Alcatel-Lucent Enterprise ALE-400 User Manual
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Alcatel-Lucent Enterprise ALE-400 User Manual

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  • Page 1 OXO Connect ALE-500 Enterprise DeskPhone ALE-400 Enterprise DeskPhone ALE-300 Enterprise DeskPhone User manual 8AL91434ENABed01 w2213...
  • Page 2 ALE-400 Enterprise DeskPhone (ALE-400). • ALE-300 Enterprise DeskPhone (ALE-300). ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with innovative and sleek industrial design built for every workstyle and workplace with vertical capabilities in the Enterprise environment. The modular design associated with hardware and software customization capabilities offers a large spectrum of configurations to satisfy the business communications requirements of all workers generation from touch screen to physical soft keys and dialpad.
  • Page 3 Enterprise space in order to contribute to power consumption reduction. ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk phone to other systems. To find out the availability of some features, contact your administrator who has access to the latest release notes.
  • Page 4 User manual Getting to know your telephone ALE-500 Enterprise DeskPhone ALE-400 Enterprise DeskPhone ALE-300 Enterprise DeskPhone Removable keys (ALE-400, ALE-300) Compatible accessories Unboxing Smart Pad Change the theme (skin) of your phone Welcome screens 1.10 User local menu 1.11 Status icons/ Call icons 1.12...
  • Page 5 User manual 2.38 Activate/disable the personal assistant 2.39 Do not disturb 2.40 Forwarding your calls from the receiving terminal ('Follow me') 2.41 Forwarding all group calls 2.42 Forwarding calls to your pager 2.43 Cancelling all forwards 2.44 Cancelling a specific forward 2.45 Leaving a text message for internal callers 2.46...
  • Page 6 User manual Accessories List of accessories ALE-160 WB Cordless Handset ALE-150 SWB Corded Handset ALE-140 Customization kit Magnetic alphabetic keyboard: ALE-100 keyboard (USB) ALE-120 Key Expansion Module ALE-108 Wireless Module ALE-110 Wall Mounting Kit Third parties headset certified in Developer and Solution Partner Program (DSPP) Technical specifications Ordering information Guarantee and clauses...

  • Page 7: Getting To Know Your Telephone

    User manual 1 Getting to know your telephone 1.1 ALE-500 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio.
  • Page 8 User manual 1.1.2 Virtual keyboard / Virtual add-on module In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a numeric keyboard and an alphabetic keyboard. The appearance depends on the selected skin. Browse between different screens by swiping left or right: 1.1.3 Ordering options and supported accessories There are three commercial variants of the ALE-500: •...
  • Page 9 This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and an intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user experience and increased convenience with an outstanding super wideband audio quality (3D Symphonic HD) in hands-free mode with a 3D audio.
  • Page 10 1.2.2 Ordering options and supported accessories There are two commercial variants of the ALE-400: • The desk phone with cordless handset (ALE-400, ALE-160, ALE-108). • The desk phone with corded handset (ALE-400, ALE-150). Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108), an expansion module (ALE-120) or a Bluetooth®...
  • Page 11 User manual 1.3 ALE-300 Enterprise DeskPhone This phone is part of the Enterprise and IP phone ranges. With its 3.5 inch color display that comes with ten dedicated function keys and an intuitive navigation Smart Pad, the ALE-300 Enterprise DeskPhone (ALE-300) delivers a great user experience and increased convenience with an outstanding wideband audio quality or super wide band using the ALE-150 SWB Corded Handset.
  • Page 12 Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless module (ALE-108) and an expansion module (ALE-120). 1.4 Removable keys (ALE-400, ALE-300) Depending on the configuration of the system, three keys can have different features.

  • Page 13: Compatible Accessories

    User manual 1.4.1 To install new keys The extra keys are provided hanging on a support so that they do not get lost. The new key is easily detached. • On the desk phone, take the key to replace between thumb and forefinger and pull gently to remove it.
  • Page 14 Options delivered in the box depend on the model of your desk phone. The following table lists all options regarding the model of your desk phone. You can order a compatible accessory to make your desk phone evolve. ALE-500 ALE-400 ALE-300 Enterprise Enterprise...
  • Page 15 User manual 1.7 Smart Pad 1.7.1 Description Hands-free/Loudspeaker key Pressing this key answers an incoming call in hands-free mode (when activated, the key is lit blue). When a call is in progress, pressing this key switches from hands-free mode to headset or handset mode.
  • Page 16 User manual 1.7.2 Smart Pad gesture Short press Long press Rotate The light ring is not touch sensitive. Please place your finger in the hollow of the Smart Pad for any actions. 1.7.3 LED The Smart Pad contains a large number of notifications indicated by the color of the leds. The ring around the Smart Pad and the keys can light up depending on the event.
  • Page 17 User manual 1.7.3.3 LED management Legend: Switch off Strongly lit in blue Blinking in blue Smart Pad ring In idle state, awake, Interphony activated Incoming call (ringing) In conversation with handset or headset In conversation in hands- free mode Muted with handset or headset Muted in hands-free mode...

  • Page 18: Change The Theme (Skin) Of Your Phone

    User manual 1.7.3.5 Other use cases Idle state Boot During boot phase, boot steps are represented by lit led on the Smart Pad ring: finished steps are fully lit up in blue, current booting step is blinking in blue and next steps will be off. Update During software update, the Smart Pad ring rotates clockwise in purple until the update is finished.

  • Page 19: Welcome Screens

    User manual 1.9 Welcome screens Example of the ALE-400 home page 1.9.1 Homepage description You can access all of your phone's features from these screens. The default display has three pages that you can access by selecting tabs at the top of the screen. Depending on your phone, touch the tab at the top of the screen (touch screen) or use the left or righr navigation keys to select it.
  • Page 20 User manual 1.9.3 Main screen and navigation keys Customization area: The company/logo of your enterprise can be added in this area (ALE-500 / ALE-400). Top bar (date, time, status icons). Desk phone dynamic status (optional, depending on system configuration). Display the page by selecting the corresponding tab.
  • Page 21 User manual 1.9.4 Call management screen Customization area: The company/logo of your enterprise can be added in this area (ALE-500 / ALE-400). Tabs: incoming call icon, call in progress, call on hold, … notification (popup) of incoming call. softkeys: actions available depending on the call status (when presentation screen is not...

  • Page 22: User Local Menu

    User manual 1.10 User local menu : open the user local menu. The User Local menu can also be accessed from the system MENU: Reach the 'Menu' page Settings Phone Local Menu The user local menu depends on the type of the set. →...
  • Page 23 User manual • Advanced Proximity sensor When this option is checked, the phone automatically detects when you approach it and switches to the idle state on the homepage (screen saver off and backlight on). Bluetooth Use this menu to configure the Bluetooth® device (optional). This menu is displayed only if the desk phone is equipped with: ALE-108 Wireless Module: •...

  • Page 24: Status Icons/ Call Icons

    User manual 1.11 Status icons/ Call icons Icons giving information about some specific configurations of the phone or about call status are displayed in the top bar of the screen. Status icons Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are displayed depend on their priority.

  • Page 25: Permanent Features Keys

    User manual 1.12 Permanent features keys This chapter displays all permanent features keys available on your desk phone. The keys depend on the model of your desk phone. They are located around the screen and on the Smart Pad. • Hang up key (lit in red) to end a call or to go back to the homepage during programming.
  • Page 26 User manual 1.13 Alphanumeric keyboard (ALE-400, ALE-300) Alphanumeric key An alphanumeric keyboard is built into your desk phone, using its own keys. It is not necessary to install a physical keyboard to input text. You can switch between numeric keyboard to dial number, and alphabetic keyboard to enter text by pressing the alphanumeric key.
  • Page 27 10/100/1000 Mbps Ethernet connectors to the enterprise network (LAN - RJ45). Use this port to connect the desk phone to the enterprise network. . Use only Alcatel-Lucent Enterprise compatible handset (ALE-150 Wired handset connector (RJ11) SWB Corded Handset). Universal Serial Bus (USB-C) connector USB connectors (Universal Serial Bus) –...
  • Page 28 User manual 1.15 Telephony encryption Your desk phone supports telephony encryption. The phone automatically establishes a secured DTLS connection and signaling are encrypted. In idle state, the following icon is displayed in the status bar to indicate that the signal is encrypted (Depending on the icon priority, see chapter:Status icons).

  • Page 29: Using Your Telephone

    User manual 2 Using your telephone 2.1 Identify the terminal you are on The number of your telephone is displayed on the 'Info' page. 2.2 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages.

  • Page 30: Consulting The Call Log

    User manual 2.2.4 Acknowledging When you consult a new event (call log, instant message or voice message), the event is automatically acknowledged. However, you can choose to acknowledge all events without consulting them. • Access the messaging portal. • Press the associated softkey. •...
  • Page 31 User manual 2.3.1 Consult missed calls • Select the 'Missed' tab. Unacknowledged calls are in bold characters. • Select the log to consult. • Display the log details. Information such as the name, phone number, date and time are displayed on the screen. You can choose to call the contact, send an instant message to the contact, save the contact in the personal phonebook, or clear the log.

  • Page 32: Making A Call

    User manual 2.3.5 Acknowledge all missed calls • Press the associated softkey. • Press the associated softkey: Missed call. • Press to confirm. All missed calls are acknowledged. 2.3.6 Delete all call logs • Press the associated softkey. • Press the associated softkey. •...

  • Page 33: Receiving A Call

    User manual 2.5 Receiving a call Answer the call depends on audio devices connected to your phone: handset, headset, hands-free, external hands-free or loudspeaker. Use one of the following: • Lift the handset to take the call. • Press the line key on the Bluetooth® handset to take the call (if handset is not hung up) - Bluetooth®...
  • Page 34 User manual You are in conversation with the headset and the handset is not hang-up, you can switch between following audio modes by short pressing on the loudspeaker/hands-free key: Headset Short press Handsfree Short press Handset Handset Short press Headset To switch the audio to the headset, you have to press the line key on the headset.
  • Page 35 User manual 2.9 Making calls by name (company directory) : If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter letters. You have to switch the keyboard to the alphabetic mode by selecting the alphanumeric key. When activated, the LED corresponding to the key remains lit up.

  • Page 36: Make Calls Via Your Programmed Call Keys

    Softkeys of the Perso page. • Keys/softkeys of the add-on module. • F1 and F2 keys. • Abc' key in case a magnetic keyboard is connected (ALE-400, ALE-300, ALE-100). • Hold key (ALE-500) • Transfer key (ALE-500) • Conference key (ALE-500) This key depends on the system configuration and countries as United States.

  • Page 37: Filtering Calls Using The Voice Mailbox

    User manual 2.11 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him. This feature depends on the system configuration. If necessary, contact your administrator.

  • Page 38: Receiving Interphony Calls

    User manual 2.14 Receiving interphony calls You can answer a call without lifting the handset. When you receive a call, you are automatically connected in hands-free mode. The identity of the caller is displayed on the screen. This feature depends on the system configuration. If necessary, contact your administrator. To activate •...

  • Page 39: Consulting Your Voice Mailbox

    User manual 2.16.2 From the Bluetooth® handset (Bluetooth® wireless handset) • Press the handset mute key (short press) When muted, the handset leds and the ring of the Smart Pad are illuminated in red, the mute key on the Smart Pad is illuminated in blue.

  • Page 40: Sending An Instant Message To A Contact

    User manual Delete all messages • Press the associated softkey. • Press the associated softkey: Voice msg • 2.19 Sending an instant message to a contact You can only send an instant message to a colleague connected to the same telephone system (generally, a colleague in your enterprise).

  • Page 41: Consulting Instant Messages

    User manual • Access instant message writing mode. • Write the instant message to send. • Send the instant message. 2.19.3 Status of the instant messages Once the instant message has been sent, the message is stored in the 'Sent' tab of the instant message feature in the messaging portal.

  • Page 42: Answering With An Instant Message

    User manual Acknowledge new instant messages Once a new instant message is read, it is automatically acknowledged. However, you can acknowledge all new instant messages without reading them. • Press the associated softkey. • Press the associated softkey: New IM •...

  • Page 43: Lock / Unlock Your Telephone

    User manual 2.21.2 Answering a voice message • Access the messaging portal. • Select the voice message feature (depending on your phone, use touchscreen or the associated softkey). • Enter your password if required. • Select one of the following tabs: new voice messages or all voice messages. Use left and right navigation key or press directly on the tab if your phone is equipped with a touch screen.

  • Page 44: Making A Second Call During A Conversation

    User manual Recover the call on hold Use one of the following: • Select the call on hold icon from the conversation screen • • Hang up, your phone is ringing, then answer the call. • Press the Back/Exit key to display the Perso page Select the call on hold. This key depends on the system configuration and countries as United States.

  • Page 45: Answering A Second Call During A Conversation

    User manual 2.26 Answering a second call during a conversation • During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds. • Select the incoming call icon. •...

  • Page 46: Transfer A Call To A Voice Mail

    User manual You are in communication with a first caller. A second caller is on hold. • You want to connect the first caller with the second. • Use one of the following: Transfer • The two callers are connected. Depend on system configuration for specific countries as United States.

  • Page 47: Meet-Me Conference

    User manual 2.31 'Meet me' conference The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master ' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference.

  • Page 48: Intrusion Into An Internal Conversation (Barge-In)

    User manual 2.32 Intrusion into an internal conversation (barge-in) Your contact's line is busy. If the number is not 'protected' and if authorised, you can intrude into the call: • □Intrusion • Same key to exit ( ■Intrusion). 2.32.1 Protection against intrusion •...

  • Page 49: Activate/Disable The Personal Assistant

    User manual 2.36 Forwarding calls when your line is busy (forward if busy) Callers can be forwarded to another telephone if you are already on the line. • Select the forward icon ( • Onbusy • Enter the destination number Forward is acknowledged.

  • Page 50: Forwarding Your Calls From The Receiving Terminal ('Follow Me')

    User manual 2.40 Forwarding your calls from the receiving terminal ('Follow me') You wish to receive your calls in your present location: use the 'Follow me' function. • Select the forward icon ( • Follow-me • Enter the number of the phone you want to forward calls Forward is acknowledged.
  • Page 51 User manual 2.45 Leaving a text message for internal callers You can leave a text message on your terminal which will be displayed on the screen of the terminal calling you. The caller is informed of the message, and can read it by selecting the following softkey: Read message.
  • Page 52 User manual 2.46 consulting text messages the light indicates that messages have been received. • number of messages received. • readTxtMsg displays the sender's message on the screen. • readmore displays the rest of the message and the date and time it was left. •...

  • Page 53: Sending A Recorded Message To A Number Or A Distribution List

    User manual 2.48 Sending a recorded message to a number or a distribution list • Access the messaging portal. • Press the softkey associated with the voice message feature: Voice msg. • Enter your password (if required) and apply. • Press the associated softkey.

  • Page 54: Answering The General Bell

    User manual 2.51 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: • Reach the 'Menu' page. • Pickup Generalbell 2.52 Manager/Assistant filtering System configuration allows 'Manager/Assistant' groups to be formed, so that the manager's calls can be directed to one or more assistants.

  • Page 55: Hunting Groups

    User manual 2.55 Supervision Supervision provides selective monitoring combined with a display showing calling and called parties. The notified call can be answered by the designated 'Supervisor'. This means that you can pick up an incoming call from a monitored contact when their phone is ringing. The administrator must configure contacts you monitor.

  • Page 56: Answering A Call On Your Pager

    User manual 2.58 Answering a call on your pager A call on your pager can be answered from any telephone within the system. Your pager beeps. • Answer paging programmed key. The programmed key has to be configured by the system. •...
  • Page 57 User manual 2.61.3 ACD application welcome screen – Agent set Name of the agent set. Number of the agent set. Operating status of the agent set. Status of the queues. 4.02 means: group number 4 / 2 calls waiting / the + sign indicates that the queue capacity has been reached.
  • Page 58 User manual 2.61.8 Close the agent session (logout) – Agent set • Logout 2.61.9 Supervisor station • A supervisor can consult the messages left in the voicemail inboxes of the call center groups (maximum 8 groups) using the function keys. A supervisor can also perform the agent function from the same set 2.61.10 Supervising group mailboxes –...
  • Page 59 Enterprise also offers remote desk phones deployment solutions: Alcatel-Lucent Enterprise Easy Deployment Server (EDS). EDS offers a cloud server allowing easy deployment of devices in remote worker situation for Alcatel-Lucent Enterprise (ALE) systems and third-party SIP servers. For more information, contact your installer or administrator.
  • Page 60 User manual 3.1.2 First connection as remote working When you connect your desk phone for the first time remotely, you are prompted to set a PIN code. The PIN code is requested when you enter in the VPN configuration (submenus) or when you boot your desk phone (depending on the VPN configuration).
  • Page 61 User manual Select this icon to save parameters Select this icon to return to the main menu. If you leave the PIN code request menu when the phone is starting, the phone will start without VPN activated. If an error occurs when your phone is running in remote mode, a popup is displayed with an error message.
  • Page 62 User manual 3.1.5 Reset your PIN code • Access to the administration menu of the desk phone (see chapter below). • Remote Config • (scroll down the menu). • VPN Pincod • Enter your PIN code. • Validate. • Set new Pincode: enter the new PIN Code.
  • Page 63 User manual • If the option is not enabled (Request Pincode on Boot). o Access to the administration menu of the desk phone (see chapter below). o VPN VPN Config Enter your PIN code. Validate. Enable VPN: enable the teleworker. Select this icon to save parameters.
  • Page 64 Select this key when it displays the 'Step 2' during the boot (at the bottom right of the screen after a few minutes)- ALE-500 o When the desk phone displays the 'Step 2' during the boot, repeatedly press the '*' and '#' keys in succession until a menu is displayed - ALE-400, ALE-300. • Config. MMI From the homepage of the desk phone: •...
  • Page 65 User manual 3.2.2 WLAN Wizard You can manually configure your desk phone to connect to the selected Wi-Fi access point (SSID). This option is useful when you connect your phone to your personal Wi-Fi network for teleworking. : If your set is not equipped with a magnetic keyboard, use the alphanumeric keyboard to enter letters.
  • Page 66 User manual After configuring WLAN, it is always possible to restart the wizard: • Restart the desk phone. • Select the settings icon displayed at the bottom left of the screen during the boot (after a few seconds). • WLAN wizard: Start the WLAN wizard.
  • Page 67 User manual 3.2.4 Manage wireless network 3.2.4.1 Display WLAN information • : open the user local menu. • WLAN Status: display information about the WLAN (access point (SSID), channel, quality, …). 3.2.4.2 Define the Wi-Fi access point to be used •...
  • Page 68 User manual Remove network • Select the network to remove. • Remove • Validate. Check connection • Select the network to check. • Check • Validate to check the connection. The new state is displayed. • The phone will reboot automatically after checking the connection. 3.2.5 Enable the WLAN / Disable the WLAN You can simply enable/disable the WLAN by connecting/disconnecting the desk phone to Ethernet.
  • Page 69 User manual 3.3 Beacon: using your desk phone for geo-localization in the enterprise Your desk phone can behave as a beacon, by periodically emitting data, using BTLE (Bluetooth® Low Energy) technology (it has a built-in beacon). A beacon is a small Bluetooth® radio transmitter. it repeatedly transmits a single signal that other devices can use.
  • Page 70 User manual 3.4 Customize your desk phone with your company's color and logo Your desk phone and the expansion module (if connected to the desk phone) can be customized with your company's color and logo. It is possible to order a specific skin and deploy it on all compatible desk phones in the company.

  • Page 71: Programming Your Telephone

    User manual 4 Programming your telephone 4.1 Initializing your voice mailbox • Light flashes. • • Enter your personal code then record your name according to voice guide instructions. Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits.

  • Page 72: Adjusting The Audio Functions

    User manual 4.4 Adjusting the audio functions • Reach the 'Menu' page. • Settings Phone Ringing • Enter your password (if required) and apply. 4.4.1 Choose the tune The compatible desk phone offers a choice of key ringtones including 16 new Super Wide Band ringtones. •...

  • Page 73: Hearing Aid

    User manual 4.4.5 Activate/deactivate discreet ring mode • Beeps • 3 Beeps + Ringing • ON/OFF Activate/deactivate. • • End / To adjust other audio features. 4.4.6 Adjust ringer volume while a call arrives • Your telephone rings. • Adjusting the ringer volume. 4.5 Audio ambiences Your desk phone provides 4 audio ambiences for a more personalized and enjoyable use.

  • Page 74: Adjusting The Brightness Of The Desk Phone

    User manual 4.7 Adjusting the brightness of the desk phone Adjust the brightness of the display, the LEDs, the keys (add-on) and the logo light on the back shell. 4.7.1 Auto-adjusting of the brightness The phone can automatically adjust the display brightness, LED and busy light logo on the back shell depending on the lighting conditions to improve user experience and achieve power savings (ambient light sensor).

  • Page 75: Selecting The Welcome Page

    Softkeys of the Perso page. • Keys/softkeys of the add-on module. • F1 and F2 keys. • Abc' key in case a magnetic keyboard is connected (ALE-400, ALE-300, ALE-100). • Hold key (ALE-500) • Transfer key (ALE-500) • , Conference key (ALE-500) This key depends on the system configuration and countries as United States.
  • Page 76 User manual 4.10.1 Program a key If the key is not programmed yet: • Select the key to program. • Name: enter the name of the key. • • Number: enter the number to associate with the key. • • If the key is already programmed: •...

  • Page 77: Modifying Direct Call Keys

    User manual 4.11 Customize the color and the style of programmable softkeys You can customize the color and style of the softkeys of the perso page and the add-on modules by inserting a prefix in front of the label of the softkey. When you program a softkey, add the prefix to the name of the softkey to customize it.

  • Page 78: Programming An Appointment Reminder

    User manual 4.14 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time). • Reach the 'Menu' page. • Appointment • Enter time of appointment. •...

  • Page 79: Installing A Bluetooth® Wireless Technology Headset (Pairing)

    User manual 4.16 Installing a Bluetooth® Wireless Technology headset (pairing) This feature is available if your desk phone is equipped with the wireless module (depending on the model of your desk phone). If it's not the case, the wireless module can be purchased separately: ALE- 108 Wireless Module.

  • Page 80: Using A Bluetooth® Wireless Technology Headset

    User manual 4.17.1 List of connected devices • Use one of the following: long press Audio Devices • The list of connected devices is displayed. You can find information about the connector: : USB. : Hands-free/Loudspeaker. : Handset. 4.17.2 Default device If you have connected the same type of accessory onto different connectors (for example, one headset to the USB connector and one Bluetooth®...

  • Page 81: Display All Paired Bluetooth® Devices

    User manual 4.19 Display all paired Bluetooth® devices This feature is only available when your desk phone is equipped with ALE-108 wireless module. Otherwise the corresponding menu is not displayed or is inactive. • Bluetooth® • Devices Display of the different equipment paired. 4.20 Removing a Bluetooth®...

  • Page 82: Contacting Your Administrator (Technical Support)

    User manual 4.22 Contacting your administrator (Technical support) If necessary you may need to contact your administrator. Before contacting your administrator, make sure you have information such as your phone's codes and software version to hand. 4.22.1 Date code / Technical code The codes are located on the foot of the phone.
  • Page 83 User manual 4.22.7 Legal notice Display regulatory information about your desk phone. Use one of the following: • Legal. • Select the settings icon displayed at the bottom left of the screen during the boot (after a few seconds) Legal. 4.22.8 Access to administrator configuration Your administrator can access to the phone configuration.
  • Page 84 Multikey: logs will be copied onto the USB key when you press the following keys simultaneously: ALE-500: ▪ ▪ ALE-400, ALE-300: • A pop-up is displayed to inform you that the request has been taken into account. 8AL91434ENABed01 84 /113...

  • Page 85: List Of Accessories

    User manual 5 Accessories The ALE-supported accessories are intended to work smoothly on most/all of our clients (hardphones, softphones). The list of accessories presented in this document is not contractually binding and may be modified without prior warning. 5.1 List of accessories For more details about references, consult chapter: Ordering information.
  • Page 86 User manual 5.2 ALE-160 WB Cordless Handset To use the Bluetooth® handset, your desk phone must be equipped with ALE-108 Wireless Module. The Bluetooth® settings menu is displayed only if the module is installed. The Bluetooth® feature must be enabled. 5.2.1 Description Power button / Line key Switch the device on/off: press and hold to switch the device on/off.
  • Page 87 User manual 5.2.2 Unboxing • ALE-160 WB Cordless Handset. • Battery pack placed on the handset. • Safety and regulatory instructions. 5.2.3 LED The LEDs are placed on the top of the handset and over the microphone (synchronized, same meaning). Blue, red and purple colors are used to inform you about the status of the handset.
  • Page 88 User manual To replace the battery, with the handset turned off: Press, then slide the piece towards the bottom of the device a few millimeters with your thumbs. Remove the piece by lifting it. Be careful not to break the clips. 3, 4, 5, Disconnect the old battery and replace it with the new one by joining the 2 connectors.
  • Page 89 User manual 5.2.6 Pairing and connecting the Bluetooth® wireless handset Before the Bluetooth® handset can be used, it must be correctly paired to the terminal. Pairing will create a wireless link between the Bluetooth® wireless handset and the desk phone. 5.2.6.1 Easy pairing Your device is designed to easy pair with the desk phone.
  • Page 90 User manual 5.2.8 Voice prompts The voice prompts help you to manage functions of the handset. Examples of voice prompt: “Power On”, “Power Off”, “Device connected”, “Device Disconnected”, “Battery low”, “Mute on”, “Mute off”, “English language”, “Pairing mode, waiting for connection”. Voice prompts are available in 8 languages (English, French, German, Italian, Japanese, Chinese Mandarin, Russian, Spanish).
  • Page 91 User manual 5.2.11 Remove the handset • The handset is connected. • Bluetooth Devices • Select the relevant device: “ALE-160 BT Handset”. • Remove • If voice prompts are enabled, you hear: “Pairing mode, waiting for connection”. The following message is displayed on the screen: “Device removed”. 5.2.12 Upgrade the handset The paired Bluetooth®...
  • Page 92 User manual 5.3 ALE-150 SWB Corded Handset 5.3.1 Description The ALE-150 SWB Corded Handset is a super wide band comfort wired handset. 5.3.2 Unboxing • ALE-150 SWB Corded Handset. • RJ11 cable. • Safety and regulatory instructions. 5.3.3 Install a comfort wired handset 1.
  • Page 93 User manual 5.4 ALE-140 Customization kit Please remove customization kit before sending back your desk phone or your add-on module to hardware support as hardware support will send back a generic phone. 5.4.1 Description The ALE-140 customization kit lets you change the color of your desk phone. A default kit is installed on your phone and you can purchase the other kits separately.
  • Page 94 User manual 8AL91434ENABed01 94 /113...
  • Page 95 User manual 5.4.3.1 Remove the customization kit This piece is clipped to the four Press, then slide the corners. We recommend starting Slide your fingernail along piece towards the bottom from the back of the desk phone. the piece to detach it from of the device a few Carefully insert a thin, non-sharp the phone.
  • Page 96 User manual 5.5 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 5.5.1 Description The keyboard depends on your country and languages. The magnetic keyboard is automatically fixed on the base of the set. It is connected to the corresponding connector behind the phone. Country variants: •...
  • Page 97 User manual 5.5.4 How to use the keyboard Use the keyboard to enter text while configuring the phone. Access directly the dial by name feature by entering the name of your contact on the keyboard. Below is a list of the function keys that allow you to access all the symbols. Caps lock: to write text in capital letters.
  • Page 98 User manual 5.6 ALE-120 Key Expansion Module 5.6.1 Description The ALE-120 Key Expansion Module allows you to add 24 programmable keys with LEDs for each virtual page. It can display up to 2 virtual pages. For the greatest comfort of use, it is equipped with 2 screens and a Smart Pad to navigate between pages.
  • Page 99 User manual 5.6.4 Installation The module can be installed on the right or left side of the desk phone if you are not using the handset. With the handset connected, it has to be installed on the right side. 5.6.4.1 Install the add-on to the desk phone •...
  • Page 100 Depending on the phone model, the number of add-on modules and the power supply, it may be necessary to connect an additional power supply (contact your administrator for more information): Number of add-on POE Class 1/2 PoE Boost mode Power adapter modules ALE-300: ALE-400/500 8AL91434ENABed01 100 /113...
  • Page 101 User manual • The first add-on is connected to the desk phone. • Fix the add-on to the other add-on by using the provided foot clip. o Remove the cover on the foot of the desk phone or the installed add-on module, on the side where you want to attach the new add-on module.
  • Page 102 User manual 5.6.5 Smart Pad Depending on the system, the ALE-120 can display several pages. The Smart Pad allows you to navigate between all pages of the add-on. Up-down navigator: used to scroll through the content of a page. Left-right navigator: in idle state, use this key to move from one page to another. Home key •...
  • Page 103 User manual 5.7 ALE-108 Wireless Module 5.7.1 Description The ALE-108 Wireless Module allows you to add wireless features such as Bluetooth® and Wi-Fi for wireless LAN connection. This device offers a Bluetooth® and WLAN (Wi-Fi) radio interface. This module is required: •...
  • Page 104 User manual 5.8 ALE-110 Wall Mounting Kit 5.8.1 Wall mount installation 8AL91434ENABed01 104 /113...
  • Page 105 The mission of the DSPP is to support a broad ecosystem of developers and partners throughout the desk phone lifecycle. In this context, certification tests are performed between partner applications or devices and Alcatel-Lucent Enterprise's platforms. It certifies proper inter-working with partner applications or devices.

  • Page 106: Technical Specifications

    User manual 6 Technical specifications ALE-500 ALE-500 ALE-400 ALE-300 without handset With handset and With handset and With handset cable cable and cable Width 163 mm 228 mm 228 mm 228 mm Depth on a table 156 mm 162 mm...

  • Page 107: Ordering Information

    7 Ordering information This list is not exhaustive and may change at any moment. ALE-300 IP DeskPhone w Corded Handset 3ML27310AA ALE-400 IP DeskPhone w Corded Handset 3ML27410AA ALE-400 IP DeskPhone w Cordless Handset 3ML27420AA ALE-500 IP DeskPhone w/o Handset...

  • Page 108: Guarantee And Clauses

    ALE-300, ALE-400, ALE-500: these products can be supplied by Power over Ethernet (POE) compliant with IEEE 802.3af class 1 minimum for ALE-300 and class 2 minimum for ALE-400/ALE-500, or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum.

  • Page 109: Regulatory Statements

    ALE-120: this product is supplied by ALE-300/400/500 Deskphone through USB-A port or by an USB Type C External Power Supply (EPS) with rating 5V DC, 3A minimum. ALE-160: this product is charged by ALE-400/500 Deskphone when the handset is on-hook or by an USB Type C External Power Supply (EPS) with rating 5V DC, 0.2A minimum.
  • Page 110 User manual Canada Equipments with RF part comply with Industry Canada's license-exempt RSSs. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. These products meet the applicable Innovation, Science and Economic Development Canada technical specifications.
  • Page 111 User manual Regulatory information about ALE-108 Europe: this device contains BTWDB01 RF module that is compliant with Radio Equipment Directive (RED) 2014/53/EU. UK: this equipment is compliant with UK regulations. US: this device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 112 Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 Enterprise DeskPhone - Quick guide OXO Connect Quick guide Mute and interphony key ● Mute key: during a call, press this key to stop your contact from hearing you. When activated, the key is lit in blue and the Smart Pad ring in red.
  • Page 113 Alcatel-Lucent Enterprise ALE-500 / ALE-400 / ALE-300 Enterprise DeskPhone - Quick guide OXO Connect Call Modify the programmed key Dial the number directly or dial the number after pressing a line Settings Phone Key program Menu key (an off-hook key phone or Bluetooth® handset, hands-free Press the programmed key to be modified.

This manual is also suitable for:

Ale-500Ale-300Ale-500bt

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