EcoFlow RIVER Max - Portable Power Station Manual

EcoFlow App Download Guide

1. Download the EcoFlow App
   • Search for "EcoFlow" in Google Play Store or App Store to download the app.
     
     
     You can also scan this QR code with your phone, or you can enter the download link in your browser: https://ecoflow.com/pages/ecoflow-app
2. For more information, please follow the instructions in the app or on our official website www.ecoflow.com.

Privacy Policy
By using EcoFlow Products, Applications and Services, you consent to the EcoFlow Term of Use and Privacy Policy, which you can access via the "About" section of the "User" page on the EcoFlow App or on EcoFlow Official website at https://ecoflow.com/pages/terms-of-use and https://ecoflow.com/pages/privacy-policy .

Features of the RIVER Max

*EcoFlow has designed different AC output sockets following the local regulations of different countries.

1. LCD Display
2. USB-A Output Ports
3. ON/OFF Button of LED Light
4. IOT Reset Button
   (PRESS & HOLD 3s to reset Wi-Fi)
5. USB-C 100W Output Port
6. Power Button & LCD Display Screen ON/OFF & Power Indicator
7. DC Output ON/OFF Button (Car Outlet, 2 DC 5521 Output Ports) & DC Output Indicator
8. Fast Charge USB-A Output Port
9. AC Power Button (PRESS for ON/ OFF) & AC Output Indicator
10. 3 AC Output Sockets (100-120V version)
    2 AC Output Sockets (220-240V version)
11. Ventilation Fan
12. X-Stream Charging Input Port
13. Overload Protection Switch
14. Solar Charge/Car Charge Input Port
15. Power Earth Screw
16. Ambient Light

Ambient Light

1. Status Signals

   	Power ON: The blue light will move from the middle to the sides of the panel.
   	Power OFF: The blue light will move from the sides to the middle of the panel.
   	Charging: The blue light will move from left to right of the panel, repeatedly.

2. Customizing the Ambient Light
   Enter Module Settings on the EcoFlow app to access ambient light features.
   • The ambient light can be turned on / off, kept on, or put on a standby mode.
   • Select the ambient light color.
   • Adjust the brightness of the light.
   • Select the lighting mode. (There are five unique lighting modes to choose from).
     

LCD Display

1. Remaining Charge/Discharge Time
   This number indicates the remaining charge / discharge time (mins) for RIVER Max.
2. Battery Level Indicator
   Shows the remaining power. The icon rotates while charging. If the remaining power is equal to 0%, the icon will flash to indicate a low battery warning. In this case, recharge the product.
3. Battery Level Percentage
   Shows the remaining power (%). If the display shows 0%, please charge RIVER Max immediately.
4. High Temperature Indicator
   When the temperature of the RIVER Max is too high, a high-temperature warning icon appears on the screen. Please cool down the product before use.
5. Low Temperature Indicator
   When the temperature of the RIVER Max is too low, a low-temperature warning icon appears on the screen. Please warm up the product properly before use.
6. Fan Indicator
   Shows the fan speed, which is controlled by RIVER Max automatically.
7. Current Input
   Shows the current input power of RIVER Max in watts.
8. Current Output
   Shows the current output power of RIVER Max in watts.
9. Overload Warning
   The overload icon appears along with a second icon indicating what part of the RIVER Max is in an overload condition.
   • Battery Indicator
     Refers to the battery

Port Usage Indicators

j	Extra Battery Indicator	The Extra Battery icon will appear when Extra Battery is connected to the main model.
k	AC Indicator	The AC indicator icon will appear when the AC power button is turned on.
l	USB-A Indicator	The USB-A output icon will appear on the LCD display when a USB-A port is in use.
m	USB-C Indicator	The USB-C output icon will appear on the LCD display when a USB-C port is in use.
n	Car Power Output Indicator	The Car Power Output icon will appear on the LCD display when a Car Output port is in use.
o	IOT Indicator	The icon will appear when the unit is connected to the App.
p	UPS Indicator	When the SOC (State of Charge) is set in the EcoFlow App, the UPS icon will appear on the screen.

Protection and Error Information

The RIVER Max display screen showcases different icons to indicate errors or prompts. Read the information below to understand the icons and what to do when they appear.

OVERLOAD	USB-A Overload Protection	USB-A and OVERLOAD icons flash together. Disconnect all electrical appliances and wait 10 seconds before connecting each appliance again.
	USB-C High-Temperature Protection	USB-C and High-Temperature icons flash together. Disconnect all electrical appliances and wait until RIVER Max has cooled down before connecting each appliance back.
OVERLOAD	USB-C Overload Protection	The USB-C icon and the OVERLOAD icon flash together. Disconnect electrical appliance and wait 10 seconds before adding appliance back.
RECHARGING TIME	High-Temperature Recharging Protection	Recharging Time, Battery Exclamation, and High-Temperature icons flash together. This will happen especially when you recharge the RIVER Max immediately after a heavy battery use. Disconnect Charging Cables and all electrical appliances and wait until RIVER Max has cooled down before plugging Charging Cable back in and recharging.
	High-Temperature Discharging Protection	Battery Exclamation and High-Temperature icons flash together. Turn OFF System Power and let RIVER Max cool down before turning the System Power back on.
RECHARGING TIME	Low-Temperature Recharging Protection	Recharging Time, Battery Exclamation, and Low-Temperature icons flash together. Disconnect Charging Cables and all electrical appliances and place RIVER Max in warm er place before plugging Charging Cable back in and recharging.
	Low-Temperature Discharging Protection	Battery Exclamation and Low-Temperature icons flash together. Turn OFF System Power and place RIVER Max in warmer place before turning the System Power back on.
RECHARGING TIME OVERLOAD	Overload Recharging-protection	Recharging Time, Battery Exclamation, and OVER- LOAD icons flash together. Unplug the charging cables, restart the RIVER Max, and plug back the charging cables back in.
OVERLOAD	Overload Discharging Protection	Battery Exclamation and OVERLOAD icons flash together. Disconnect all appliances, restart the RIVER Max, and add each appliance back in in turn. Please note that electrical appliances must be operated within rated power.
	Communication Failure between the Main Board and BMS	Exclamation icon flashes. Restart the RIVER Max.
	Light stays on	Exclamation icon flashes. Restart RIVER Max.
	Communication Failure between the Main Board and AC	AC icon flashes. Restart the RIVER Max.
OVERLOAD	Inverter Output Overload	AC and OVERLOAD icons flash together. Turn off RIVER Max. Unplug all appliances. Wait 10 seconds, turn System Power ON then AC Power ON and plug each appliance back in in turn. If the icons keep flashing, do not charge or discharge the unit. Please note that electrical appliances must be operated within rated power.
	Inverter High-Temperature Protection	AC and High-Temperature icons flash together. Turn off RIVER Max and let it cool down. Then turn System Power On and AC Power On.
	Inverter Low-Temperature Protection	The AC and Low-Temperature icons flash together. Turn off RIVER Max, move RIVER Max to a warmer place and wait for the inverter to warm up. Turn the AC Power off; the unit will automatically recover.
	Fan Blockage	Fan icon flashes. Turn the RIVER Max off, carefully clean, and vacuum around the vents on both sides of the product. Then turn the RIVER Max on.
OVERLOAD	Car Charger Overload	Car and OVERLOAD icons flash together. Restart RIVER Max, make sure all electrical appliances are used within the specified power range.
	Car Charger High-Temperature Protection	Car and High-Temperature icons flash together. Turn RIVER Max off and let it cool down. Turn System Power On then DC Power On.

*If the product is not operating properly or the icon keep flashing, please contact the customer support team. Do not charge the unit.

Connecting the Solar Panels

The RIVER Max can support a 10-25V DC input. When the input exceeds 25V, the RIVER Max overvoltage protection will be activated. Overvoltage may damage the product. Users should read these instructions carefully because any incorrect use of solar panels that leads to product damage will void the EcoFlow warranty.

How to Recharge the RIVER Max Using Solar Panels

For full step-by-step instructions about how to connect RIVER Max with solar panels, please refer to the Solar Panel User Guide.

Recommend Charging Method

Users can connect a solar panel as shown in Example 1. DO NOT attempt to connect more than one solar panel in series.

1. Connect the solar panel to the MC4 to XT60 Solar Charging Cable. Connect the XT60 connector to the RIVER Max's XT60 input port to charge the RIVER Max. Users can connect up to 2 sets of solar panels in parallel to the MC4 port as shown in Example 2.
2. If you want to connect 2 sets of solar panels, connect them with our solar MC4 parallel connection cable and connect the solar MC4 parallel connection cable to the MC4 to XT60 Solar Charging Cable. Then Connect the XT60 connector to the RIVER Max's XT60 input port to charge the device. The parallel connection cable is an optional accessory that is sold separately.

Note: The EcoFlow Solar MC4 Parallel Connection cable is an optional accessory that needs to be purchased separately. The charging methods below are with respect to using the EcoFlow 110W Solar Panel.
Charging Method 1

*Solar charging cable (MC4-XT60 adapter cable) is supplied separately.

Charging Method 2: (Parallel Connection Only)

*Users need to buy the solar panels and related parallel connection accessories on their own.

Connecting Third-Party Solar Panels to RIVER Max

Users can buy their own third-party solar panels to power RIVER Max, provided that the solar panels have a standard MC4 connection and the voltage and current (10-25V DC, 12A Max) comply with the specifications of RIVER Max. The third-party solar panels will be able to recharge RIVER Max through the MC4 to XT60 cable. EcoFlow does not provide free repair services for any damage to the power station caused by third-party products.

Entry-Level UPS

RIVER Max Entry-level UPS Use Reminder

RIVER Max's X-Stream system supports an entry-level UPS function. You can use the RIVER Max AC socket while the RIVER Max is connected to an AC power source (your devices or appliances connected the RIVER Max AC sock et will get power from the AC power source, not the RIVER Max battery). When the AC power source loses power suddenly, the RIVER Max will switch to provide power to the devices and appliances connected to it in <30ms. This is considered as an "entry-level" grade UPS function that does not support 0ms switching.
Do not connect devices with strict uninterrupted power supply requirements. Perform multiple tests to confirm compatibility before connecting devices such as data servers and workstations with RIVER Max. EcoFlow will not be responsible for any loss of data or equipment damages caused by customers' failure in following the instruction.
In accordance with the UL2743 standard, the AC outlets of the RIVER Max are in a double blade, ungrounded configuration, it is recommended to use the UPS function only for temporary emergency usage rather than for long-term usage. DO NOT connect the RIVER Max to devices or electrical appliances with bare metal when charging to avoid the risk of electric shock.

Entry-Level UPS User Guide

Users can connect the AC charging cable of RIVER Max to an AC power source, connect a device to RIVER Max, and turn on the AC switch to automatically enter the entry-level UPS mode. When the AC power source is cut off, power will be supplied from the battery of RIVER Max to power your device (as shown below).*
UPS is only applicable to electrical appliances below 600W. To avoid an Overload condition, do not attempt to power any equipment drawing more than 600W of power. EcoFlow will not be responsible for any loss of data or equipment damages caused by careless use or customers' failure to follow the instructions. Only one RIVER Max can conduct the UPS function; the UPS function is not available when more than one RIVER Max is connected together. Please follow the connection instructions below:

AC X-Boost Mode

With the built-in 600W inverter, you can use the X-Boost feature to power 600W-1200W appliances without the disruption caused by overload protection. Traditional inverters will overload when one electrical appliance with a higher rated power is connected. Meanwhile, RIVER Max's built-in inverter, which has the X-Boost feature, enables the powering of 600W-1200W electrical appliances. Please take note of the following when using X-Boost:

1. The X-Boost mode is enabled by default. You can use the EcoFlow App to turn this function on/off.
2. The X-Boost mode is not available in the following situations: the charging state and X-Boost mode off state.
3. When using appliances with a rated power of 600W-1200W, please connect only one appliance. When connecting more than one electrical appliance, the change of voltage may affect the usage of other electrical devices.*

* You may use electrical appliance with heating elements and a rated power between 600W-1200W, such as hair dryers and electric kettles. But the X-Boost mode is not applicable for all electrical devices. Some devices with a rated power of 600W-1200W that have strict voltage requirements are still not compatible. Please conduct a full test to confirm before usage. It is not recommended to use the RIVER Max to charge heavy-duty devices, such as air conditioners, coffee machines, clothes dryer, electric camp stoves, full size refrigerators, microwaves, mowers, ovens, washing machines etc.

Technical Specifications

* Please Note: The following information has been obtained under supervised test conditions.

How to Recharge RIVER Max

RIVER Max has an AC charging port and an XT60 charging port located on the side. RIVER Max can be charged with a 12V car charger, solar panels, or with AC power.
Example 1:

Example 2:

Can RIVER Max Power Devices and Charge at the Same Time?
Yes, RIVER Max can power devices at the same time as charging.

RIVER Max FAQ

How to Clean RIVER Max?
RIVER Max is a versatile, durable power station that can be used in many types of applications. You can clean RIVER Max using a dry, non-abrasive cloth. Use detergent that is used for cleaning mobile phones and computer screens if you need to clean RIVER Max more thoroughly. DO NOT expose RIVER Max to excessive amounts of liquid, as doing so can damage the product or result in injury.

How to Store RIVER Max?
Store RIVER Max in a dry and cool environment, away from any abrasive objects. DO NOT store or place RIVER Max near water. Please turn off the RIVER Max and store it within its recommended use and storage temperature range. If you need to store the RIVER Max for a long time, please discharge the RIVER Max to 30%, then charge it to 85% every 3 months.

How to Use RIVER Max Safely?
Please use RIVER Max in its recommended operating temperature range. Using RIVER Max out of the optimal operating temperature range may cause the power station to exceed safe and effective working limits. RIVER Max is not waterproof. DO NOT immerse RIVER Max in water. Doing so will void the warranty.
If RIVER Max is used to power electrical devices with heating elements for over 30 minutes, such as a hairdryer, the power station may enter a high-temperature protection mode. Please wait for about 1 hour before charging the River Max, or using it to power devices again.

How to Upgrade RIVER Max Firmware?
The firmware can be upgraded using the EcoFlow App. Turn on the RIVER Max before firmware upgrade. It is recommended that the RIVER Max is connected to an AC power source or has about 50% battery level when upgrading. Please do not use RIVER Max to recharge your appliances and devices during firmware upgrade. For more details, please refer to "How to upgrade firmware" FAQ in the EcoFlow App.

Can I replace the RIVER Extra Battery with a RIVER Plus Extra Battery?
No. RIVER is not compatible with RIVER Plus Extra Battery, which is designed to be used with RIVER Plus only. RIVER Plus is not compatible with RIVER Extra Battery, which is designed to be used with RIVER only.

What's in the Box

EcoFlow™ is a trademark of Shenzhen EcoFlow Technology Limited (abbreviated as "EcoFlow") and its affiliated companies.

1. Keep EcoFlow™ RIVER Max ("RIVER Max") and the accessories dry. DO NOT expose the product and accessories to high heat.
2. Never disassemble, puncture, shock, damage, or incinerate the product.
3. Recycle and dispose of RIVER Max in accordance with local laws and regulations.
4. Pay attention to safety when handling the RIVER Max.
5. Children or people with disabilities should use the product under adult supervision.

Contact us:
www.ecoflow.com