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Rimage 360i Manual

Knowledge base
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Rimage 360i™ Knowledge Base
Important! This document is designed to be viewed online. It
contains links to several online processes and procedures, which
are not available in the printed version.
July 31, 2007
Rimage 2007

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Summary of Contents for Rimage 360i

  • Page 1 Rimage 360i™ Knowledge Base Important! This document is designed to be viewed online. It contains links to several online processes and procedures, which are not available in the printed version. July 31, 2007 Rimage 2007...

  • Page 2: Table Of Contents

    This goes at the end of the documentWhat other software can I use to create my labels? ............................18 Can the Rimage software record video files on a DVD to be played in a DVD player for television?......................... 18 Can Rimage software record a pre-built ISO disc image file? ......... 19 What operating systems are compatible with my Rimage software?.......
  • Page 3 What do the status lights on the front of the Rimage 360i indicate? ........ 23 Can I have other USB devices plugged into the same USB card as the Rimage 360i? .. 23 Can I plug the Rimage 360i into a USB hub?..............23 Can I send jobs from a remote computer to the Rimage 360i?........

  • Page 4: Introduction

    This document provides answers for the most frequently asked questions about the Rimage 360i printer. Before you walk through any of these troubleshooting steps, refer to the Rimage 360i Setup and Installation Guide to verify that the equipment is set up correctly.

  • Page 5: Lift Arm

    Rimage 360i™ Knowledge Base Lift Arm Select a problem to view the solution. • The lift arm is unable to pick from the printer or recorder. • The lift arm is unable to place the disc in the output bin.

  • Page 6: The Lift Arm Is Unable To Pick From The Printer Or Recorder

    • Center the disc in the tray. This is a one-time solution. If this solution does not work, your Rimage 360i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. •...

  • Page 7: Recorder

    Update the firmware. To find the latest firmware, refer to the Downloads tab on the Support website. Navigate: www.rimage.com > Support > Desktop > 360i. Select the Downloads tab. Download the latest firmware. • Reseat the USB connection at the Rimage 360i and the computer.
  • Page 8 Rimage 360i™ Knowledge Base There may be an issue with your media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits. July 31, 2007 ©Rimage 2007...

  • Page 9: Print Quality

    Rimage 360i™ Knowledge Base Print Quality Select a problem to view the solution. • The finished disc has noticeable bands in the printed disc. • The print is streaky. • Ink does not dry. • Prints are smearing. • There is banding on the print.

  • Page 10: There Are Noticeable Bands On The Printed Disc

    Be sure you are using Rimage media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits. • Clean or replace the ink cartridge. Refer to the Maintain the Rimage 360i section of the Rimage 360i User Guide. July 31, 2007...

  • Page 11: Ink Does Not Dry

    For more information, see Rimage Media Kits. • Clean or replace the ink cartridge. Refer to the Maintain the Rimage 360i section of the Rimage 360i User Guide. There is banding on the print.

  • Page 12: The Print Is Grainy

    For more information, see Rimage Media Kits. • Replace the ink cartridges. Refer to the Maintain the Rimage 360i section of the Rimage 360i Printer User Guide. The print is not masking or prints on the hub.

  • Page 13: The Print Is "Off" Color Or Is Printing "Faint

    Note: If that doesn’t work, reinstall the printer driver. Link to that process The print is “off” color or is printing “faint.” eplace the ink cartridges. Refer to the Maintain the Rimage 360i section of the Rimage 360i Printer User Guide.

  • Page 14: Gripper

    The gripper fingers are not clamping properly. You could have warped or defective media. Be sure you are using Rimage media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price. For more information, see Rimage Media Kits.

  • Page 15: Printer Does Not Print

    5. Select the Mask Settings tab. 6. Select Set Default. All mask settings are changed to the default settings. Note: If you are printing on the discs from the Rimage media kits, set the Inner Diameter setting to 24 mm.

  • Page 16: Serial Number

    Rimage 360i™ Knowledge Base Serial Number Select a problem to view the solution. • Where can I find my serial number? • Can I print serial numbers on labels? • Why does not my serial number increment? July 31, 2007...

  • Page 17: Where Can I Find The Serial Number

    Rimage 360i™ Knowledge Base Where can I find the serial number? The Locate Your Rimage Product Serial Number document shows the possible locations for a serial number label and what the label looks like. Can I print serial numbers on labels? Yes, you can print serial numbers on labels.

  • Page 18: Software

    • What other software can I use to create my labels? • Can the Rimage software record video files on a DVD to be played in a DVD player for television? • Can Rimage software record a pre-built ISO disc image file? •...

  • Page 19: Quickdisc Does Not Recognize The Rimage 360I

    Select the appropriate section to view solutions. Printer Important! Try these solutions in the order they are presented. • Ensure that the Rimage 360i is powered on. • Ensure that the USB cable is firmly connected to the computer and the autoloader. •...
  • Page 20 Use a different USB port because Windows sometimes loses connection to the port. See previous verbiage • Reseat the USB connection at the Rimage 360i and the computer. Then reseat the power cable at the Rimage 360i and at the power source. 1. Power off the Rimage 360i.

  • Page 21: This Goes At The End Of The Documentwhat Other Software Can I Use To Create My Labels

    Note: Using PDF files does not allow serial numbers or merge fields. Rimage recommends using CD Designer to use these features. Can the Rimage software record video files on a DVD to be played in a DVD player for television? You must use a DVD authoring program to produce the video files and convert them to the correct format for DVD players.

  • Page 22: Can Rimage Software Record A Pre-Built Iso Disc Image File

    Can Rimage software record a pre-built ISO disc image file? All versions of Rimage software can record standard ISO image files. To record a standard ISO image file, use the Image File to Disc function in QuickDisc. Rimage software cannot record non-standard disc image files.
  • Page 23 Caution! This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. Rimage does not recommend this workaround but we are providing this information so that you can implement this workaround at your own discretion.

  • Page 24: Graphics

    Graphics What graphic formats are supported by CD Designer? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application.

  • Page 25: Hardware

    What do the status lights on the front of the Rimage 360i indicate? • Can I have other USB devices plugged into the same USB card as the Rimage 360i? • Can I plug the Rimage 360i into a USB hub? •...

  • Page 26: What Do The Status Lights On The Front Of The Rimage 360I Indicate

    Rimage recommends that you reserve the USB 2.0 card for the Rimage 360i. Can I plug the Rimage 360i into a USB hub? You must connect the Rimage 360i USB cable directly into a USB 2.0 port on the computer that is attached to the Rimage 360i.
  • Page 27 Rimage 360i™ Knowledge Base The Rimage USB2 kit has been thoroughly tested with the Rimage 360i. The Rimage USB2 card performed best in these tests and provided the maximum output. July 31, 2007 ©Rimage 2007...

  • Page 28: Printer Driver

    Change Label Templates You can change the label template so all labels created afterward will have the desired change. 1. Open the Rimage.btw file, located in “C:\Program Files\Rimage\CD Designer\” 2. Navigate: File > Print. The Print window opens. 3. Select Document Properties.

  • Page 29: Labels

    Rimage 360i™ Knowledge Base Labels Select a problem to view the solution. • What label formats does my Rimage 360i print? • How can I merge data on my label? • Why does not my label print when I selected a label? July 31, 2007 ©Rimage 2007...

  • Page 30: What Label Formats Does My Rimage 360I Print

    Rimage 360i™ Knowledge Base What label formats does my Rimage 360i print? • Rimage recommends using BMP, TIF, WMF, and JPG files. All files, including JPG files, should be saved at 300 DPI. • TIF files must be in an RGB color model without LZW compression. If a CYMK TIF file is the only file available, convert the file to an RGB format with a graphics application.

  • Page 31: Ink Cartridges

    Rimage 360i™ Knowledge Base Ink Cartridges Select a problem to view the solution. • Can I use ink cartridges other than Rimage authentic cartridges in the Rimage 360i? • Can I refill my ink cartridges? • How do I use only the black cartridge for printing a label? July 31, 2007 ©Rimage 2007...

  • Page 32: Can I Use Ink Cartridges Other Than Rimage Authentic Cartridges In The Rimage 360I

    Rimage 360i™ Knowledge Base Can I use ink cartridges other than Rimage authentic cartridges in the Rimage 360i? The printer will operate only with authentic Rimage ink cartridges. These are available from your Rimage reseller. Can I refill my ink cartridges? If you refill your Rimage ink cartridges, you may void your warranty and maintenance contract.

  • Page 33: Media

    Rimage 360i™ Knowledge Base Media Select a problem to view the solution. • Can I use thermal printable CDs or DVDs on the Rimage 360i? • Can I use rewritable media? • Can I copy a DVD to a CD or a CD to a DVD? July 31, 2007 ©Rimage 2007...

  • Page 34: Can I Use Thermal Printable Cds Or Dvds On The Rimage 360I

    Kits. Can I use rewritable media? You can use rewritable media, but Rimage systems do not allow you to write to the media more than once. In other words, you lose the rewritable functionality of the media. Rimage offers media kits that provide superior performance and exceptional convenience at a competitive price.

  • Page 35: If All Else Fails

    Rimage 360i™ Knowledge Base If all else fails • Your Rimage 360i requires the attention of an authorized Rimage Repair Technician. Contact your Rimage reseller for repair and service options. • Contact Rimage Technical Support . July 31, 2007 ©Rimage 2007...

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