Troubleshoot a problem
Repeating defects
Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating
defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages.
Action
a
Using the Maintenance Defect Ruler, measure the distance
between the repeating defects on the affected color page.
b
Replace the supply item that matches the measurement on the
affected color page.
Imaging kit
•
94.5 mm (3.72 in.)
•
29.9 mm (1.18 in.)
•
23.2 mm (0.91 in.)
Developer unit
•
43.6 mm (1.72 in.)
•
45 mm (1.77 in.)
Transfer module
•
37.7 mm (1.48 in.)
•
78.5 mm (3.09 in.)
•
55 mm (2.17 in.)
•
28.3 mm (1.11 in.)
Fuser
•
79.8 mm (3.14 in.)
•
94.3 mm (3.71 in.)
c
Print the Print Quality Test Pages.
Do the defects still appear?
Yes
No
Take note of the
The problem is
distance, and then
solved.
contact your dealer.
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