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Problem solving guide
Customer Service Department
In the event of a malfunction, contact the Miele Customer Service Department.
When contacting the Customer Service Department, please quote the model, serial num-
ber (SN) and material number (mat. no.) of your machine. This information can be found on
the data plate. The data plate is visible in the door ring when the drum door is open, or on
the back of the machine at the top:
Symbol icon
Please also pass on the fault message appearing in the machine display to the Customer
Service Department.
Use only original Miele spare parts. The Miele Customer Service Department will also re-
quire the model, serial number (SN) and material number (mat. no.) when ordering.
Problem solving guide
The majority of faults and problems that arise during day-to-day use can be remedied
without external assistance. You can save time and money in many cases, as you do not
need to call the Miele Customer Service Department.
The following tables are designed to help you to find the cause of a malfunction or a fault
and to resolve it. You should, however, note the following:
Repair work to electrical appliances should only be carried out by an authorised
technician. Repairs by unqualified persons can cause considerable danger to users.
The wash programme does not start
Problem
The display remains dark,
and the Start/Stop sensor
control does not light up
or flash.
The following appears in
F -Door lock
the display:
fault. You can continue by
pressing the "Start/Stop"
button
40
Cause and remedy
There is no power to the washing machine.
Check whether the washing machine is switched on.
Check whether the washing machine is connected to the
power supply.
Check whether the fuse has tripped.
The washing machine has switched off automatically to
save energy.
Switch the washing machine back on with the button.
The door is not locked properly. The door lock could not
engage.
Close the door again.
Start the programme again.
If the fault message appears again, contact the Cus-
tomer Service Department.
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