VTech CS6429 User Manual page 63

Appendix
Troubleshooting
• If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (see Answering system new
message indication on page 42). To get help with your voicemail settings, contact your
telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.
The answering system does not record messages.
• Make sure the answering system is on (see Answer on/off on page 37).
• Make sure the memory of the answering system is not full. When the answering machine
memory is full, it does not record new messages until some old messages are deleted.
• If you subscribe to voicemail service, change the number of ring so that your answering
system answers before your voicemail answers (see Answering system new message
indication on page 42). To determine how many rings activate your voicemail, contact
your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with answering systems.
The messages on the answering system are very difficult to hear.
• Press /
VOL
speaker volume.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system may stop recording and
disconnect the call.
on the telephone base or on the handset to increase the
/VOLUME
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