Supermicro SuperServer SYS-221P-C9R User Manual page 7

Chapter 7 Troubleshooting and Support
7.1 Information Resources ......................................................................................................102
Website ...........................................................................................................................102
Direct Links for the SYS-221P-C9R/221P-C9RT System ...........................................102
Direct Links for General Support and Information .....................................................102
7.2 BMC Interface ...................................................................................................................103
7.3 Troubleshooting Procedures ...........................................................................................104
No Power ........................................................................................................................104
No Video .........................................................................................................................105
System Boot Failure .......................................................................................................105
Memory Errors ................................................................................................................105
Losing the System Setup Configuration .........................................................................105
When the System Becomes Unstable ............................................................................105
7.4 BIOS Error Beep (POST) Codes .....................................................................................107
Additional BIOS POST Codes ........................................................................................107
7.5 Crash Dump Using the BMC Dashboard ..........................................................................108
7.6 UEFI BIOS Recovery .......................................................................................................108
7.7 CMOS Clear .....................................................................................................................109
7.8 BMC Reset .......................................................................................................................109
7.9 Where to Get Replacement Components ........................................................................110
7.10 Reporting an Issue ..........................................................................................................110
Technical Support Procedures ........................................................................................110
Returning Merchandise for Service .................................................................................110
Vendor Support Filing System ........................................................................................ 111
7.11 Feedback ......................................................................................................................... 111
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
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Preface