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Troubleshooting
Symptom
Point to check
The lid does not
Are there any cooked rice or grains of
y
y
→
rice adhering to the upper casing, inner
close or opens during
lid gasket, or around the hook catch?
cooking.
There is a gap
Although a gap is generated between the lid and rice cooker due to their designs when
y
y
→
the lid is closed, this is not a problem as long as steam does not leak during cooking or
between the lid and
while the Keep Warm function is on.
rice cooker.
The clearance between
Pressure is applied during cooking and the lid is lifted. The clearance between the lid
y
y
the lid and rice cooker
and rice cooker may become larger, however, the performance of the rice cooker is not
→
affected.
becomes larger during
cooking.
The lid does not close.
→
y
y
Is the inner lid set in place?
Is the lid being closed just after
loosening cooked rice?
→
Condensation collects
y
y
Condensation may collect in the upper casing immediately after rice is cooked or while
→
the Keep Warm function is on but it is not a malfunction. Wipe the upper casing using a
in the upper casing.
dry cloth when condensation collects.
Is the inner lid dirty?
More condensation can collect if the
→
inner lid is dirty.
Is Eco selected?
→
When using the Eco menu item, more condensation may be formed on the inner lid.
If condensation becomes an issue, it is recommended to use the Plain menu item.
Nothing happens
Is the power plug connected to an
y
y
outlet?
when a key is pressed.
→
Is the Keep Warm lamp on?
→
y
y
The power plug
A tiny spark specific to the induction heating method may occur when the power plug is
→
connected or disconnected, however, it is not a malfunction.
sparks.
There is a smell of
Such smells may occur when the rice cooker is first used, however, they should go away
y
y
→
over time. If this is an issue, clean the rice cooker according to How to Self Clean.
plastic.
There are stripes or
Such stripes and waves are produced when the resin is being molded. They do not
y
y
→
affect the performance of the rice cooker.
waves on the plastic
parts.
Rice has not been
When [Cancel] is pressed, the following
y
y
appears on the display.
completely cooked.
y
y
appears on the
→
display.
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Page to
Action to take
check
Completely remove all remaining rice.
→
→
45
→
—
→
—
→
→
Set the inner lid.
47
The inner lid of the pressure rice cooker
is highly air-tight. The lid may be slightly
→
→
21
hard to close but it is not a malfunction.
Close the lid slowly.
→
—
Thoroughly clean the inner lid using a
44
mild detergent for household use.
→
→
45
47
→
10
Connect the power plug securely to an
19, 21
outlet.
26, 28
→
→
29, 33
36
Press [Cancel] to turn off the Keep Warm
→
→
24
function and then try the operation again.
→
—
→
48
→
—
The rice cooker is in the demo mode. In
this case, contact the place of purchase.
→
→
—
Error Displays and Actions to Be Taken
█
Display
E:02 appears on
When the rice cooker is placed on a carpet, the air inlet and outlet are
y
y
the display and the
blocked, the temperature goes up, and the rice cooker may not respond
rice cooker beeps
even if a key is pressed. When the rice cooker is placed in a high
continuously.
→
temperature place, the temperature goes up and similar conditions may
be found. Perform the following procedure in such a case.
(1) Disconnect the power plug.
(2) Move the rice cooker to a location where there is nothing to block the
air inlet and outlet and the ambient temperature is not high.
E:11 appears on the display.
y
y
(3) Connect the power plug to the outlet again and press a key.
* If the rice cooker still does not respond, there is a malfunction in
→
the rice cooker. Disconnect the power plug and contact the place of
purchase for repair service.
y
y
A code starting with
There is a possibility of malfunction. Disconnect the power plug and then
E other than E:02 or
contact the place of purchase.
→
E:11 appears on the
display.
Plastic parts
Plastic parts that are exposed to heat or steam may deteriorate over time. In this case, contact the place
of purchase.
Adjusting the Steaming Time
* Complete the following procedure from steps
to
1
with the power plug connected to the outlet. If no operation is performed within
30 seconds, the current time is displayed again and the steaming time cannot
be set. Restart the procedure to set the steaming time again.
* The setting cannot be changed during cooking, when the Keep Warm function
is on, when the timer function is set, when the Soak Timer is in use, during
reheating, or during additional heating.
* To cancel adjustment of the steaming time, press [Cancel].
Procedure for adjusting the steaming time
When selecting Exp. Limited Cups and adjusting the steaming time, perform the following procedure.
1
Press [Menu | ] to select Plain.
Blinks
Hold down [Timer]
2
for approximately
3 seconds or more.
Press [Hour] to set
3
Blinks
the mode to 5.
Mode
When You Have a Problem / Others
Action to take
(Exp. Limited Cups Menu)
each within 30 seconds
7
● Value change
0: 0 min.
● Mode adjustment
1: +1 min.
5: Steaming time
adjustment
2: +2 min.
4
Press [Start].
5
Press [Hour] or [Min] to adjust the time.
Blinks
Steaming time adjustment
0: 0 min. (default setting)
1: +1 min.
2: +2 min.
6
Press [Start].
When [Timer] is held down for
7
approximately 3 seconds or more, the
setting is completed and the current time
is displayed again.
Page to
check
→
5
→
—
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