After-Sales Service - Kensence FMX Series Operation Manual

11.After-sales service

(1) If appears abnormal situation when using the product, in warranty period and in
normal use, due to failure caused by the quality of the product itself and not being
overhaul, the company will be responsible for giving free maintenance.
(2) We provide a three-year warranty service, warranty start date: product ex factory
date;if the above date not proved, will according to production date in the SN Company
Code .
(3) Any of the following circumstances, not implementation of the warranty service, a
reasonable charge of maintenance accessories:
The damage caused by use, storage and maintenance of consumer;
Appearance and component man-made damage;
The damage caused to the configuration or modification of the product without the
authorization of our company;
The damage caused by the force majeure.
(4)Any of the following circumstances, the company has the right to refuse to provide
maintenance services or service charges;
No warranty certificate and valid invoice, the product has no SN code;
The fragile label damage (except the company authorized ), product label content altered
or obscured and illegible;
The damage caused by the installation and maintenance of the company is not authorized
by the company;
No sales voucher or certificate is not accord with product model;
Not belong to our company.
(5)You can directly contact our service department by letter or call, please inform the
following contents:
The type and name of the product you use;
Failure phenomenon (as detailed as possible);
The before and later process of failure.