1. Make sure the platen you want to print on is installed and the correct media is loaded.
Note: The Platen Height Adjustment setting is adjusted to match the media loaded in the printer.
Load the media so it is flat with no slack or creasing on the media surface as shown.
2. Select Menu > Platen Height Adjustment.
3. Do one of the following:
• If you are using a standard or hanger platen, go to step 5.
• If you are using a sleeve or medium-grooved platen, go to the next step.
4. Select Settings, select the type of platen you are using, and then close the screen.
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