Supermicro SuperServer SYS-221HE-FTNR User Manual page 7

Chapter 7 Troubleshooting and Support
7.1 Information Resources .......................................................................................................93
Website .............................................................................................................................93
Direct Links for the SYS-221HE-FTNR/FTNRD System ...............................................93
Direct Links for General Support and Information .......................................................93
7.2 Baseboard Management Controller (BMC) ........................................................................94
7.3 Troubleshooting Procedures .............................................................................................95
General Technique ............................................................................................................95
No Power ..........................................................................................................................95
No Video ...........................................................................................................................96
System Boot Failure .........................................................................................................96
Memory Errors ..................................................................................................................96
Losing the System Setup Configuration ...........................................................................96
When the System Becomes Unstable ..............................................................................96
7.4 Crash Dump Using BMC ....................................................................................................98
7.5 UEFI BIOS Recovery .........................................................................................................99
Overview ...........................................................................................................................99
Recovering the UEFI BIOS Image ....................................................................................99
Recovering the Main BIOS Block with a USB Device ......................................................99
7.6 CMOS Clear .....................................................................................................................104
7.7 Where to Get Replacement Components ........................................................................105
7.8 BMC ................................................................................................................................105
7.9 Reporting an Issue ...........................................................................................................106
Technical Support Procedures ........................................................................................106
Returning Merchandise for Service .................................................................................106
Vendor Support Filing System ........................................................................................107
7.10 Feedback .........................................................................................................................107
Appendix A Standardized Warning Statements for AC Systems
Appendix B Standardized Warning Statements for DC Systems
DC Power Disconnection ................................................................................................146
Hazardous Voltage or Energy Present on DC Power Terminals ....................................148
Appendix C System Specifications
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