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4.3
Cannot print
Description of problem
Print processing on the
computer has finished,
but printing does not
start.
A file saved on the HDD
has disappeared from a
computer.
Printing in user authenti-
cation or account track
mode is not available.
Printing is not available
when you have selected
[PUBLIC USER] in user
authentication.
Selection of items failed
in the printer driver.
d-COLOR P3100
Check points
Is another printer speci-
fied?
Is the network or USB
cable disconnected?
Has an error occurred on
the machine?
Are unprocessed jobs
queued on the machine?
Did you specify [Store
Job] when executing the
print job?
Did you specify [Secured
Job] when executing the
print job?
If account track is ena-
bled, are the account
name and password
correct?
If user authentication is
enabled, are the user
name and password
correct?
Is there sufficient com-
puter memory available?
If network connection is
in place, is the printer
controller connected to
the network?
Is the setting for deleting
files on the HDD config-
ured on the machine?
Are the user name or ac-
count name, and pass-
word correct?
Is the user authentica-
tion or account track en-
abled in the printer
driver?
Is the entered user name
or account name author-
ized?
Is printing by public us-
ers permitted on the ma-
chine?
Selection may not be en-
abled for certain combi-
nations of functions.
Remedy
Check the specified printer name.
Make sure that the cables are correctly connect-
ed.
If a hub is used, also check the connection with
the hub.
Check the Control Panel of this machine.
Select [Job] - [Current jobs] in Web Connection,
then check the job order.
Check whether or not the target file is saved on
the HDD.
Check whether the target file is saved on the
HDD.
Enter the correct account name and password.
Enter the correct user name or password.
Perform a test printing to check whether printing
is possible.
If test printing is successful, this indicates there
are no problems on this machine or with the
printer driver. In this case, remove the cause of
memory shortage.
If test printing fails, resolve any problems that
may be occurring in the machine or with the
printer driver.
Check with the network administrator.
Check the HDD settings for the machine. For in-
formation on the HDD file deletion setting, refer
to [HOLD JOB] in Chapter 5 "Administrator Set-
tings" of [User's Guide Description of Utility
Keys].
Enter the correct user name, account name and
password.
Enable user authentication or account track on
the printer driver.
Check that printing of the current user name/ac-
count name is permitted?
Check whether printing by public users is permit-
ted. If not, grant printing permission to public us-
ers.
Grayed out items cannot be configured.
4
4-5
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Table of Contents
Troubleshooting
