Related Manuals for Alcatel-Lucent Enterprise Premium DeskPhone 8068 BT
Summary of Contents for Alcatel-Lucent Enterprise Premium DeskPhone 8068 BT
- Page 1 Alcatel-Lucent OmniPCX Office Rich Communication Edition 8068 Premium DeskPhone 8039 Premium DeskPhone 8038 Premium DeskPhone 8029 Premium DeskPhone 8028 Premium DeskPhone User Manual R100 8AL90894ENACed01-1617...
- Page 2 Introduction Thank you for choosing an ALE International phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets: 8068 Bluetooth® Premium DeskPhone (8068 BT) 8068 Premium DeskPhone ...
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Page 3: Table Of Contents
1 GETTING TO KNOW YOUR TELEPHONE 1.1 8068 BLUETOOTH® / 8068 PREMIUM DESKPHONE 1.2 8038/8039 PREMIUM DESKPHONE 1.3 8028/8029 PREMIUM DESKPHONE 1.4 CONNECTIVITIES 1.5 WELCOME SCREENS 1.6 NAVIGATION 1.7 STATUS ICONS / CALL ICONS 1.8 PERMANENT FEATURES KEYS 1.9 ALPHABETIC KEYBOARD 1.10 ADD-ON MODULE 1.11 CALL MANAGEMENT SCREEN 1.12 BLUETOOTH®... - Page 4 3 DURING A CONVERSATION 3.1 MAKING A SECOND CALL DURING A CONVERSATION 3.2 ANSWERING A SECOND CALL DURING A CONVERSATION 3.3 SWITCHING BETWEEN CALLS (BROKER CALL) 3.4 TRANSFERRING A CALL 3.5 TRANSFER A CALL TO A VOICE MAIL 3.6 THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CALLERS (CONFERENCE) 3.7 PLACING A CALL ON HOLD (HOLD) 3.8 PLACING AN OUTSIDE CALL ON HOLD (PARKING) 3.9 INTRUSION INTO AN INTERNAL CONVERSATION...
- Page 5 6 KEEP IN TOUCH 6.1 SELECTING CALLS TO BE FORWARDED 6.2 FORWARDING CALLS TO ANOTHER NUMBER (IMMEDIATE FORWARD) 6.3 FORWARDING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE 6.4 WHEN YOU RETURN, CONSULT RECORDED MESSAGES 6.5 ACTIVATEDISABLE THE PERSONAL ASSISTANT 6.6 PERSONAL ASSISTANT: REACHING YOU WITH ONE NUMBER ONLY 6.7 FORWARDING CALLS TO YOUR PAGER 6.8 FORWARDING YOUR CALLS FROM THE RECEIVING TERMINAL (“FOLLOW ME“) 6.9 DIVERTING ALL GROUP CALLS...
- Page 6 8.21 INSTALLING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET (MATCHING) 8.22 USING A BLUETOOTH® WIRELESS TECHNOLOGY HEADSET 8.23 DELETING AN ACCESSORY (HEADSET, HANDSET, ETC.): BLUETOOTH® WIRELESS TECHNOLOGY 8.24 CONTACTING YOUR ADMINISTRATOR 9 ACD: AGENT SET / SUPERVISOR STATION 9.1 AGENT SET 9.2 OPEN AN AGENT SESSION (LOGIN) – AGENT SET 9.3 ACD APPLICATION WELCOME SCREEN –...
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Page 7: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 Premium DeskPhone Flashing blue: incoming call Arrival of a new call Bluetooth® Flashing orange: alarm wireless handset (8068BT) Wired handset Color screen 10 dedicated functions keys Navigation 3.5 mm headset jack... -
Page 8: 8028/8029 Premium Deskphone
1.3 8028/8029 Premium DeskPhone Flashing blue: incoming call Arrival of a new call Flashing orange: alarm Handset Monochrome screen 6 dedicated functions keys 4 programmable keys with Led and paper label 3.5 mm headset Navigation jack Alphabetic Permanent feature keys: quick access keyboard... -
Page 9: Welcome Screens
Cable path for line connection (8029/8039 Premium DeskPhone) Make sure you position the cable correctly in the compartment intended for that purpose: 1.5 Welcome screens You can access all of your phone's features from these screens. The default display has three pages that you can access by pressing the page tabs at the top of the screen. -
Page 10: Navigation
1.6 Navigation OK key: Used to validate your choices and options while programming or configuring Left-right navigator: Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call). Up-down navigator: Used to scroll through the content of a page. Back/Exit key Use this key to go back to the previous step. -
Page 11: Alphabetic Keyboard
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is activated. A service or a direct call can be associated to these keys. Redial key: to access the 'Redial' feature. Last number redial (short press) Call back on the last 10 number dialed (long press) Guide key: Used to obtain information on functions of the “menu“... -
Page 12: Add-On Module
1.10 Add-on module Flashing blue: incoming call Installation Premium Add-on 10 keys modules 1. Remove the protection of the dedicated compartment behind the set 2. Insert the add-on correctly in the compartment 3. Plug the provided cord into the dedicated socket behind your set 4. -
Page 13: Call Management Screen
1.11 Call management screen Incoming call icon Call in progress ,Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). -
Page 14: Bluetooth® Wireless Handset
1.12 Bluetooth® Wireless handset The Bluetooth® Wireless handset is only available with the 8068 Bluetooth® Premium DeskPhone. Off-hook/On-hook: press this key to take or terminate a call. Volume/Mute: Short successive presses to change the handset volume level (3 levels). ... -
Page 15: Using Your Telephone
2 Using your telephone 2.1 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. When there is a new event (new log, new instant message or new voice message) the message key blinks blue. -
Page 16: Making A Call
Configure access to the messaging portal The system default setting requires you to enter a password to access the messaging portal features. You can change the setting so that you don't have to enter a password each time you want to access the messaging portal features. -
Page 17: Receiving A Call
2.3 Receiving a call Use one of the following: Lift the receiver Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Hands free Press the key next to the incoming call icon 2.4 Using the telephone in “Hands free“ mode Terminal idle: ... -
Page 18: Make Calls Via Your Programmed Call Keys
Call your contact using the company phone number Press the key associated with the company phone number Call your contact using another phone number (via contact card): Press the softkey associated with the contact name: The contact card opens and displays information about the contact: last name and first name, several phone numbers (Office, mobile, home), email address, instant message address and the company name. -
Page 19: Redialing
2.9 Redialing Redialing the last number dialed (redial) (short press) Last number redial Call back on the last 10 number dialed (long press) Select the number to redial from the last 50 dialed numbers Start the call You can also access this feature through the menu: ... - Page 20 Acknowledge all missed calls: Once a new log is consulted, it is automatically acknowledged. However, you can acknowledge all new missed calls without consulting them. Press the associated softkey. Press the associated softkey. All missed calls are acknowledged. Delete all missed calls: ...
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Page 21: Requesting Automatic Callback If Internal Number Is Busy
Acknowledge all missed calls: Press the associated softkey. Press the associated softkey. All missed calls are acknowledged. Delete all call logs: Press the associated softkey. Press the associated softkey. Press to confirm. All call logs are deleted. 2.11 Requesting automatic callback if internal number is busy ... -
Page 22: Sending Dtmf Signals
2.14 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. During a conversation Send DTMF Enter DTMF code The function is automatically cancelled when you hang up. -
Page 23: Answering With An Instant Message
Sending an instant message using the phone number Access the messaging portal Send IM Enter your contact's phone number Access instant message writing mode. Write the instant message to send. Send the instant message. Status of the instant messages Once the instant message has been sent, the message is stored in the “Sent”... -
Page 24: Consulting Instant Messages
Answering a voice message Access the messaging portal Select the voicemail feature by pressing the associated softkey. Using the left and right navigation keys, access one of the following tabs: new voice messages or all voice messages. ... - Page 25 Acknowledge new instant messages Once a new instant message is read, it is automatically acknowledged. However, you can acknowledge all new instant messages without reading them. Press the associated softkey. Press the associated softkey. All new instant messages are acknowledged Delete instant messages When consulting the instant messages, you can choose to delete the messages stored in the following tabs: new, sent, received or all messages.
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Page 26: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation Use one of the following: Dial directly the number for your call. Name of second caller. New call Number of second caller ... -
Page 27: Answering A Second Call During A Conversation
3.2 Answering a second call during a conversation During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds Use one of the following methods to answer the displayed call o Line key for which icon is flashing o Answer ... -
Page 28: Transfer A Call To A Voice Mail
3.5 Transfer a call to a voice mail During the call, you want to transfer your caller to the voice mailbox of another caller TransferVMU Number of second caller 3.6 Three-way conference with internal and/or external callers (conference) ... -
Page 29: Placing An Outside Call On Hold (Parking)
3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: During a conversation Park call To recover the parked call: Reach the “Menu“ page ... -
Page 30: "Meet Me " Conference
4 “Meet me “ conference The “Meet me “ function is used to set up a conference with a maximum of 6 persons: the “master “ of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. -
Page 31: Sharing
5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: Supervised call ringing programmed key Same key to cancel 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: ... -
Page 32: Outside Calls To The Operator Will Ring On Your Telephone And You Can Answer The Call
5.5 Outside calls to the operator will ring on your telephone and you can answer the call: Operator help programmed key Your telephone will ring at the same time as the switchboard Same key to cancel Calls to the switchboard: Calls to the switchboard will ring on your telephone ... -
Page 33: Calling A Caller On His/Her Loudspeaker
5.9 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller’s phone: Your caller does not reply Interphony You are connected to the loudspeaker on your caller’s phone (if he/she has the hands free function) 5.10 Send a voice message copy ... -
Page 34: Broadcasting A Message On The Loudspeakers Of A Station Group
5.12 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group: Off hook Number of broadcast group Speak, you have 20 seconds ... -
Page 35: Keep In Touch
6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. Ext/Int Select the type of Out/Int call type of call forwarded is displayed ... -
Page 36: Activatedisable The Personal Assistant
Display name of sender, with date, time and ranking of message Play Listen to message Clear Erase message Call Call back sender of message Sendcopy Copy message Send IM Send an instant message Acknowledge all new voice messages Once you start listening to a voice message, the message is automatically acknowledged. -
Page 37: Forwarding Your Calls From The Receiving Terminal ("Follow Me")
6.8 Forwarding your calls from the receiving terminal (“Follow me“) You wish to receive your calls in your present location: Use the “Follow me“ function. Followme Dial your extension number Forward is acknowledged If you have a key programmed with this feature, you can access the feature directly ... -
Page 38: Do Not Disturb
6.13 Do not disturb You can make your terminal temporarily unavailable for all calls. DoNotDisturb Forward is acknowledged Callers wishing to contact you will see the “Do Not Disturb“ message displayed on their sets when they try to call. 6.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. -
Page 39: Consulting Written Messages
Sending a new message NewMsg Write your message 6.15 Consulting written messages The light indicates that messages have been received. Number of messages received ReadTxtMsg Displays the sender’s message on the screen Readmore Displays the rest of the message and the date and time it was left ... -
Page 40: Managing Your Charges
7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the “Menu“ page Settings My services Consultation Additional services Business account code ... -
Page 41: Programming Your Telephone
8 Programming your telephone 8.1 Initializing your voice mailbox Light flashes Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. -
Page 42: Adjusting The Audio Functions
8.4 Adjusting the audio functions Reach the “Menu“ page Settings Phone Ringing Choose the tune Int Melody /Ext Melody The tune must be chosen for external and internal calls Select the melody of your choice (16 tunes) ... -
Page 43: Adjusting The Contrast Of The Display (8028/8029/8038/8039 Premium Deskphone)
8.5 Adjusting the contrast of the display (8028/8029/8038/8039 Premium DeskPhone) Reach the “Menu“ page Settings Phone Contrast Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys 8.6 Selecting the welcome page This function is used to choose the page displayed by default on the telephone. -
Page 44: Deleting Direct Call Keys (Perso Page)
8.9 Deleting direct call keys (Perso page) Access the Perso page using the navigator Select the key to delete Clear 8.10 Programming direct call keys (F1 and F2 keys) Press a programmable key (F1 or F2) ... -
Page 45: Deleting Direct Call Keys (8028/8029 Premium Deskphone)
8.13 Deleting direct call keys (8028/8029 Premium DeskPhone) Select the key to delete Clear 8.14 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time) ... -
Page 46: Configuring The Audio Jack Of Your Telephone
8.17 Configuring the audio jack of your telephone By default, the audio jack of your telephone can be used to connect a headset, hands-free kit or loudspeaker. A wideband headset can also be installed for optimized sound quality. Reach the “Menu“ page ... -
Page 47: Use Of The Bluetooth® Handset
8.20 Use of the Bluetooth® handset The Bluetooth® Wireless handset is only available with the 8068 Bluetooth® Premium DeskPhone . The Bluetooth® cordless handset permits the user to answer and converse with complete freedom within a radius of 10 meter from the set. The handset has a LED and two buttons. -
Page 48: Using A Bluetooth® Wireless Technology Headset
8.22 Using a Bluetooth® Wireless Technology headset Refer to the user documentation supplied with the headset. 8.23 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology This feature is only available with compatible Bluetooth® phone (8068 Bluetooth® Premium DeskPhone). Otherwise the corresponding menu is not displayed or is inactive. ... -
Page 49: Acd: Agent Set / Supervisor Station
9 ACD: Agent set / Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set Select the ACD application ... -
Page 50: The Four Operating Statuses Of The Agent Set
9.4 The four operating statuses of the agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These statuses are: Onduty In service, the agent is ready to receive calls. ... -
Page 51: Supervisor Station
9.9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on a 8028 Premium DeskPhone, 8029 Premium DeskPhone, 8038 Premium DeskPhone, 8039 Premium DeskPhone or 8068 Premium DeskPhone. A supervisor can also perform the agent function from the same set 9.10 Supervising group mailboxes –... -
Page 52: Guarantee And Clauses
10 Guarantee and clauses 10.1 Safety Instructions Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least ... -
Page 53: Regulatory Statements
10.2 Regulatory Statements Marking This equipment is in compliance with the essential requirements of Radio Equipment Directive (RED) 2014/53/EU and with Directive 2011/65/UE (ROHS). The Declaration of Conformity may be obtained from: ALE International 32, Avenue Kleber 92700 Colombes ebg_global_supportcenter@al-enterprise.com USA and Canada This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. - Page 54 Alcatel-Lucent 8068/8038/8028/8039/8029 Premium DeskPhone Bluetooth® wireless handset Flashing blue: incoming call (8068BT). Welcome screens Flashing orange: alarm Wired handset. Contains several lines and pages providing information on calls and the features that can be accessed by pressing the keys associated to the labels on the display (10 keys for 8068/38/39 One 3.5 mm headset jack phones and 6 keys for the 8028/29 phones).
- Page 55 All features are described for OmniPCX Office and OmniPCX Enterprise Systems. If a feature works differently on each system it is described twice. The label displayed on the phone depends on the type of phone. This guide provides the labels for 8068/38/39 phones plus 8028/29 phone labels in parentheses (if different). Call Switching between calls (Broker call) Do not disturb...
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