Alcatel-Lucent Enterprise M8 User Manual
  1. Manuals
  2. Brands
  3. Alcatel-Lucent Enterprise Manuals
  4. IP Phone
  5. Myriad M8
  6. User manual
Alcatel-Lucent Enterprise M8 User Manual

Alcatel-Lucent Enterprise M8 User Manual

Hide thumbs Also See for M8:
Table of Contents

Advertisement

Quick Links

Download this manual
Introduction
M8 DeskPhone
User manual
8AL91469ENAA ed02

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the M8 and is the answer not in the manual?

Questions and answers

Related Manuals for Alcatel-Lucent Enterprise M8

Summary of Contents for Alcatel-Lucent Enterprise M8

  • Page 1 Introduction M8 DeskPhone User manual 8AL91469ENAA ed02...
  • Page 2 Introduction Introduction Thank you for choosing an Alcatel-Lucent Enterprise phone. This document describes the services offered by the ALE M8 DeskPhone connected to a SIP server. ALE M8 DeskPhone The phone described in this document is supported on different SIP servers, and some features described in this document depend on the SIP server to which the phone is connected.
  • Page 3 Introduction The main features of the phone are listed as follows: Features M8 DeskPhone Multiple accounts 5-inch color screen Adjustable screen brightness Adjustable phone angle HD handset RJ9 headset USB headset Compatible with Bluetooth headset 2.4G & 5G Wi-Fi Dual 1000 Mbps Ethernet ports (POE)
  • Page 4 Introduction Getting started Getting to know your desk phone Using your desk phone Doing more with your desk phone 4/70 8AL91469ENAA ed02...

  • Page 5: Table Of Contents

    Introduction Customizing your desk phone Contacting your administrator (technical support) Accessories Technical specifications Ordering information 10 Guarantee and clauses 5/70 8AL91469ENAA ed02...

  • Page 6: Getting Started

    Getting started 1 Getting started 1.1 Packaging list 40° Desk phone Handset Phone stand Safety manual and Handset cord Ethernet cable quick user guide 1.2 Installing your desk phone 1.2.1 Installing the foot Clip the foot into its compartment behind the phone. Your desk phone provides a 2-degree foot. Depending on the way you insert the foot into the phone, your desk phone will have a different angle: 55°...
  • Page 7 Getting started Firstly, connect the handset cord to the lower notch ④ if it is not correctly connected (your phone is 1.2.2 Connecting your desk phone usually provided with the handset cord connected). If your desk phone is not correctly configured, you can connect it to the network ① (②...

  • Page 8: Getting To Know Your Desk Phone

    2 Getting to know your desk phone 2.1 Introduction of the M8 DeskPhone The M8 DeskPhone is a newly added model in the Alcatel-Lucent Enterprise Myriad series of desk phones. With its color display, 9 programmable line keys with LED and 1 page navigation key, the desk phone delivers excellent user experience and optimum calling effect.

  • Page 9: Main Screen

    Getting to know your desk phone Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls). Steady blue: ongoing call. 2.2 Main screen The main screen, composed of 4 pages, displays all the information about programmable keys, such as the registered SIP account and speed dial.
  • Page 10 Getting to know your desk phone ⑧ Displays logo: You can enable/disable this logo, and upload customized logo. 2.3 Call management interface ① Features on the soft key labels depend on the call status. Press the relevant key to ② perform the action.
  • Page 11 Getting to know your desk phone Use this key to go back to the previous menu. Delete the last entered number or character. Bkspc More options. More 2.5 Permanent function keys • Answer an incoming call or make a call. Short press to enter the list of last number dialed.
  • Page 12 Getting to know your desk phone Speed dial • BLF/ BLF list • Hold • Call Transfer • Conference • Redial the last number • • Do not disturb (DND) • Directory • Forward Voice mail • Hot Desking • Prefix •...
  • Page 13 Getting to know your desk phone • Mobile account Phone lock • • Call park • Retrieve park • Private hold USB recording • • Paging • Paging list • • Hoteling Push To Talk • Call waiting • 2.7 Telephone status/Call icons Icons provide information under a certain status or the status of a specific call.
  • Page 14 Getting to know your desk phone Handsfree connected Wi-Fi enabled Auto answer mode Do not disturb (DND) Audio Hub Upgrading in progress in background Call icons Call icons are associated with SIP accounts. SIP accounts (idle state) Incoming call icon Call in progress icon Call on hold icon 2.8 Alpha-numeric dialpad...
  • Page 15 You can use the key to delete the last entered character. The alphabetic mode Bkspc remains activated. 2.9 Desk phone connectors The phone supports multiple connectors, which you can use to extend the features of the phone. Connectors of the M8 DeskPhone USB-C connector ① This connector is used to: connect the power adapter.

  • Page 16: Multiple Sip Accounts

    More for information about the phone’s network and account. 3.2 Multiple SIP Accounts The M8 DeskPhone supports 20 SIP accounts. A default account will be used for calls unless you select the relevant account prior the call. It is recommended to program a key for each SIP account and put the key on the homepage.

  • Page 17: Making A Call

    Using your desk phone If you configure an account key on the homepage, press it to select the corresponding account for making a call. The default SIP account is marked by a green point. Call forward is activated for this account. DND is activated for this account.
  • Page 18 Using your desk phone Enter the number directly on the dialpad. Offhook the handset. Press the Handsfree key. If a programmable key for SIP account is set on the homepage, press the SIP account key to access the dialer. 3.3.2 Dialing the phone number Open the dialer.
  • Page 19 Using your desk phone To make an external call, dial the outside line access code before dialing your contact number. The call will start after a timeout of approximately 5 seconds if there is no action taken after dialing. If you are using multiple SIP accounts on your phone, you can choose an account to make the call.

  • Page 20: Receiving A Call

    Using your desk phone 3.3.5 Calling using your personal directory You can unhook the handset or the headset to make a call with the handset or the headset, otherwise you make a call in handsfree mode. From the homepage or the dialer: Select the soft key to open your local directory from the homepage or the Directory dialer.

  • Page 21: Switching Between Audio Modes

    Using your desk phone When receiving a call, you can: Unhook the handset to take the call. Press the Headset key to activate the headset and take the call. Press the Loudspeaker/Handsfree key to take the call in handsfree mode. Press the blinking line key to take the call.

  • Page 22: Directory Management

    Using your desk phone 3.6 Redialing 3.6.1 Redial list Short press to enter the redial list. The last dialed number is highlighted. You can also press the Call key. Press the OK key to display details. 3.7 Directory management 3.7.1 Contacts A contact can be opened from your local directory.
  • Page 23 • Favorites • 3.7.2 Contacts management Your desk phone allows you to manage contacts in your local directory. With the M8 DeskPhone, you can import contacts from your mobile phone to a specific directory (External Directory). The directory is accessible from the homepage dynamic key or from the menu: Use one of the following: Select the directory on the soft key.
  • Page 24 Using your desk phone Start the call. Call 3.7.4 Creating a new contact Select the soft key to open your directory. Directory Open the local directory. Local Directory Press the soft key to create a new contact. Avatar: Select a predefined image. •...
  • Page 25 Using your desk phone 3.7.7 Deleting a contact Select the soft key to open your directory. Directory Select the soft key to access your directory. Use up-down navigation keys to select the contact to delete. Access more features. Option Delete the selected contact. Delete Confirm the deletion.
  • Page 26 Using your desk phone Delete all Press to delete all group. Confirm the deletion. 3.7.11 Importing contacts from your mobile phone via Bluetooth ® To import a contact from your mobile phone, you have to pair it with your desk phone. Before performing the pairing operation, the device must be in detectable mode.
  • Page 27 Using your desk phone 3.8 Managing the call log (History) The call log can be queried and managed when the phone is in idle state. The call log is accessible from the dynamic programmable key on the phone homepage or by the menu.
  • Page 28 Using your desk phone Add the selected contact in your local directory. If the contact already exists, the AddClist screen for editing the contact is displayed. 3.8.1 Calling a contact Select the soft key to open call logs from the homepage or the dialer. History Select the contact to call.

  • Page 29: Sending Dtmf Signals

    Using your desk phone Long press on a free programmable key. Menu  Features Use up-down and "OK" navigation keys to select Program Keys. Program Keys  To create a Speed Dial key: Define the type of programmable key Speed Dial.

  • Page 30: Auto Answer

    Using your desk phone Press the mute key to disable the microphone. The key lights up. Press it again to resume the conversation. The key is no longer lit. 3.12 Auto answer In the auto answer mode, calls are automatically answered. To enable the auto answer: The phone is in idle state: Press the Menu soft key to access the Main Menu.

  • Page 31: During A Conversation

    Using your desk phone Use up-down and "OK" navigation keys to select Intercom Intercom. Select the SIP account. All incoming calls to this SIP account will be automatically answered. • Enable/Disable intercom call. Allow: Enable/Disable mute. • Mute: Enable/Disable tone. •...

  • Page 32: Making A Second Call During A Conversation

    Using your desk phone Actions available during a conversation: End the call. Place the call on hold. Hold Transfer the call. Transfer Resume a call (on hold, muted). Resume Make a second call when the first call is on hold. Switch between calls.

  • Page 33: Placing A Call On Hold

    Using your desk phone During a conversation, another person is trying to call you. You are alerted with 3 beeps. The information about the second call is displayed on the screen. The key of the SIP account is blinking blue. Use one of the following: Press the blinking line key associated with the SIP account receiving the call.

  • Page 34: Switching Between Calls

    Using your desk phone 3.20 Switching between calls During a conversation, a second call is on hold. Use one of the following methods: Press the soft key with the following label: Swap. Swap Press the Hold key. Press the account key that is defined as hold. 3.21 Transferring a call 3.21.1 Transferring a call to another contact on hold During a conversation, a second call is on hold.

  • Page 35: Three-Party Conference

    Using your desk phone You can also immediately transfer your call, without having to wait for your contact to answer. During a conversation: Use one of the following methods: Press the Transfer key. The current call is on hold. Press the soft key with the following label: Transfer. Transfer The first call is on hold.

  • Page 36: Rejecting Anonymous Calls

    Using your desk phone You are in a multi-party conference call. Use one of the following methods: Press the Hold key. Press the soft key with the following label: Hold. Hold Call a new participant by using the dialer and dialing by name from the call log or directory.

  • Page 37: Do Not Disturb (Dnd)

    Using your desk phone Enable the option rejection, and enter the relevant server- Anonymous supported feature code. Switch Validate your choice. Save 3.26 Do not disturb (DND) You can make your phone temporarily unavailable for all calls. The phone is in idle state: Press the Menu soft key to access the Main Menu.

  • Page 38: Canceling Call Forwarding

    Using your desk phone Enter the number. Transfer Save Validate your choice. 3.28 Canceling call forwarding The phone is in idle state. Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK" navigation keys to select Features. Features Use up-down and "OK"...

  • Page 39: Multicast Paging

    Using your desk phone Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK" navigation keys to select Features. Features Use up-down and "OK" navigation keys to select Hotline. Hotline Enter a hotline number. Number Enter the time delay in seconds before the hotline number is dialed.
  • Page 40 Using your desk phone The phone is in idle state. Menu Press the Menu soft key to access the Main Menu Use up-down and "OK" navigation keys to select Features Features. Use up-down and "OK" navigation keys to select Paging List Paging List.
  • Page 41 Doing more with your desk phone 4 Doing more with your desk phone Your desk phone is designed to evolve with the environment. It can do more than just establishing communication between people or helping you keep in touch with your contacts and enterprises. This section describes some use cases for your desk phone.
  • Page 42 Doing more with your desk phone • USB connector: we recommend a USB 3.0 port (USB 2.0 or 1.0 port may reduce performance. It is the best to connect to the USB-C port of the PC.) We recommend using the latest version of audio applications or web browser. •...
  • Page 43 Doing more with your desk phone o In the “Recording” tab: Select your desk phone as the default device, if you are using the handsfree mode of your desk phone with communication applications such as Rainbow, OpenTouch Conversation for PC, etc. o Activating/Deactivating the sounds If you set your desk phone as the default audio device, all of the sounds from your computer are played on your desk phone, like notifications.
  • Page 44 Doing more with your desk phone Activating/Deactivating the sounds. Apply. Consult the user manual of the operating system of your computer. • Mac OS 10.9 and above o Open System Preferences  Sound. o Select your desk phone in Output and Input tabs: 4.1.2 Using your phone as an audio hub 44/70 8AL91469ENAA ed02...
  • Page 45 Doing more with your desk phone When audio starts playing on the PC, it will also be played on the phone. The audio hub programmable key lets you control the playback: The audio is playing on the phone. Pause the audio by pressing the programmable key. Play/resume the audio by pressing the programmable key.
  • Page 46 Doing more with your desk phone The VPN connection must be configured, enabled, and disabled on the Web Based Management page. Open the Web Based Management page. • When the desk phone is connected to the network, your administrator can access the Web Based Management page via a web browser by entering the IP address of your desk phone.
  • Page 47 Doing more with your desk phone best radio signal will be automatically selected by the desk phone. A specific icon is displayed in the status bar when your desk phone is connected to a Wi-Fi access point: 4.4.1 Configuring the wireless network You can manually configure your desk phone to connect it to a selected Wi-Fi access point (SSID).
  • Page 48 Doing more with your desk phone automatically connects to the network. If there are several networks available, the network with the best signal will be selected. 4.4.2.1 Opening the Wi-Fi Manager The phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK"...

  • Page 49: Hot Desking

    Doing more with your desk phone Enter the SSID, security mode, encryption mode,and password of a new wireless network. Use the dialpad key to switch between the numeric and alphabetic dialpads. Select a wireless encryption mode and enter the defined password. Security Save Save the wireless network.
  • Page 50 Doing more with your desk phone Enter the phone number and password of your SIP account. Confirm. The desk phone automatically loads the SIP account configuration. Save You can use the desk phone with your own account. 4.5.2 Logout of Hot Desking When you want to leave the office and retrieve the initial state of the phone, you can press the programmed key to clear your account.

  • Page 51: Customizing Your Desk Phone

    Customizing your desk phone 5 Customizing your desk phone 5.1 Adjusting the audio features The features described in this section can also be configured on the Web Based Management page. 5.1.1 Selecting the ringing When the desk phone is in idle state: Press the Menu soft key to access the Main Menu.

  • Page 52: Selecting A Language

    Customizing your desk phone Validate your choice. Save 5.1.4 Configuring the beep mode When the desk phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Basic Setting Use up-down and "OK" navigation keys to select Basic Setting.
  • Page 53 Validate your choice. Save 5.5 Configuring the background picture for your desk phone When the M8 DeskPhone is in idle state: Press the Menu soft key to access the Main Menu. Menu Use up-down and "OK" navigation keys to select Basic Setting Basic Setting.

  • Page 54: Programmable Keys

    Validate your choice. Save 5.8 Programmable keys For the M8 DeskPhone, you can configure 36 programmable keys. By connecting it with expansion modules (provided separately), you can program more keys to extend the phone functionality. 5.8.1 Creating a programmable key Long press on a programmable key (on the right of the screen).
  • Page 55 Customizing your desk phone Save to delete the programmable key. Save 5.8.3 Types of supported programmable keys • Undefined: delete a programmable key. • line key. Account: select the relevant SIP account. Account: enter the label of the line key, displayed on the homepage. Label: •...
  • Page 56 Customizing your desk phone Label: enter the label of the Prefix key, displayed on the homepage. Value: prefix. send a predefined DTMF digits during conversation. • DTMF: Label: enter the label of the DTMF key, displayed on the homepage. Value: DTMF code.

  • Page 57: Activating The Headset Mode

    Customizing your desk phone • Paging allows you to broadcast instant audio announcements to users who are Paging: listening to a specific multicast group on a specific channel. enter the label of the paging key, displayed on the homepage. Label: enter the IP address and port number.
  • Page 58 Customizing your desk phone Date: use the left-right navigation keys to select a date format. There are 6 date formats: YY-MM-DD, YYYY/MM/DD, YY/MM/DD, YYYY MM DD, Switch YYYY-MM-DD, and MM DD WW. Time: use the left-right navigation keys to select a time format. There are two time formats: 12-hour clock and 24-hour clock.
  • Page 59 Customizing your desk phone 5.11.2 List connected devices The phone is in idle state: Press the Menu soft key to access the Main Menu. Menu Use up-down and “OK” navigation keys to select Basic Setting Basic Setting. Bluetooth Use up-down and “OK” navigation keys to select Bluetooth. Use up-down and “OK”...
  • Page 60 Customizing your desk phone Use up-down and “OK” navigation keys to select Basic Setting Basic Setting. Bluetooth Use up-down and “OK” navigation keys to select Bluetooth. Use up-down and “OK” navigation keys to select Edit My Device Info. Edit My Device Info The name and the MAC address of your desk phone is displayed.

  • Page 61: Contacting Your Administrator (Technical Support)

    Contacting your administrator (technical support) 6 Contacting your administrator (technical support) If necessary, you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your desk phone's codes and software version. 6.1 Technical code / Date code The codes are located on the back shell.
  • Page 62 Contacting your administrator (technical support) 6.3.1 Default password The default password for the advanced settings of the desk phone is "123456". The default user name and password for accessing the Web Based Management are "admin" and "123456". When connecting for the first time, the desk phone will prompt the user to modify the default password.
  • Page 63 Contacting your administrator (technical support) The administrator can also define the programmable keys and dynamic programmable keys displayed on the homepage. All configuration parameters of the desk phone can be managed on the Web Management page. • Audio (ringing, dial tone…) Backlight, Screen Saver, Auto Lock •...

  • Page 64: Accessories

    7.1 Headset You can use an ALE RJ9/USB headset to handle calls on M8. Unlisted USB headsets may not work properly if you connect them to your phone. To know more information about headsets, please contact your administrator or refer to the Alcatel-Lucent Enterprise website.

  • Page 65: Technical Specifications

    Technical specifications 8 Technical specifications Parameters M8 DeskPhone Width 214 mm Length 211mm Height 53 mm Weight 1100g Angle of the support foot 40° / 55° Color Black Display 5-inch IPS color display, 800*480 pixels Line key Headset interface RJ9/USB-A/USB-C...

  • Page 66: Ordering Information

    Ordering information 9 Ordering information Model Name Part Number M8 DeskPhone 3MK27009AA EM200 Smart Expansion Module 3MK27007AA M8 Wall Mounting Kit 3MK27008AA External Power Adapter (EU) 3MK37006EU External Power Adapter (AU) 3MK37006AU External Power Adapter (US) 3MK37006US External Power Adapter (UK)

  • Page 67: Guarantee And Clauses

    Do not use aerosol cleaners. M8 DeskPhone: this product is intended to be supplied, either via the Ethernet (LAN) port • (minimum Class 3 according to IEEE802.3af), or by a USB Type-C External Power Supply (EPS) with rating 5V DC, 2A minimum.

  • Page 68: Regulatory Statements

    Guarantee and clauses 10.2 Regulatory Statements Declaration of Conformity may be obtained from: ALE International 32 avenue Kléber – 92700 Colombes, France - www.al-enterprise.com/en/declaration-of-conformity EU Countries This equipment complies with the essential requirements of following directives: Regulation 2023/826 implementing 2009/125/EC (ErP), 2011/65/EU(RoHS) and its •...
  • Page 69 Guarantee and clauses Equipment without RF part has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
  • Page 70 Guarantee and clauses www.al-enterprise.com The Alcatel-Lucent name and logo are trademarks of Nokia used under licence by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: www.al-enterprise.com/en/legal/trademarks-copyright. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.

Table of Contents