Canon imagePASS-P2 Service Manual page 67

Symptom
FF Possibly one of the following:
(during the startup, • Faulty motherboard
imagePASS hangs • Faulty or missing CPU
displaying FF)
Any other code that • Faulty motherboard
the system hangs
on before reaching
the idle state
Startup
imagePASS starts One of the following:
up and then shuts • Faulty connection between imagePASS
down and printer
• Corrupted security chip
• Faulty power supply
• Faulty motherboard
• Faulty CPU
• Faulty printer interface board
imagePASS starts One of the following:
up, but the Fiery • Printer interface firmware has been upgra-
screens on the print- ded and a system reboot is required
er touch panel are • Faulty connection between the image-
unavailable for PASS and the printer
more than 15 mi-
nutes
imagePASS starts One of the following:
up, and stays on, • Service switches are not set for Normal
but does not reach operation
Idle • System software is corrupt
• Hard disk drive is faulty
• Missing or faulty DIMM(s), or faulty DIMM
connections
• Motherboard is faulty
• CPU missing or faulty
Possible cause Suggested action
1. Replace the motherboard.
2. Replace the CPU.
NOTE:
FF shown after the imagePASS becomes Idle or shortly at
the startup does not indicate an error status.
1. Make sure that you reseated the internal cable connections
and verified system components.
2. Replace the motherboard.
1. Check and reseat the printer interface cable between the im-
agePASS and the printer.
2. Replace the printer interface cable.
3. Listen for the power supply fan and feel for airflow.
4. If you do not feel air from the power supply fan, you may need
to replace a faulty power supply.
5. Replace the motherboard.
6. Replace the CPU.
7. Replace the printer interface board.
1. Reboot the printer and wait for the printer and the image-
PASS to start up and reach Idle.
NOTE:
If you press the Fiery icon on the printer touch panel
before the imagePASS finishes the startup process,
"TCP connect error" appears on the printer touch pan-
el. Press OK to return to the Home screen, and wait
until the imagePASS reaches Idle.
2. Verify that the imagePASS and the printer have the same
time and date information. If the time and date information
do not match on both devices, the Fiery icon may fail to ap-
pear.
For information on how to check and set the time and date
on the imagePASS, see Configuration and Setup, which is
part of the user documentation set. For information on how
to check and set the time and date on the printer, see the
printer documentation.
3. Reboot the imagePASS.
4. Check and reseat the cable connections between the im-
agePASS and the printer.
5. Replace the external cables one by one.
1. Make sure that the imagePASS service switches are both set
to OFF for Normal operation (away from "ON").
2. Power off/on the imagePASS.
NOTE:
To power off the imagePASS, power off the printer
using the main power switch on the front.
3. Reinstall the system software.
4. Reseat the cables to the hard disk drive.
5. Replace the hard disk drive cable.
6. Replace the hard disk drive.
7. Check the DIMM(s) and reseat them to remove any oxidation
on the connectors.
8. Replace the motherboard.
9. Replace the CPU.
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5. TROUBLESHOOTING