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STATUS /
MESSAGE
CODE
Error
Paper jam!
391
Open & check the
flashing cover
392
393
Error
Paper jam!
380
Open & check the
flashing cover
Error
Paper jam!
381
Open & check the
flashing cover
382
383
385
389
Error
Paper jam!
370
Open & check the
flashing cover
371
373
Error
Paper jam!
372
Open & check the
flashing cover
Error
Install Duplex Unit
360
Error
Please install New %COLOR% Image Drum
350
351
352
353
Error
Please install New %COLOR% Image Drum
560
561
562
563
MEANING / ACTION
Open the front cover, remove the paper and
close the cover.
Error 391: Tray 1
Error 392: Tray 2
Error 393: Tray 3
See "Clearing paper jams"
If the code still appears, contact your dealer.
Open the front cover, remove the paper and
close the cover.
See "Clearing paper jams"
If the code still appears, contact your dealer.
Open the top cover, remove the paper and
close the cover.
Error 381: Transport
Error 382: Exit
Error 383: Duplex entry
Error 385: Around fuser unit
Error 389: Printing page lost
See "Clearing paper jams"
If the code still appears, contact your dealer.
Open the duplex cover, remove the paper
and close the cover.
Error 370: Duplex reversal
Error 371: Duplex input
Error 373: Multi-feed into duplex (duplex
remain jam)
See "Clearing paper jams"
If the code still appears, contact your dealer.
Misfeed from duplex. Open the front cover,
remove the paper and close the cover.
See "Clearing paper jams"
If the code still appears, contact your dealer.
Duplex unit is open (removed). When this
error is detected, printing stops.
The image drum has reached the end of its
life (alarm).
Error 350: Y
Error 351: M
Error 352: C
Error 353: K
Warning status takes effect at cover open/
close.
The toner empty error occurs after the image
drum has reached the end of its life.
Error 560: Y
Error 561: M
Error 562: C
Error 563: K
Message is displayed until the image drum is
replaced.
Troubleshooting > 168
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