Customer Service - Kensence KX-HDMI88 User Manual

12. Customer Service

The return of a product to our Customer Service implies the full agreement of the terms
and conditions hereinafter. There terms and conditions may be changed without prior
notice.
1) Warranty
The limited warranty period of the product is fixed 3 (three) years.
2) Scope
These terms and conditions of Customer Service apply to the customer service
provided for the products or any other items sold by authorized distributor only.
3) Warranty Exclusions:
Warranty expiration.

Factory applied serial number has been altered or removed from the product.

Damage, deterioration or malfunction caused by:

 Normal wear and tear.
 Use of supplies or parts not meeting our specifications.
 No certificate or invoice as the proof of warranty.
 The product model showed on the warranty card does not match with the
model of the product for repairing or had been altered.
 Damage caused by force majeure.
 Servicing not authorized by distributor.
 Any other causes which does not relate to a product defect.
Shipping fees, installation or labor charges for installation or setup of the product.

4) Documentation:
Customer Service will accept defective product(s) in the scope of warranty coverage
at the sole condition that the defeat has been clearly defined, and upon reception of
the documents or copy of invoice, indicating the date of purchase, the type of
product, the serial number, and the name of distributor.
Remarks: For further assistance or solutions, please contact your local distributor.
4K 8x8 HDMI2.0 Matrix Switcher
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