sends when establishing a Description conference. Permitted URL within 512 characters Values Default Blank Web UI Features ...
Page 171 Call Features from a SIP proxy server for the first time, the LCD screen also prompts the message “Allow remote control?”. Press the “OK” softkey on the phone to allow remote control. Example of a SIP Notify with the variable value (OK): NOTIFY sip:[toUsername]@[remote_ip]:[remote_port];transport=[transport] SIP/2.0 Via: SIP/2.0/[transport] [local_ip]:[local_port];branch=[branch] From: <sip:[fromUsername]@[remote_ip]:[remote_port]>;tag=452352542352354325...
Page 172 Call Features H3G: X=1-3 H6: X=1-4 M3s: X=1-6 M5s/M7s/M7s Pro: X=1-8 M8: X=1-10 Long Press Line key. H3G: X=1-3 H6: X=1-4 F_LX_LONGPRESS M3s: X=1-6 M5s/M7s/M7s Pro: X=1-8 M8: X=1-10 Short press the Softkey. H3G/H6/M3s/M5s/M7s/M7s Pro: X=1-4 M8: X=1-5 (F_) 0-9/*/ F_STAR/F_POUND Short press the number key X=AOM index y=Corresponding AOM key.
Page 173: Action Uri Configuration
Call Features (F_) MESSAGE Short press the Message key (F_) HANDSFREE Short press the Handsfree key OFFHOOK Pick up the handset. ONHOOK Hang up the handset BACK_IDLE Return the phone to idle REBOOT(case insensitive) Reboot the phone RESET(case insensitive) Reset factory DND_ON Set dnd on DND_OFF...
Page 174: Call Refused Code
Call Features Parameter FeatureActionUriEnable config.xml Description It enables or disables the phone to receive action URI requests. false - Disable Permitted Values true - Enable Default false Parameter FeatureActionUriPromptEnable config.xml It enables or disables the phone to pop up the Allow Remote Control prompt Description when receiving action URI requests.
Page 175 Call Features 404 - 404(Not Found) 480 - 480(Temporarily Unavailable) Permitted 486 - 486(Busy Here) Values 600 - 600(Busy Everywhere) 603 - 603(Decline) Default Parameter FeatureNoAnswerCode config.xml Description It configures no answer refuse code. 404 - 404(Not Found) 480 - 480(Temporarily Unavailable) Permitted 486 - 486(Busy Here) Values...
Page 176: Phone Customization
Phone Customization 11. Phone Customization 11.1 Multiple Languages The SIP deskphones support multiple languages. Languages used on the phone user interface and web user interface can be specified respectively as required. 11.1.1 Phone Language Configuration The following table lists the parameters you can use to configure the phone setting language. Parameter SettingLanguage config.xml...
Page 177 Phone Customization 28 – Russian 30 – Thai 99 - Customer Default Phone UI Menu  Basic Setting  Language 11.1.2 Phone customer Language Configuration To better satisfy the user’s local language configuration and add user-defined functions, the current version has supported the customer language feature, user can modify or add the language. Format: It should be noted that the file is a txt format file.
Page 178: Screen Saver
Phone Customization 11.2 Screen Saver The screen saver will automatically start when the SIP deskphone is idle for the preset waiting time. You can stop the screen saver at any time by pressing any key. When your phone is idle again for a preset waiting time, the screen saver starts again.
Page 179: Backlight Of Lcd
Phone Customization 11.3 Backlight of LCD You can change the backlight brightness of the LCD screen during phone activity and inactivity. The backlight brightness automatically changes when the phone is idle for a specified time. You can change the screen backlight brightness and time in the following settings: Active Level: The brightness level of the LCD screen when the phone is active.
Page 180: Backlight Of Led (Only For M8)
Phone Customization Web UI Setting  Display  Inactive Backlight Level Phone UI Menu  Basic Setting  Display  Backlight  Inactive Level Parameter SettingBacklightTimeout config.xml It configures the delay time (in seconds) to change the intensity of the LCD Description screen when the SIP deskphone is inactive.
Page 181: Eco Mode (Only For M8)
Phone Customization Parameter SettingActiveLedLevel config.xml Description It configures the intensity of the LED backlight when the phone is active. 0 – Disable Permitted Values 1 - Enable Default Web UI Settings  Display  LED Active Level Phone UI Menu  Basic Setting  Display  Backlight  LED Active Level Parameter SettingLedTimeout config.xml...
Page 182 Phone Customization Permitted [1,10] Values Default Web UI Settings  Display  LED  Off Hour Timeout Parameter SettingEcoModeOfficeHourTimeout config.xml Description It configures the delay time the phone enters ECO mode when in working time. Permitted [1,240] Values Default Web UI Settings ...
Page 183 Phone Customization Description It configures the start time of Tuesday. Permitted [0,23] Values Default Web UI Settings  Display  LED  Tuesday Parameter SettingEcoOfficeHourTuesEndTime config.xml Description It configures the end time of Tuesday. Permitted [0,23] Values Default Web UI Settings ...
Page 184: Time And Date
Phone Customization Parameter SettingEcoOfficeHourFriStartTime config.xml Description It configures the start time of Friday. Permitted [0,23] Values Default Web UI Settings  Display  LED  Friday Parameter SettingEcoOfficeHourFriEndTime config.xml Description It configures the end time of Friday. Permitted [0,23] Values Default Web UI Settings ...
Page 185 Phone Customization -9:00 Anchorage, Gambier, Juneau, Metlakatla, Nome, Sitka, Yakutat -8:00 Dawson, Los_Angeles, Pacific-New, Pitcairn, Tijuana, Vancouver, Whitehorse Boise, Cambridge_Bay, Chihuahua, Creston, Dawson_Creek, Denver, Edmonton, -7:00 Fort_Nelson, Hermosillo, Inuvik, Ojinaga, Mazatlan, Phoenix, Yellowknife Bahia_Banderas, Belize, Chicago, Costa_Rica, Easter, El_Salvador, Galapagos, Guatemala, Indiana/Knox, Indiana/Tell_City, Managua, Matamoros, Menominee, -6:00 Merida, Mexico_City, Monterrey, North_Dakota/Beulah, North_Dakota/Center,...
Page 186 Phone Customization Amman, Athens, Beirut, Blantyre, Bucharest, Bujumbura, Cairo, Chisinau, Damascus, Famagusta, Gaborone, Gaza, Harare, Hebron, Helsinki, Jerusalem, Johannesburg, +2:00 Kaliningrad, Khartoum, Kiev, Kigali, Lubumbashi, Lusaka, Maputo, Mariehamn, Maseru, Mbabane, Nicosia, Riga, Sofia, Tallinn, Tripoli, Uzhgorod, Vilnius, Windhoek, Zaporozhye Addis_Ababa, Aden, Antananarivo, Asmara, Baghdad, Bahrain, Comoro, +3:00 Dar_es_Salaam, Djibouti, Istanbul, Juba, Kampala, Kirov, Kuwait, Mayotte, Minsk, Mogadishu, Moscow, Nairobi, Qatar, Riyadh, Simferopol, Syowa...
Page 187 Phone Customization +13:00 Apia, Enderbury, Fakaofo, Tongatapu +14:00 Kiritimati The following table lists the parameters you can use to configure the time zone. Parameter SettingTimeZone config.xml Description It configures the time zone. -11:00 to +14:00 Permitted Values For available time zones, refer to Time Zone.
Page 188: Dst Settings
Phone Customization It configures the IP address or the domain name of the NTP server2. Description The SIP deskphone will obtain the current time and date from the NTP server2 Permitted IP_DOMAIN Values Default time.nist.gov Web UI Settings  Time & Date  SNTP Secondary Address Phone UI Menu ...
Page 189 Phone Customization Parameter SettingDstType config.xml It configures the Daylight-Saving Time (DST) Type. Description Note: It works only if “SettingDstEnable” is set to 1. week - By week Permitted Values date - By date Default week Web UI Setting  Time & Date  DST Type Parameter SettingDstStartMonth config.xml...
Page 190 Phone Customization Nov - November Dec - December Default Web UI Setting  Time & Date  DST End Date  Month Parameter SettingDstStartDate config.xml It configures the Daylight-Saving Time (DST) start date. Description Note: It works only if “SettingDstEnable” is set to 1 and “SettingDstType” is set to date.
Page 191 Phone Customization 2 - Second week 3 - Third week 4 - Fourth week 5 - Last week Default Web UI Setting  Time & Date  DST End Date  Week Parameter SettingDstStartWeekDay config.xml It configures the Daylight-Saving Time (DST) start weekday. Note: It works only if “SettingDstEnable”...
Page 192: Time And Date Format Configuration
Phone Customization Default Web UI Setting  Time & Date  DST Start Date  Hour Parameter SettingDstEndHour config.xml It configures the Daylight-Saving Time (DST) end hour. Description Note: It works only if “SettingDstEnable” is set to 1. Permitted [0,23] Values Default Web UI...
Page 193: Key As Send
Phone Customization The following table lists the parameters you can use to configure the time and date format. Parameter SettingTimeFormat config.xml Description It configures the time format. 0 - Hour 12. The time will be displayed in 12-hour format with AM or PM specified. Permitted 1 - Hour 24.
Page 194: Bluetooth
Phone Customization Web UI Features  General  Key as Send Phone UI Menu  Features  Key as Send 11.8 Bluetooth The ALE Myriad Series M7s Pro and M8 deskphones support built-in Bluetooth. You can pair and connect a Bluetooth Headset or Bluetooth-enabled mobile phone with the SIP deskphone. After connecting the Bluetooth-Enabled mobile phone, you can choose to synchronize the mobile contacts to the SIP deskphone.
Page 195: Programmable Keys
Phone Customization The following table lists the parameters you can use to configure handset/headset/speakerphone mode. Parameter SettingRingDevice config.xml Description It configures the audio ring device. 0 - handsfree Permitted 1 - headset Values 2 - handsfree and headset Default Web UI Settings ...
Page 196 Phone Customization Programmable Key Types Not Used Speed Dial BLF List Directory Voicemail Conference Forward Transfer Group Listening Headset Hot Desking Phone Lock Prefix DTMF Direct Pickup Group Pickup Call Park Recall XML Browser Intercom Retrieve Park Audio Hub Private Hold Hold Account USB Recording...
Page 197: Programmable Keys Configuration
Phone Customization Customer Originated Trace Paging Paging List Mobile Account Hoteling Push To Talk Logout Network Call List Network Contacts Network Message List Call Waiting Network Call Log Network Directory Park Reminder LDAP 11.10.3 Programmable Keys You can customize programmable keys on the phone to enable users to access frequently used functions.
Page 198 Phone Customization 8 - Transfer 9 - Group Listening 10 - Headset 11 - Hot Desking 12 - Phone Lock 13 - Prefix 14 - DTMF 15 - Direct Pickup 16 - Group Pickup 17 - Call Park 18 - Recall 19 - XML Browser 21 - Intercom 22 - Retrieve Park...
Page 199 Phone Customization 84 - LDAP Default Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable Keys Parameter ProgramKeyXAccount config.xml Description It configures the desired account to apply the programmable key feature. Permitted N - Account N (N is 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 Values for M8) Default...
Page 200 Phone Customization It configures the channel of the multicast paging group. Note: It is only applicable when “ProgramKeyXType” is set to 59 or 66. Permitted String within 64 characters Values Default Blank Web UI Phone Keys  Program Key Phone UI Menu ...
Page 201 Phone Customization 76 - Network Call Log 77 - Network Directory 78 - Park Reminder 83 - Enterprise Directory 84 - LDAP 101 - Menu 102 - History 103 - Status 104 - Login Default Web UI Phone Keys  Dynamic Key Parameter DynamicSoftKeyXAccount config.xml...
Page 202 Phone Customization Note: 1. X can be 1- 4 for H3G/H6/M3s/M5s/M7s/M7s Pro, and 1-5 for M8. 2. It is only applicable when “DynamicSoftKeyXType” is set to 66. Permitted String within 64 characters Values Default Blank Web UI Phone Keys  Dynamic key Parameter DynamicKey***Type config.xml...
Page 203 Phone Customization Parameter DynamicKey***Account config.xml Description It configures the desired account to apply the programmable key feature. Permitted N - Account N (N is 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 Values for M8) Default Web UI Phone Keys ...
Page 204 Phone Customization Release √ √ √ Hold √ √ √ Mute √ √ √ √ √ √ Transfer √ √ √ Message Conference √ √ Handsfree √ √ √ Headset √ √ √ √ Down √ √ √ Left √ √...
Page 205 Phone Customization 10 - Headset 11 - Hot Desking 12 - Phone Lock 13 - Prefix 14 - DTMF 15 - Direct Pickup 16 - Group Pickup 17 - Call Park 18 - Recall 19 - XML Browser 21 - Intercom 22 - Retrieve Park 23 –...
Page 206 Phone Customization Web UI Phone Keys  Program Key  EMx Parameter AomXProgKeyYAccount config.xml It configures the desired account to apply the EM key feature. Description Note: X can be 1-3, Y can be 1-200. Permitted N - Account N (N is 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 Values for M8) Default...
Page 207: Wallpaper
Phone Customization 11.11 Wallpaper Wallpaper is a picture which is used as the background of the phone. The phone comes with a default picture. You can change it to a built-in picture or custom wallpaper from personal pictures. The wallpaper is only applicable to H6/M5s/M7s/M7s Pro/M8 deskphones. 11.11.1 Wallpaper Configuration The following table lists the parameters you can use to change the wallpaper.
Page 208 Phone Customization Note: X means account ID. It can be number 1-3 for H3G, 1-4 for H6,1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8. Parameter SettingCallInfoDisplayMode config.xml Description It configures Call Display Part. 0 - Name Number 1 - Number Name Permitted 2 - Name Values...
Page 209: Notification Pop-Ups
Phone Customization Note: X means account ID. It can be number 1-3 for H3G, 1-4 for H6,1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8. 0 - PAI 1 - RPID Permitted 2 - From/To Values Note: The order of values represents priority, and all three values must be configured.
Page 210: Softkey Layout
Phone Customization The following table lists the parameters you can use to configure the search source list. Parameter DirectorySearchInDialingList config.xml It configures the range and priority of the search to match the entries by the dial Description screen. 0 - Local Directory 1 - History Permitted 2 - Remote Phone Book...
Page 211 Phone Customization History Empty Directory Directory Directory Empty History Empty Transfer Dial Empty Empty Cancel Cancel Empty Cancel Call Call Backspace Call Directory Backspace Conference Dial Backspace Cancel Directory Cancel History Cancel Empty Directory Directory Directory Empty History Conference Dial Empty Empty Empty...
Page 212 Phone Customization Take Empty Take Empty Take Reject New Callin Empty Reject Reject Empty Take Empty Take Empty Conference New Take Reject Empty Callin Reject Reject Empty Hold Hold Hold Transfer Empty Transfer Conference Transfer Conversation Conference Conference Swap Empty New Call New Call New Call...
Page 213: Softkey Layout File Customization
Phone Customization Empty Empty Empty Hold Hold Empty Hold Empty Empty Multicast Paging Empty Empty Empty Hold Hold Empty Hold Empty Multicast Listening Empty Empty Empty Empty 11.15.2 Softkey Layout File Customization xml File States Dial; DialEmpty; TransDial; TransDialEmpty; ConfDial; Dial.xml ConfDialEmpty CallOut.xml...
Page 214: Softkey Layout Configuration
Phone Customization • Step 3: Save the change and place this file on the provisioning server. 11.15.3 Softkey Layout Configuration The following table lists the parameters you can use to configure the softkey layout. Parameter SettingCustomSoftkeyEnable config.xml Description It enables or disables the custom softkey layout feature. false - Disable Permitted Values...
Page 215 Phone Customization Conversation - Conversation Hold - Hold Held - Held Conf - Conf ConfHold - ConfHold BeTrans - BeTrans Paging - Paging Listening - Listening Dial;DialEmpty;TransDial;TransDialEmpty;ConfDial;ConfDialEmpty;Calling;Trans Default ferring;CallFailed;Ringing;NewCallin;ConfNewCallin;Conversation;Hold;Held;Co nf;ConfHold;BeTrans;Paging;Listenning Web UI Settings  Softkey Layout Parameter SettingCustomSoftkeyDynamicEnable config.xml It enables or disables the phone to display the softkeys relevant to the features (call center, centralized call recording, and executive-assistant).
Page 216 Phone Customization It configures the access URL of the custom softkey layout file in the Callfailed state. Description The state that the XML file contains: CallFailed Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Permitted URL within 512 characters Values Default Blank...
Page 217 Phone Customization It configures the custom softkey layout of Dial Empty state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Directory History Permitted Values Cancel Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Directory;Empty;IME;Cancel Default M8: Directory;Emoty;Empty;IME;Cancel Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyTransDial config.xml...
Page 218 Phone Customization It configures the custom softkey layout of Conference Dial state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Call Backspace Permitted Cancel Values Directory History Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Call;Backspace;IME;Cancel Default M8: Call;Directory;Backspace;IME;Cancel Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyConfDialEmpty config.xml...
Page 219 Phone Customization Transfer Permitted Values Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Transfer;Empty;Empty;End Default M8: Transfer;Empty; Empty;Empty;End Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyCallFailed config.xml It configures the custom softkey layout of Call Failed state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Permitted New Call Values...
Page 220 Phone Customization Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyConfNewCallin config.xml It configures the custom softkey layout of Conference New Callin state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Take Reject Permitted Values Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Empty;Take;Reject;End Default...
Page 221 Phone Customization It configures the custom softkey layout of Held state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Permitted Values Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Empty;Empty;Empty;End Default M8: Empty;Empty;Empty;Empty;End Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyConf config.xml...
Page 222: Example: Setting The Softkeys Layout In Talking State
Phone Customization Permitted Values Empty H3G/H6/M3s/M5s/M7s/M7s Pro: Empty;Empty;Empty;End Default M8: Empty;Empty;Empty;Empty;End Web UI Settings  Softkey Layout  Call States Parameter SettingCustomSoftkeyPaging config.xml It configures the custom softkey layout of Multicast Paging state. Description Note: It works only if “SettingCustomSoftkeyEnable” is set to true. Hold Permitted Values...
Page 223: Advanced Features
Advanced Features 12. Advanced Features 12.1 Audio Hub The ALE Myriad Series M3s/M5s/M7s/M7s Pro/M8 DeskPhones can act as an external audio device of PC or mobile. When a PC or mobile plays audio application or video application or plays music, the voice can be transmitted to the ALE Myriad Series phones. The audio hub playing music can be controlled to play or pause by a programmable key named Audio Hub.
Page 224: Hot Desking
Advanced Features The M8 phone has the capability to launch a 12-party conference by local. The following table lists the parameters you can use to configure X-party conference. Parameter SIPLocalConfEnable config.xml Description It enables or disables local conference. false - Disable Permitted Values true - Enable...
Page 225: Intercom
Advanced Features Permitted 11 - Hot Desking Values Default Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable keys 12.4 Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.
Page 226 Advanced Features Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable keys 12.4.2 Incoming Intercom Configuration Parameters The following table lists the parameters you can use to configure intercom for an incoming call. Note: X means account ID. It can be number 1-3 for H3G, 1-4 for H6 ,1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8.
Page 227: Push-To-Talk
Advanced Features false - Disable Permitted Values true - Enable Default false Web UI Features  Intercom  Intercom Barge Phone UI Menu  Features  Intercom  AccountX  Barge 12.5 Push-To-Talk PTT (Push-To-Talk) is the same as Intercom. It is another kind of Intercom. The main difference is that PTT feature needs long pressing the key to establish a call and release key to release the call, while Intercom is a one-click key.
Page 228 Advanced Features Notify Icon LED State Description The monitoring account is idle. Terminated Solid blue Note: If the notify message does not carry a clear status, it is regarded as idle. Early/proceeding Fast-flashing red The monitoring account is ringing. Confirmed Solid red The monitoring account is in call talking.
Page 229: Call Pickup
Advanced Features Permitted N - Account N (N is 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 Values for M8) Default Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable keys Parameter ProgramKeyXLabel config.xml It configures the programmable key label.
Page 230 Advanced Features The ALE SIP deskphones support Directly Call Pickup and Group Call Pickup types. Direct Call Pickup: It allows you to pick up incoming calls to a specific phone. • Group Call Pickup: It allows you to pick up incoming calls to any phone within a predefined •...
Page 231 Advanced Features It configures the program key value Description Note: X can 1-8 for H3G, 1-12 for H6, 1-20 for M3s, 1-28 for M5s/M7s/M7s Pro, 1-36 for M8. Permitted String 64 characters Values Default Blank Web UI Phone Keys  Program Key Phone UI Menu ...
Page 232: Call Park & Retrieve
Advanced Features Default Blank Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable keys Parameter ProgramKeyXValue config.xml It configures the program key value Description Note: X can 1-8 for H3G, 1-12 for H6, 1-20 for M3s, 1-28 for M5s/M7s/M7s Pro, 1-36 for M8.
Page 233 Advanced Features Web UI Phone Keys  Program Key Phone UI Menu  Features  Programmable keys Parameter ProgramKeyXLabel config.xml It configures the programmable key label. Description Note: X can 1-8 for H3G, 1-12 for H6, 1-20 for M3s, 1-28 for M5s/M7s/M7s Pro, 1-36 for M8.
Page 234 Advanced Features It configures the call park code for FAC call park mode or configures shared Description parking lot for Transfer call park mode. Permitted String within 64 characters. Values Default Blank Web UI Features  Call Park  Call Park Code Parameter FeatureCallParkRetrieveCode config.xml...
Page 235: Shared Line Appearance (Sla)
Advanced Features It configures the account index of the program key. Description Note: X can 1-8 for H3G, 1-12 for H6, 1-20 for M3s, 1-28 for M5s/M7s/M7s Pro, 1-36 for M8. Permitted N - Account N (N is 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1- Values 20 for M8) Default...
Page 236: Call Completion
Advanced Features Pull a shared call • The following table lists the parameters you can use to configure SLA feature. Parameter AccountXSlaEnable config.xml It enables or disables the SLA function for account. Description Note: X can 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for false - Disable Permitted Values...
Page 237 Advanced Features The following table lists the parameters you can use to configure ACD feature. Note: X means account ID. It can be number 1-3 for H3G,1-4 for H6, 1-8 for M3s/M5s/M7s/M7s Pro, 1-20 for M8. Parameter AccountXAcdEnable config.xml Description It enables or disables ACD feature.
Page 238: Broadsoft Hoteling
Advanced Features Parameter FeatureAcdReasonNameX config.xml It configures the ACD reason name. Description Note: X can be 1-10. Permitted String within 64 characters Values Default Blank Parameter FeatureAcdSoftkeyEnable config.xml It enables or disables the phone to display ACD softkeys such as Login or Description Logout on the idle screen.
Page 239 Advanced Features When you guest out successfully, the device will receive a HotelingEvent NOTIFY with • empty guest identity, then the relevant account key display will refresh back to the host display (as below 9725980905). “GuOut” menu will be removed and replaced by “GuIn” menu.
Page 240 Advanced Features On the phone, select one programmable key, long press it for 2s, and select key type as Hoteling. The following shows configuration for a Hoteling Key. <setting id="ProgramKey5Type" value="69"/> <setting id="ProgramKey5Label" value="Hoteling"/> 12.13.2 Hoteling Configuration Parameters The following table lists the parameters you can use to configure Hoteling function. Note: X means account ID.
Page 241 Advanced Features false - Disable Permitted Values true - Enable Default true 8AL91477ENAA ed03 241/249...
Page 242: Troubleshooting
Troubleshooting 13. Troubleshooting When the phone is not functioning normally, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to the manufacture’s technical support for analysis. 13.1 Log Collection You can choose to generate the log files locally or send the log files to syslog server in real time, and use these log files to generate informational, analytic and troubleshoot phones.
Page 243 Troubleshooting Web UI Maintenance  Log Collection  Syslog protocol 13.1.2 Call Log File Backup The phone can automatically upload call log files at regular intervals to the provisioning server or a specific server. If a call log file exists on the server, it will be overwritten. The following table lists the parameters you can use to configure call log backup.
Page 244 Troubleshooting Step 1: Enable SSH connection for the phone. • The following table lists the parameters you can use to enable SSH. Parameter DeviceSecuritySshEnable config. xml Description It enables or disables SSH connection for the phone. false - Disable Permitted Values true - Enable Default...
Page 245: Resetting Device To Factory Settings
Troubleshooting 13.2 Resetting Device to Factory Settings 13.2.1 Resetting Device to Factory Settings via Web UI You can reset or reboot the phone via the Web UI path: Maintenance  Reboot & Reset The phone will restart when clicking OK button of “Reboot”. The phone will be reset to factory configuration when clicking OK button of “Reset to Factory Settings”.
Page 246: One Key Reboot
Troubleshooting 13.3 One Key Reboot The phone provides a quick way to reboot. You need to press the C key for 10 seconds. An inquiry box will pop up to ask whether to restart. OK: By pressing “OK”, the deskphone will reboot in a few seconds. Cancel: By pressing “Cancel”, the deskphone will cancel the operation.
Page 247: Packets Capture Via Pc Port
Troubleshooting 13.5 Packets Capture via PC Port You can capture data packets of the phone with PC port mirror function. The following table lists the parameters you can use to configure PC port mirror function. Parameter DeviceNetworkSpanToPcType config.xml It enables or disables the SIP deskphone to span data packets received from Description the LAN port to the PC port.
Page 248: Import And Export Config File
Troubleshooting 13.7 Import and Export config file On the web management interface, you can back up and restore the configuration file of ALE phone. You can back up all the modified configurations, device type configurations, and all configurations. In case of security risks, the exported configuration will not contain the password configuration. Web UI path: Maintenance ->...
Page 249 Troubleshooting false - Disable Permitted Values true - Enable Default true Parameter DeviceConfigUploadUrl config.xml It configures config file uploading address. Note: The Value can only be a directory and cannot be a fixed file name. Description If "http://" or "http://" is not specified, http is used. If "https://" is specified, https is used.

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Alcatel-Lucent Enterprise Myriad M3s Administration Manual

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