Veeder-Root TLS4/8601 Series Troubleshooting Manual
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Veeder-Root TLS4/8601 Series Troubleshooting Manual

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Manual No: 577014-058
Revision: C
TLS4/8601 Series Consoles
Troubleshooting Manual

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Summary of Contents for Veeder-Root TLS4/8601 Series

  • Page 1 • Manual No: 577014-058 Revision: C TLS4/8601 Series Consoles Troubleshooting Manual...
  • Page 2 Customer Service will work with production facility to have the replacement product shipped as soon as possible. If “lost” equipment is delivered at a later date and is not needed, Veeder-Root will allow a Return to Stock without a restocking fee.

  • Page 3: Table Of Contents

    Table of Contents Introduction Contractor Certification Requirements ................1 Related Documents ......................1 Safety Precautions ......................1 Component Identification ..................3 Console Wiring Inputs ....................7 Troubleshooting Boot-Up Errors ........................11 Normal Front Panel LED Boot-Up Sequence ............11 Boot-Up Error 1 ......................12 Boot-Up Error 2 ......................13 Boot-Up Error 3 ......................14 Display Is Dark After Boot-Up Sequence ................15 Touch Screen Is Defective ....................17...
  • Page 4 Table of Contents Figures Figure 1. TLS4/8601 Series Console - Dimensions and Hardware .......3 Figure 2. Component Locations (Front Cover Removed) ........4 Figure 3. Component Locations Underside of Display/CPU Board Ass’y....5 Figure 4. Component Locations USIOM Board ............6 Figure 5.

  • Page 5: Contractor Certification Requirements

    USIOM and CPU component replacement instructions. Contractor Certification Requirements Veeder-Root requires the following minimum training certifications for contractors who will install and set up the equipment discussed in this manual: Service Technician Certification (Previously known as Level 2/3): Contractors holding valid Technician...
  • Page 6 Introduction Safety Precautions STATIC SENSITIVE COMPONENTS READ ALL RELATED MANUALS Wear grounded anti-static wrist strap before Knowledge of all related procedures before you handling the printed circuit boards and mounted begin work is important. Read and understand all components. manuals thoroughly. If you do not understand a procedure, ask someone who does WARNING This product is to be installed and operated in the highly combustible environment of a...

  • Page 7: Component Identification

    SERIAL 2 ETH 3 USB 2 ETH 1 Figure 1. TLS4/8601 Series Console - Dimensions and Hardware LEGEND FOR NUMBERED BOXES IN Figure 1 1. Power conduit knockout (1 top/1 bottom) 7. Communication ports - standard: Serial ports 1 (full handshaking) and 2 2.

  • Page 8: Figure 2. Component Locations (Front Cover Removed)

    Component Identification Safety Precautions P2 RS232 P1 RS232 P2 RS485 P1 RS485 Figure 2. Component Locations (Front Cover Removed) LEGEND FOR NUMBERED BOXES IN Figure 2 10.Optional Graphical User Interface (GUI) display (on non-display 1. AC or DC input power connector (as ordered) consoles), the GUI display is replaced with the Alarm Reset 2.

  • Page 9: Figure 3. Component Locations Underside Of Display/Cpu Board Ass'y

    Component Identification Safety Precautions Tech ECHELON Figure 3. Component Locations Underside of Display/CPU Board Ass’y. LEGEND FOR NUMBERED BOXES IN Figure 3 1. J36 Mode Jumper (shown in Operating Mode Position) 5. 20-pin CPU-to-USIOM board cable 2. SD Card 6. Optional CDIM module or IFSF module (IFSF module shown) 3.

  • Page 10: Figure 4. Component Locations Usiom Board

    Component Identification Safety Precautions MAX. AC INPUT RATINGS 120/240 Vac, 2.0 A 0°C ≤ Ta ≤ 50°C FOR SUPPLY CONNECTION, USE WIRES RATED FOR AT LEAST 90°C. MAX. RELAY (SLO-BLO) CONTACT RATING RELAY 2 120/240 Vac, 5A 30 Vdc, 5A FUSE RATING, 5A RELAY 1 250 Vac TYPE T...

  • Page 11: Console Wiring Inputs

    This section details TLS4 power, communication, and device input connections and requirements. Table 1. TLS4 Wiring Inputs Connector Description NOTE: The TLS4/8601 Series console is factory configured for either AC input power or DC input Input Power power, but not both. (Item 1, Figure 2) Universal AC power supply:100 to 249Vac, 50/60Hz, 2A maximum;...
  • Page 12 Console Wiring Inputs Safety Precautions Table 1. TLS4 Wiring Inputs Connector Description 1 Low Voltage Input: Low Voltage Inputs Maximum contact closure circuit ratings 12 Vdc, 0.015A (Item 3, Figure 2) Class I wiring is required for these 12 volt closure circuits. Legend Input Dry Contact Switch...
  • Page 13 Console Wiring Inputs Safety Precautions Table 1. TLS4 Wiring Inputs Connector Description 1 Ethernet port standard, labeled ETH 1 (Item 7 in Figure 1) Ethernet Ports 1 Optional Ethernet port (Switch ETH 2 and ETH 3) (Item 8 in Figure 1) Optional CDIM module - Two RJ-45/RJ-485 serial ports, labeled CDIM 1 and CDIM 2 (Item 9 in Figure 1) Factory Installed Optional Modules...
  • Page 14 Console Wiring Inputs Safety Precautions Table 1. TLS4 Wiring Inputs Connector Description 6 or 12 universal intrinsically safe inputs as ordered (Items 8 and 9 in Figure 2) Intrinsically Safe inputs Item Description Typical 2- wire device Typical 3- wire device...

  • Page 15: Troubleshooting

    Troubleshooting Boot-Up Errors NORMAL FRONT PANEL LED BOOT-UP SEQUENCE A normal TLS4 boot-up sequence can be followed observing the front panel status LEDs as described in Table 2. Table 2. Front Panel LED Normal Boot-Up Sequence Boot-Up Sequence Visual Sequence System Task 1.

  • Page 16: Boot-Up Error 1

    Troubleshooting Boot-Up Errors BOOT-UP ERROR 1 Table 3. Incorrect Boot-Up Sequence - Missing Serial 2 Boot-Up Sequence Visual Sequence Symptom Probable Cause Action 1. Console powered On at the Only Serial Port 1 is Mode jumper J36 Remove the console’s breaker available (Item 1 in Figure 3) is...

  • Page 17: Boot-Up Error 2

    Troubleshooting Boot-Up Errors BOOT-UP ERROR 2 Table 4. Incorrect Boot-Up Sequence - Boot Sequence Stalled Boot-Up Sequence Visual Sequence Symptom Probable Cause Action 1. Console Powered On at the breaker. 2. Beeper sounds two The Green LED The console can- 1.

  • Page 18: Boot-Up Error 3

    Troubleshooting Boot-Up Errors BOOT-UP ERROR 3 Table 5. Incorrect Boot-Up Sequence - Console Does Not Boot Boot-Up Sequence Visual Sequence Symptom Probable Cause 1. Console Powered On at No beeper sounds. The See Table 6 below. the breaker boot-up sequence fails. All LEDs are Off.

  • Page 19: Display Is Dark After Boot-Up Sequence

    Troubleshooting Display Is Dark After Boot-Up Sequence Table 6. Troubleshooting Procedure if Console Does Not Boot Probable Cause Action Action Action Action Action 2. Power input 1. Verify power input Check F1/F7 Verify the AC Check 20-pin Replace Dis- plug (Item 1 in plug is fully seated in fuses (Item 5 in Input or DC...

  • Page 20: Troubleshooting Procedure For Dark Display

    Troubleshooting Display Is Dark After Boot-Up Sequence Table 8. Troubleshooting Procedure For Dark Display Probable Cause Action Action 1. One end of the 1. Remove the console’s cover and the Display/CPU assembly following the assem- Insert ribbon cable fully Display ribbon bly removal steps beginning on page 26.

  • Page 21: Touch Screen Is Defective

    Troubleshooting Touch Screen Is Defective Touch Screen Is Defective Table 9. Troubleshooting Procedure for Defective Touch Screen Probable Cause Action Action 1. Bad Display 1. Reseat display cable. Replace SD card. If chang- cable, loose dis- ing SD card does not fix play cable.

  • Page 22: Serial Port(S) - No Rs-232 Communication

    Troubleshooting Serial Port(s) - No RS-232 Communication Serial Port(s) - No RS-232 Communication Table 11. Troubleshooting Procedure for No RS-232 Communication Probable Cause Action Action Verify serial communication settings to Correct Serial Port comm settings. 1. Serial settings are incorrect for data trans- make sure settings are correct for data fer such as Baud Rate, Parity Setting, Data transfer.

  • Page 23: No Ifsf - Communication

    Troubleshooting No IFSF - Communication No IFSF - Communication Table 13. Troubleshooting Procedure for No IFSF Communication Probable Cause Action Action 1. IFSF communication Verify LON Card selected for device field on IFSF Communication Setup Correct Device selection setup incorrect screen.

  • Page 24: No Connection To Ethernet Port 1 (Eth1)

    Troubleshooting No Connection to Ethernet Port 1 (ETH1) Table 13. Troubleshooting Procedure for No IFSF Communication Probable Cause Action Action 4. Intermittent communi- Verify Termination switch is set for No Termination. Follow the procedure Correct Termination switch set- cation in Probable Cause 3 above to access Termination DIP switch and verify ting.

  • Page 25: No Probe Address Under Devices Menu

    Troubleshooting No Probe Address Under Devices Menu No Probe Address Under Devices Menu Table 15. Troubleshooting Procedure for No Probe Address Under Devices Menu Probable Cause Action Action Action 1. Probe wires were con- Re-boot console. nected while the con- sole was ON.

  • Page 26: Incorrect Time Displayed After Console Power Loss

    Troubleshooting Incorrect Time Displayed After Console Power Loss Incorrect Time Displayed After Console Power Loss Table 16. Troubleshooting Procedure for incorrect Time Displayed After Power Loss Probable Cause Action Action 1. Battery Isolator Remove the front cover of the TLS4 following Steps 1 & 3 of the Dis- Remove and discard the battery isolator strip not removed.

  • Page 27: Cannot Save Setup Data, "Data Retrieved" Error Message In Status Bar

    Troubleshooting Cannot Save Setup Data, “Data Retrieved” Error Message In Status Bar Table 17. Troubleshooting Procedure for “Could Not Validate IButton” or “Media Access Error” Probable Cause Action Action Action 3. Bad Cyclic Replace Display/CPU Assembly. Redundancy (CRC) check sum error.
  • Page 28 Troubleshooting Relay Will Not Change State Table 19. Troubleshooting Procedure for Relay That Will Not Change State Probable Cause Action Action Correct wiring connections. 2. Connector is not pushed all the way 1. Remove the console’s cover following steps 1 & 3 in or incorrect input wiring from in Display/CPU Assembly removal instructions on Go to next cause.

  • Page 29: External Input Does Not Recognize External Contact Closure

    Troubleshooting External Input Does Not Recognize External Contact Closure External Input Does Not Recognize External Contact Closure Table 20. Troubleshooting Procedure for External Input Not Recognizing External Contact Closure Probable Cause Action Action Enable external input. 1. Setup problem - external input is not Verify external input is enabled in the GUI.

  • Page 30: Component Removal Procedures

    Component Removal Procedures In non-display consoles the Ack/CPU assembly is, except for the display screen itself, essentially the same as the Display/CPU assembly. The Display ribbon cable connects to a different CPU board connector than the Ack switch panel cable plug (see Items 4 and 5 in Figure 3). Other than the GUI display and Ack switch panel difference, the additional removal procedures discussed in this section are identical.

  • Page 31: Replacing The Features Ibutton

    Component Removal Procedures Replacing The Features iButton Figure 6. Inserting SD Card In Its CPU board Enclosure LEGEND FOR NUMBERED BOXES IN Figure 4 1. Check the SD Card read/write slide position. 2. Insert the SD card into its enclosure with the contact side facing the CPU board.

  • Page 32: Replacing The Backup Battery

    Component Removal Procedures Replacing the Backup Battery Replacing the Backup Battery 1. Remove the front cover of the TLS4 following step 1 and 2 of the Display/CPU Assembly removal instructions on page 26. 2. Locate the backup battery beneath the display (Item 5 in Figure 2). 3.

  • Page 33: Figure 8. Remove All Plugs Attached To Usiom Board

    Component Removal Procedures Replacing the USIOM Board MAX. AC INPUT RATINGS 120/240 Vac, 2.0 A 0°C ≤ Ta ≤ 50°C FOR SUPPLY CONNECTION, USE WIRES RATED FOR AT LEAST 90°C. MAX. RELAY (SLO-BLO) CONTACT RATING RELAY 2 120/240 Vac, 5A 30 Vdc, 5A FUSE RATING, 5A RELAY 1...

  • Page 34: Figure 11. Remove Lower Left Corner Usiom Board T15 Screw

    Component Removal Procedures Replacing the USIOM Board MAX. AC INPUT RATINGS 120/240 Vac, 2.0 A 0°C ≤ Ta ≤ 50°C FOR SUPPLY CONNECTION, USE WIRES RATED FOR AT LEAST 90°C. MAX. RELAY (SLO-BLO) CONTACT RATING RELAY 2 120/240 Vac, 5A 30 Vdc, 5A FUSE RATING, 5A RELAY 1...

  • Page 35: Figure 13. Usiom Board Snap-On Retaining Post

    Component Removal Procedures Replacing the USIOM Board TH IS AREA REQUIRED FOR I.S. SPACING TH IS AREA REQUIRED FOR I.S. SPACING MAX. AC INPUT RATINGS 120/240 Vac, 2.0 A 0°C ≤ Ta ≤ 50°C FOR SUPPLY CONNECTION, USE WIRES RATED FOR AT LEAST 90°C. MAX.

  • Page 36: Console Diagnostics Using The Teltech Diagnostic Tool

    Console Diagnostics Using The TELTECH Diagnostic Tool Remote users may connect a laptop to the TLS4 via the network the TLS is on or via crossover connection. An SSH connection can be established from a laptop using a terminal program such as Putty, or the command line in some operating systems.

  • Page 37: Tlstech Menu Examples

    Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples TLSTECH Menu Examples The TLSTECH menu is shown below and examples of each menu item are shown below. [1] Check status of apps [2] Take a system snapshot (not yet implemented) [3] Copy a snapshot to a thumb drive (not yet implemented) [4] Display CPU/memory statistics [5] Display network settings...

  • Page 38: Menu Selection 5

    Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples Linux 2.6.35.3-433-g0fae922+ (tls4) 08/08/13 _armv7l_ (1 CPU) 08/08/13 09:35:26 avg-cpu: %user %nice %system %iowait %steal %idle 13.75 0.00 15.95 0.18 0.00 70.13 09:35:26 up 6 days, 33 min, 1 user, load average: 2.78, 2.81, 2.77 total used free...
  • Page 39 Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples Thu Aug 8 09:36:30 2013 13598624 total packets received 112 with invalid addresses 0 forwarded 0 incoming packets discarded 13598512 incoming packets delivered 13266813 requests sent out 2 dropped because of missing route...

  • Page 40: Menu Selection 7

    Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples MENU SELECTION 7 Pinging gateway and DNS servers Pinging gateway PING 10.20.95.1 (10.20.95.1): 56 data bytes 64 bytes from 10.20.95.1: icmp_seq=0 ttl=255 time=0.760 ms 64 bytes from 10.20.95.1: icmp_seq=1 ttl=255 time=1.114 ms 64 bytes from 10.20.95.1: icmp_seq=2 ttl=255 time=0.606 ms --- 10.20.95.1 ping statistics --- 3 packets transmitted, 3 packets received, 0% packet loss...
  • Page 41 Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples Non-authoritative answer: veeder.com mail exchanger = 10 mail.global.frontbridge.com. Authoritative answers can be found from: mail.global.frontbridge.com internet address = 216.32.180.190 mail.global.frontbridge.com internet address = 216.32.181.178 mail.global.frontbridge.com internet address = 65.55.88.22 mail.global.frontbridge.com internet address = 207.46.163.30 mail.global.frontbridge.com internet address = 213.199.154.190...

  • Page 42: Menu Selection 9

    Console Diagnostics Using The TELTECH Diagnostic Tool TLSTECH Menu Examples MENU SELECTION 9 Showing disk related information Disk devices: NAME FSTYPE SIZE MOUNTPOINT mmcblk0 3.8G |-mmcblk0p1 1.9G / `-mmcblk0p2 1.9G Disk usage: Filesystem Type Size Used Avail Use% Mounted on rootfs rootfs 1.9G...

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