Troubleshooting Table - Toshiba 19DV555DB Owner's Manual

Troubleshooting table

Please check the following list before requesting service.
Symptom
TV
No picture, no sound
No reception
The TV switches off with
missing antenna input signal
In menu, the TUNING
option cannot be selected.
Wrong Colours
While viewing a DVB (digital)
channel, there is sound but no
picture.
Blocky image or image stops
intermittently.
Some digital channels cannot
be viewed.
"Database empty" message
appears on the screen.
DVD
The playback picture has
occasional distortion.
The unit does not start
playback.
appears on the screen.
• The LCD panel is a very high technology product, giving you fine picture details. Occasionally, a few nonactive pixels
may appear on the screen as a fixed point of blue, green or red. Please note that this does not affect the performance
of your product.
* This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual
property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended
for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or
disassembly is prohibited.
* Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby
Laboratories.
* is a trademark of DVD Format/Logo Licensing Corporation.
* Manufactured under license under U.S. Patent #: 5,451,942 & other U.S. and worldwide patents issued & pending.
DTS and DTS Digital Out are registered trademarks and the DTS logos and Symbol are trademarks of DTS, Inc.
© 1996-2007 DTS, Inc. All Rights Reserved.
* Unauthorized recording of copyrighted television programs, films, video cassettes and other materials may infringe
the rights of copyright owners and be contrary to copyright laws.
* DivX, DivX Certified, and associated logos are trademarks of DivX, Inc. and are used under license.
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Possible solution
Switch on the set.
Check that the mains power outlet is properly connected.
Select appropriate input mode.
Unplug unit for 1 minute, then plug it back in.
Have you tuned in the TV stations?
Connect the antenna.
Make sure the set is ON and not in Standby mode
This is normal.
15 minutes after the antenna signal has disappeared, the set will
change to standby mode.
The unit is set to AV mode. Press 1 on the remote control.
Colour and Brightness errors can occur when the viewing angle /
ambient air temperature (see technical specifications) are exceeded.
Some channel offers audio content only. It is normal.
Check all antenna connections.
Move the antenna away from areas of possible interference.
Try using an antenna booster.
Contact the service provider to subscribe.
Check all antenna connections and try auto tuning again.
The disc is dirty. Eject the disc and clean it.
Some times a small amount of picture distortion may appear. This is
not a malfunction.
No disc is inserted. Insert a disc.
An unplayable disc is inserted. Insert a playable disc (Check the disc
type and colour system).
Place the disc in the disc slot with the label side facing forward.
The disc is dirty. Clean the disc.
Cancel the parental lock function or change the parental lock level.
The function is prohibited with the unit or the disc.
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