Chapter 9 Troubleshooting; Problem Solving Process - Toshiba Satellite M30-SP350 User Manual

Satellite M30 Series
Troubleshooting
TOSHIBA designed the computer for durability. However, should
problems occur, following the procedures in this chapter can help to
determine the cause.
All readers should become familiar with this chapter. Knowing what might
go wrong can help prevent problems from occurring.

Problem solving process

Resolving problems will be much easier if you observe the following
guidelines:
■
Stop immediately when you recognise a problem exists. Further
action may result in data loss or damage. You may destroy valuable
problem-related information that can help solve the problem.
■
Observe what is happening. Write down what the system is doing and
what actions you performed immediately before the problem
occurred. If you have a printer attached, print a copy of the screen
using PrtSc SysReq.
The questions and procedures offered in this chapter are meant as a
guide, they are not definitive problem solving techniques. Many problems
can be solved simply, but a few may require help from your dealer. If you
find you need to consult your dealer or others, be prepared to describe
the problem in as much detail as possible.
User's Manual
Satellite M30 Series
Chapter 9
Troubleshooting
9-1
9-1