Ford Expedition 2020 Owner's Manual page 466

Phone
Symptom
During a call, I can hear
excessive background noise.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
I cannot download phone-
book.
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing-
SYNC
Possible Cause and Resolution
– Incorrect cell phone settings.
• Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
• Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
• Unmute your cell phone microphone.
– System restart required.
• Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
• Switch automatic phonebook download on. See
Settings (page 457).
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
• Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
• Switch automatic phonebook download on. See
Settings (page 457).
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