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VTech CS6429 User Manual

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User's manual
w w w.v t e c h p h o n e s . c o m
Models:
CS6428-2/CS6429/
CS6429-15/CS6429-16/
CS6429-17/CS6429-2/
BC
CS6429-3/CS6429-4/
CS6429-5

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  • Page 1 User’s manual w w w.v t e c h p h o n e s . c o m Models: CS6428-2/CS6429/ CS6429-15/CS6429-16/ CS6429-17/CS6429-2/ CS6429-3/CS6429-4/ CS6429-5...
  • Page 2 Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 61 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product.

  • Page 3: Table Of Contents

    Table of contents Getting started ........1 Review and dial a redial entry ..20 Store a number from the redial Parts checklist ......... 1 list to the directory ...... 20 Telephone base and charger Delete a redial entry ...... 20 installation ........
  • Page 4 Table of contents Delete from the call log ....36 Appendix ........49 Call log display screen messages . 36 Handset display screen messages ........49 Answering system settings ..37 Handset and telephone base Answering system setup ....37 indicators ........51 Answer on/off .........

  • Page 5: Getting Started

    Battery compartment cover Battery Telephone Telephone base line cord power adapter (1 for CS6429/CS6429-16) (1 for CS6429/CS6429-16) (2 for CS6428-2/CS6429-2) (2 for CS6428-2/CS6429-2) (3 for CS6429-3) (3 for CS6429-3) (4 for CS6429-4)

  • Page 6: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger(s) as shown below. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 7: Battery Installation

    Getting started Battery installation Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place.
  • Page 8 Getting started Battery installation (continued) Charge the handset by placing it in the telephone base or charger. The CHARGE light is on when the handset is charging. CHARGE light remains on when charging. IMPORTANT: Check for a dial tone by pressing .

  • Page 9: Battery Charging

    Getting started Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). • For best performance, keep the handset in the telephone base or charger when not in use. • The battery is fully charged after 10 hours of continuous charging. •...

  • Page 10: Installation Options

    Getting started Installation options The telephone comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 11 Getting started Installation options (continued) Wall mount to tabletop installation If the telephone line cord and power adapter cord are bundled, untie them first. Slide the black wall mount bracket up and remove it from the wall mount plate. Unplug the end of the telephone line cord (or DSL filter) from the telephone wall jack.

  • Page 12: Rewiring Of Telephone Line For Cable/Voip Service Users

    Getting started Rewiring of telephone line for cable/VoIP service users If you have changed to cable/VoIP service through a modem/router/terminal adapter to establish telephone connection, the existing telephone jacks in your home may no longer work. Your cable/VoIP service provider uses a seperate cable connecting from the main line to the modem installed in your home.

  • Page 13: Telephone Base Layout

    Getting started Telephone base layout Message window X/DELETE Shows the number of messages and Press to delete the message currently other answering system information playing (page 44). (page 47). When the telephone is not in use, press twice to delete all previously reviewed /SKIP messages (page 45).

  • Page 14: Handset Layout

    Getting started Handset layout CHARGE light On when the handset is charging in the telephone base or charger (page 4). /VOLUME Press to enter the directory when the telephone is not in use (page 29). Press to scroll up while in a menu, or in the directory, call log or redial list.
  • Page 15 Getting started Handset layout MENU/SELECT Press to show the menu. While in a menu, press to select an item, or save an entry or setting. CID /VOLUME Press to review the call log when the telephone is not in use (page 34). Press to scroll down while in a menu, or in the directory, call log or redial list.

  • Page 16: Telephone Settings

    Telephone settings Using the menu In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change and edit the settings for LCD language, voicemail indicators, key tone, date and time, home area code and dial mode. Go to Answering system settings starting on page 37 for instructions on how to modify the answering system settings with a system handset shown in the table below.

  • Page 17: Ringer Volume (Handset)

    Telephone settings Ringer volume (handset) You can adjust the ringer volume or turn the ringer off. >RINGERS SETTINGS Press MENU/ when the handset is not in use. SELECT to select >RINGERS, then press Press /SELECT. MENU to select >RINGER VOLUME, then press Press >RINGER VOLUME RINGER TONE...

  • Page 18: Lcd Language

    Telephone settings LCD language You can select a language (English, French or Spanish) to be >LCD LANGUAGE used in all screen displays. CLR VOICEMAIL Press MENU/ when the handset is not in use. SELECT to select >SETTINGS, then press /SELECT. Press MENU to select >LCD LANGUAGE, then press...

  • Page 19: Clear Voicemail Indicators

    Telephone settings Clear voicemail indicators If you subscribe to voicemail service offered by your telephone service provider, NEW VOICEMAIL and appear on the handset when you have new voicemail messages. Contact your telephone service provider for more information about using your voicemail service. After you have listened to all new voicemail messages, the indicators on the handset turn off automatically.

  • Page 20: Set Date And Time

    Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information.

  • Page 21: Home Area Code

    Telephone settings Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log.

  • Page 22: Telephone Operation

    Telephone operation Make a call Press , then wait for a dial tone. FLASH -OR- Press to use the speakerphone, then wait for a dial tone. Use the dialing keys to enter the telephone number. Predial a call Use the dialing keys to enter the telephone number (up to 30 digits). /PAUSE to insert a dialing pause (a P appears).

  • Page 23: Mute

    Telephone operation Mute The mute function allows you to hear the other party but the other party cannot hear you. During a call, press MUTE/ on the handset. The DELETE handset displays MUTED for a few seconds and MUTE appears until the mute function is turned off. Press MUTE/ again to resume the conversation.

  • Page 24: Redial List

    Telephone operation Redial list Each handset stores the last 10 telephone numbers dialed. When there are already 10 redial entries, the oldest entry is deleted to make room for the new entry. Entries are shown in reverse chronological order. Review and dial a redial entry Press REDIAL/ when the handset is not in use.

  • Page 25: Chain Dialing

    Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list.

  • Page 26: Join A Call In Progress

    Telephone operation Join a call in progress You can use up to four system handsets at a time on an outside call. You can buy additional expansion handsets (CS6409) for this telephone base. You can register up to five handsets to the telephone base. To join a call: •...

  • Page 27: Intercom

    Telephone operation Intercom Use the intercom feature for conversations between two handsets. Press INT on your handset when not in use. • If you have two handsets, your handset shows CALLING CALLING OTHER HANDSET. OTHER HANDSET • If you have three or more handsets, your handset shows INTERCOM TO: Use the dialing keys to select a destination handset.

  • Page 28: Answer An Incoming Call During An Intercom Call

    Telephone operation Answer an incoming call during an intercom call When you receive an outside call during an intercom call, there is an alert tone. • To answer the incoming outside call, press The intercom call FLASH. ends automatically. • To end the intercom call without answering the outside call, press OFF/ .
  • Page 29 Telephone operation Call transfer using intercom (continued) From this intercom call, you have the following options: • You can let the destination handset join you on the outside call in a three-way conversation. Press and hold INT on the originating handset. You can transfer the call.

  • Page 30: Directory

    Directory About the directory The directory stores up to 50 entries with up to 30 digits for DIRECTORY EMPTY each phone number and 15 characters for each name. • Directory entries are shared by all system handsets. Any modifications made on one handset apply to all system handsets.

  • Page 31: Create A New Directory Entry

    Directory Create a new directory entry Press MENU/ when the handset is not in use. SELECT >DIRECTORY to select >DIRECTORY and then press Press CALL LOG /SELECT. MENU to select >ADD CONTACT, then press Press /SELECT. The screen displays ENTER NUMBER. MENU >ADD CONTACT Use the dialing keys to enter a number (up to 30 digits).
  • Page 32 Directory Create a new directory entry (continued) -OR- Enter the number when the handset is not in use. EDIT NUMBER /SELECT and the screen displays Press 800-595-9511_ MENU EDIT NUMBER. Use the dialing keys to edit the number. /DELETE to erase a digit. •...

  • Page 33: Review The Directory

    Directory Review the directory Mike Smith Entries are sorted alphabetically. 800-595-9511 Press when the handset is not in use. -OR- Press MENU/ when the handset is not in use. SELECT to scroll to >DIRECTORY, then press /SELECT twice. Press MENU Press to browse.

  • Page 34: Speed Dial

    Directory Speed dial You can copy up to 10 directory entries into the speed dial locations so that you can dial these numbers using fewer keys than usual. The speed dial memory locations are stored in the telephone base and are shared by all handsets.

  • Page 35: Dial A Speed Dial Number

    Directory Dial a speed dial number Press and hold a dialing key (0 through 9) to display the desired speed dial when the handset is not in use. Press to dial the displayed telephone number. When the speed FLASH dial location is empty, the screen shows the speed dial list. See Store a speed dial entry on page 30 to add a new entry.

  • Page 36: Caller Id

    Caller ID About caller ID This product supports caller ID service offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 37: Call Log

    Caller ID Call log If you subscribe to caller ID service, information about each caller will appear after the first or second ring. If you answer a call before the caller information appear on the screen, it will not be saved in the call log. •...

  • Page 38: Missed Call Indicator

    Caller ID Missed call indicator When there are calls that have not been reviewed, the idle handset shows XX MISSED CALLS. Each time you review a call log entry marked NEW, the number of missed calls decrease by one. When you have reviewed all the missed calls, the missed calls indicator no longer shows.

  • Page 39: View Dialing Options

    Caller ID View dialing options Although the call log entries received have 10 digits (the area code plus the seven-digit number), in some areas, you may dial only the seven digits, or 1 plus the seven digits, or 1 plus the area code plus the seven digits. You may change the number of digits that you dial from or store in the directory.

  • Page 40: Delete From The Call Log

    Caller ID Delete from the call log To delete one entry: When in the call log, press to browse. /DELETE to delete the selected entry. The screen displays Press MUTE DELETING... and then you hear a confirmation tone. To delete all entries: Press MENU/ when the handset is not in use.

  • Page 41: Answering System Settings

    Answering system settings Answering system setup Use the answering system menu of a system handset to turn on or off the answering system or message alert tone, set up the announcement message, activate the call screening, or change the number of rings, remote access code and message recording time.

  • Page 42: Record A New Announcement

    Answering system settings Record a new announcement Press MENU/ when the handset is not in use. SELECT to scroll to >ANSWERING SYS, then press /SELECT. Press MENU /SELECT to choose >ANNOUNCEMENT. The system announces, Press MENU “To play, press 2. To record, press 7.” Press 7.

  • Page 43: Call Screening

    Answering system settings Call screening You can listen at the telephone base to a caller leaving a message. If you want to turn off the call screening feature, use a system handset to turn this feature off. Press MENU/ when the handset is not in use. SELECT to select >ANSWERING SYS, then press /SELECT.

  • Page 44: Message Alert Tone

    Answering system settings Message alert tone When the message alert tone is turned on and you have new message(s), the telephone base beeps every 10 seconds. Unless you change it, the message alert tone is set to off. Press MENU/ when the handset is not in use.

  • Page 45: Answering System Operation

    Answering system operation Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.

  • Page 46: Voice Prompts

    Answering system operation Voice prompts The system provides voice prompts to guide you through recording announcement and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to three minutes see page 40 to change the length.

  • Page 47: Call Screening At The Handset

    Answering system operation Call screening at the handset If the answering system is on, the announcement and the incoming message broadcast at the telephone base when a call is answered by the answering system. At the same time, the handset shows TO SCREEN CALL, PRESS [SELECT]. /SELECT to screen the call on your handset.
  • Page 48 Answering system operation Message playback (continued) To play messages with the telephone base: /PLAY/ Press when the telephone is not in use. STOP Options during playback: /VOL or /VOL to adjust the speaker volume. • Press /SKIP to skip to the next message. •...

  • Page 49: Delete All Old Messages

    Answering system operation Delete all old messages To delete all old messages with the telephone base: Press X/DELETE on the telephone base. The system announces, “To delete all old messages, press DELETE again.” Press X/DELETE within three seconds. The system announces, “All old messages deleted.”...

  • Page 50: Record, Play Or Delete Memos

    Answering system operation Record, play or delete memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. Press MENU/ when the handset is not in use.

  • Page 51: Message Window Displays

    Answering system operation Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. Window display Description No messages. The total number of old messages recorded. 1-99 The current message number during old message playback.

  • Page 52: Remote Access

    Answering system operation Remote access A two-digit security code is required to access the answering system remotely from any touch-tone telephone. The preset code is 19; see Remote access code on page 39 to change it. To remotely access the answering system: Dial your telephone number from any touch-tone telephone.

  • Page 53: Appendix

    Appendix Handset display screen messages There are no call log entries. CALL LOG EMPTY You are calling another handset. CALLING HANDSET X (for models with three or more handsets) CALLING OTHER HANDSET (for models with two handsets) You have transferred an outside call to another CALL TRANSFERRED cordless handset.
  • Page 54 Appendix Handset display screen messages The telephone number you have entered is already stored NUMBER ALREADY SAVED in the directory. There are new voicemail messages from your telephone NEW VOICEMAIL service provider. You place the handset in the telephone base or charger NO BATTERY without installing a battery in that handset.

  • Page 55: Handset And Telephone Base Indicators

    Appendix Handset and telephone base indicators Handset lights On when the handset speakerphone is in use. CHARGE On when the handset is charging in the telephone base or charger. Telephone base lights IN USE On when the telephone line is in use. On when the answering system is answering a call.

  • Page 56: Expand Your Telephone System

    Appendix Expand your telephone system You can add new handsets (CS6409, purchased separately) to your telephone base. Your telephone base supports a maximum of 5 handsets. For more details, refer to the user’s manual that comes with your CS6409 new handset.

  • Page 57: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website www.vtechphones.com, or call 1(800) 595-9511. In Canada, go to www.vtechcanada.com, or call 1 (800) 267-7377. My telephone does not work at all. •...
  • Page 58 Appendix Troubleshooting The display shows 1.PRESS FIND HS ON BASE 4 SEC and 2.THEN PRESS # ON HANDSET alternately. The handset does not work at all. • The handset is deregistered from the telephone base. To register it back: 1. Press and hold /FIND HANDSET on the telephone base for about four seconds until the red IN USE light on the telephone base turns on.
  • Page 59 Appendix Troubleshooting The CHARGE light is off. • Clean the charging contacts on the handset and telephone base each month with a pencil eraser or a dry non-abrasive fabric. • Make sure the power adapter and telephone line cord are plugged in correctly and securely (page 2).
  • Page 60 Appendix Troubleshooting • Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices. There is interference during a telephone conversation. My calls fade out when I am using the cordless handset.
  • Page 61 Appendix Troubleshooting I hear noise on the cordless handset and the keys do not work. • Make sure the telephone line cord is plugged in securely. My caller ID features are not working properly. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.
  • Page 62 Appendix Troubleshooting OUT OF RANGE OR NO PWR AT BASE shows in the handset screen. • The handset may be out of range. Move it closer to the telephone base. • Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.
  • Page 63 Appendix Troubleshooting • If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (see Answering system new message indication on page 42). To get help with your voicemail settings, contact your telephone service provider.
  • Page 64 Appendix Troubleshooting The answering system does not respond to remote commands. • Make sure to enter your remote access code correctly (see Remote access code on page 39). • Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones.

  • Page 65: Important Safety Instructions

    Appendix Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: Read and understand all instructions. Follow all warnings and instructions marked on the product. Unplug this product from the wall outlet before cleaning.
  • Page 66 Appendix Important safety instructions 17. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

  • Page 67: Operating Range

    Appendix Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance - which can vary with the locations of the telephone base and handset, the weather, and the layout of your home or office.

  • Page 68: The Rbrc ® Seal

    VTech product service centers. Please call ® 1 (800) 8 BATTERY for information on Ni-MH battery recycling and disposal bans/restrictions in your area. VTech’s involvement in this program is part of its commitment to protecting our environment and conserving natural resources. ® ®...

  • Page 69: Fcc, Acta And Ic Regulations

    Appendix FCC, ACTA and IC regulations FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
  • Page 70 Appendix FCC, ACTA and IC regulations In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your local telephone company. This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to your telephone line, ensure the connection of this equipment does not disable your alarm equipment.

  • Page 71: California Energy Commission Battery Charging Testing Instructions

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

  • Page 72: For C-Ul Compliance Only

    Ne surchargez pas les prises de courant et les rallonges. Débranchez cet appareil de la prise de courant et communiquez avec le département de service à la clientèle de VTech dans les cas suivants: • Lorsque le cordon d’alimentation est endommagé ou écorché.
  • Page 73 Appendix For C-UL compliance only 14. Évitez d’utiliser un téléphone (autre qu’un sans fil) pendant un orage. Les éclairs peuvent être à l’origine d’une électrocution. 15. N’utilisez pas le téléphone pour rapporter une fuite de gaz à proximité de la fuite. En certaines circonstances, une flammèche pourrait être provoquée lorsque l’adaptateur est branché...
  • Page 74 Appendix For C-UL compliance only À propos des téléphones sans fil • Confidentialité : Les mêmes caractéristiques qui constituent des avantages pour les téléphones sans fil affichent également des restrictions. Les appels téléphoniques sont transmis entre le combiné sans fil et le socle par le biais d’ondes radio ;...

  • Page 75: Limited Warranty

    What does this limited warranty cover? The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions.
  • Page 76 Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity.

  • Page 77: Technical Specifications

    Appendix Technical specifications Transmit frequency Handset: 1921.536-1928.448 MH Telephone base: 1921.536-1928.448 MH Channels Nominal effective Maximum power allowed by FCC and IC. Actual operating range range may vary according to environment conditions at the time of use. Power requirements Handset: 2.4V Ni-MH battery Telephone base: DC 6V@ 400mA Charger: DC 6V@ 400mA Memory...

  • Page 78: Index

    Index About cordless telephones 64 Handset layout 10–11 Alphabetical search 29 Home area code 17 Answer a call 18 Answering system setup 37 Answer on/off 37 Important safety instructions 61, 62 Installation 2, 3–4 Intercom 23–25 Battery 3–4 Battery charging 5 Join a call 22 Call log 33 Key tone 15...
  • Page 79 Index Record a new announcement 38 Remote access 48 Remote access code 39 Review directory entries 29 Review the call log 34 Ringer 12 Ringer volume (handset) 13 Ringer volume (telephone base) 12 Safety instructions 61, 62 Speakerphone 18 Store a speed dial entry 30 Technical specifications 73 Telephone base installation 2 Telephone base layout 9...
  • Page 80 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifications are subject to change without notice. © 2014-2019 VTech Communications, Inc. All right reserved. 07/19. CS6429-X_WEBCIB_V10.0...

This manual is also suitable for:

Cs6428-2Cs6429-17Cs6429-2Cs6429-3Cs6429-4Cs6429-5

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