Troubleshoot Guide - NuWave Brio 14Q Owner's Manual

CLEANING & MAINTENANCE
The Door on the 14QT Brio is removable for easier, more
thorough cleaning (hand-wash only).
To remove Door:
1. Make sure unit has completely cooled. Open Door
down partially.
2. Holding the Door handle securely, lift up the Door out of the
slots on both sides.
3. After cleaning, place back into slots. Open and close Door to
ensure it is securely in place before use. Avoid getting water
inside the window.
Notes: To clean the inside of the window, remove the screws
located on the inside of the door using a Phillips screwdriver. Dry
thoroughly before replacing.
In case of other problems, immediately unplug and
contact Customer Service Department.
1-877-689-2838 • help@nuwavenow.com
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cleaning & maintenance
WARNING

TROUBLESHOOT GUIDE

The Brio is not turning on or working.
1. The Brio is not plugged in.
2. Did not press "ON/OFF" button.
3. Insert the plug into an appropriate grounded power socket.
Press "ON/OFF" button after settings are selected.
The ingredients fried in the Brio are not completely cooked.
1. Too many ingredients were used.
2. The cooking temperature is too low.
3. The cooking time is too short.
4. Remove some ingredients from the Tray or Racks; smaller
batches air-fry more evenly. Cook at a higher temperature. Set
the Brio to air-fry for a longer time.
Fried snacks are not crispy when they come out of the Brio.
Use snacks designed to be baked in a traditional oven, or lightly
brush some olive oil onto the snacks beforehand for a crispier result.
White smoke is coming out of the product.
1. You are frying greasy foods. The Trays or Racks contain
greasy residue from previous uses.
2. When preparing greasy ingredients in the air fryer, large
amounts of oil can smoke and infiltrate the Brio. Oil can produce
white smoke and the Tray or Racks might become hotter than
usual. This will not affect the final cooking result. White smoke
is caused by grease heating up in the Tray or Racks. Make sure
you clean Tray and Racks properly after use.
French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-frying them.
2. You did not use the right potato type or they were not fresh.
3. Soak potato sticks in a bowl of water for at least 30 minutes,
remove them, and dry with paper towels. Use fresh potatoes
and make sure they stay firm during air-frying.
French fries are not crispy when they come out of the Brio.
1. The crispiness of the fries depends on the amount of oil and
water in the fries.
2. Make sure you dry the potato sticks properly before adding
oil. Cut the potato sticks smaller and dry them for a crispier
result. Add slightly more oil on potatoes before placing in
Brio for a crispier result.
If the unit needs to be replaced or returned to the manufacturer,
contact Customer Service Department at: 1-877-689-2838 or
help@nuwavenow.com.
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