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34-TROUBLESHOOTING
ATTENTION!
All repairs must only be carried out by a specialised technician, with the product switched off and the plug
disconnected.
ANOMALY
The pellets are not fed into the
combustion chamber.
The fire goes out or the boiler stops
automatically.
58
POSSIBLE CAUSES
The pellet hopper is empty.
Sawdust has blocked the feed screw.
Faulty gear motor.
Faulty circuit board.
The pellet hopper is empty.
The pellets are not fed.
The pellet temperature safety probe has
been triggered.
Timer active.
The door is not closed properly or the
gaskets are worn.
Unsuitable pellets.
Low pellet supply.
The combustion chamber is dirty.
Clogged outlet.
Faulty smoke extraction motor.
SOLUTIONS
Fill the hopper with pellets.
Empty the hopper and remove the sawdust
from the feed screw by hand.
Replace the gear motor.
Replace the circuit board.
Fill the hopper with pellets.
See the previous anomaly.
Let the product cool down, restore
the thermostat until the lockout is off
and switch the appliance back on. If
the problem persists contact Technical
Assistance.
Check if the timer setting is active.
Close the door and replace the gaskets
with original ones.
Change the type of pellets with those
recommended by the manufacturer.
Check the flow of fuel following the
instructions in the manual.
Clean the combustion chamber, following
the instructions in the manual.
Clean the smoke duct.
Check the motor and replace it, if
necessary.
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