Troubleshooting Table - Toshiba 19DV713B Owner's Manual

Troubleshooting table

Refer to the following checklist to troubleshoot simple problems that may occur during TV operation. If the problem still exists
after you try out the possible solutions, consult your local dealer or service outlet for assistance. Check that all connections are
properly made when using the TV with another equipment.
Symptom
TV
TV/DVD does not operate.
TV broadcast reception
No picture, no sound.
No reception.
The TV switches off with
missing antenna input signal.
The Channel menu cannot be
accessed in the Main Menu
screen.
Wrong Colours.
There is sound but no picture
when viewing a DVB (digital)
channel.
Blocky image or image stops
intermittently.
Some digital channels cannot
be viewed.
"Database empty" message
appears on the screen.
TV shuts off.
Display is not shown in your
preferred language.
Disc playback
The playback picture has
occasional distortion.
Playback does not start.
X
appears on the screen.
No picture.
No sound.
Picture is distorted during fast
reverse/forward playback.
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Possible solution
• Make sure the power cord is plugged in, and then press POWER.
• Try another AC outlet.
• Unplug the power cord and then plug it back in.
• The remote control batteries may be dead. Replace the batteries or try the
control panel buttons.
• Switch on the TV.
• Check that the mains power outlet is properly connected.
• Select appropriate input mode.
• Unplug the TV for one minute, and then plug it back in.
• Have you tuned in the TV stations?
• Connect the antenna.
• Make sure the TV is ON and not in standby mode.
• 15 minutes after the antenna signal have disappeared, the TV will change to
standby mode. This is normal.
• The TV is not set to ATV/DTV mode.
• Colour and Brightness errors can occur when the viewing angle/ambient air
temperature (see technical specifications) are exceeded.
• Some channels offer audio content only.
• Check all antenna connections.
• Move the antenna away from areas of possible interference.
• Try using an antenna booster.
• Contact the service provider to subscribe.
• Check all antenna connections and try auto tuning again.
• The sleep timer has been activated.
• There is power interruption.
• Set your preferred language.
• The disc is dirty. Eject the disc and clean it.
• Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
• No disc is inserted. Insert a disc.
• An unplayable disc is inserted. Insert a playable disc (Check the disc type and
colour system).
• Place the disc in the disc slot with the label side facing forward.
• The disc is dirty. Clean the disc.
• Cancel the parental lock function or change the parental lock level.
• The function is not applicable to the disc or to the current mode.
• The TV is not in DVD mode.
• The TV is in a special playback mode.
• If you are using an amplifier, check the optical digital audio out connection.
• If an external speaker is connected, check its volume control.
• The picture will be distorted occasionally. This is normal.
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