Page 1 DIGITAL FULL COLOR MULTIFUNCTIONAL SYSTEM MX-C358F User's Guide May 2023 Machine type: 7531 Model:...
Page 2: Table Of Contents
Contents Contents Safety information..................6 Conventions................................6 Product statements............................. 6 Learn about the printer................9 Printer conﬁgurations............................9 Using the control panel............................ 10 Understanding the status of the indicator light..................10 Selecting paper..............................11 Set up, install, and conﬁgure..............20 Selecting a location for the printer....................... 20 Attaching cables..............................
Page 3 Contents Printing conﬁdential and other held jobs....................78 Printing a font sample list..........................79 Printing a directory list............................79 Placing separator sheets between copies....................79 Canceling a print job............................79 Adjusting toner darkness..........................79 Copy......................80 Using the automatic document feeder and scanner glass..............80 Making copies..............................80 Copying photos..............................
Page 4 Contents Scan......................88 Using the automatic document feeder and scanner glass..............88 Scanning to a computer..........................88 Scanning to an FTP server..........................89 Creating an FTP shortcut..........................89 Scanning to a network folder.........................89 Creating a network folder shortcut......................90 Scanning to a ﬂash drive..........................90 Use printer menus..................
Page 5 Contents Moving the printer to another location..................... 230 Shipping the printer............................231 Troubleshoot a problem................232 Print quality problems............................232 Printing problems............................233 The printer is not responding........................258 Unable to read ﬂash drive..........................259 Enabling the USB port...........................260 Clearing jams..............................260 Network connection problems........................269 Hardware options problems........................
Page 6: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 7 Safety information CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of ﬁre or electrical shock results. Inspect the power cord regularly for signs of such problems.
Page 8 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 9: Learn About The Printer
Learn about the printer Learn about the printer Printer conﬁgurations CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, contact the place where you purchased the printer.
Page 10: Using The Control Panel
Learn about the printer Standard 250-sheet tray Optional 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550-sheet trays Manual feeder Standard bin Convenience stapler Automatic document feeder (ADF) Using the control panel Control panel part Function Power button •...
Page 11: Selecting Paper
Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 12 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 13 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
Page 14 Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Oﬁcio (Mexico) 215.9 x 340.4 mm (8.5 x 13.4 in.) Folio 215.9 x 330.2 mm (8.5 x...
Page 15 Learn about the printer Paper size and Standard Manual Optional 650‑sheet duo tray Optional Two‑sided dimension 250‑sheet tray feeder 550‑sheet printing 550‑sheet Multipurpose tray tray feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.) 10 Envelope 104.8 x 241.3 mm (4.12 x...
Page 16 Learn about the printer Paper sizes supported by the scanner and automatic document feeder Paper size and dimension Scanner Automatic document feeder 210 x 297 mm (8.27 x 11.7 in.) A5 Portrait (SEF) 148 x 210 mm (5.83 x 8.27 in.) A5 Landscape (LEF) 210 x 148 mm (8.27 x 5.83 in.) 105 x 148 mm (4.13 x 5.83 in.)
Page 17 Learn about the printer Paper size and dimension Scanner Automatic document feeder Universal 148 x 210 mm to 215.9 x 355.6 mm (5.83 x 8.27 in. to 8.5 x 14 in.) Universal 210 x 250 mm to 215.9 x 355.6 mm (8.27 x 9.84 in. to 8.5 x 14 in.) 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.)
Page 18 Learn about the printer Supported paper types Paper types supported by the trays, manual feeder, and two-sided printing Optional 650‑sheet duo tray Standard Optional Manual Two‑sided Paper type 250-sheet 550‑sheet 550‑sheet Multipurpose feeder printing tray tray tray feeder Plain Card stock Labels Vinyl Labels Envelope...
Page 19 Learn about the printer Supported paper weights Optional 650‑sheet duo tray Standard 250- Manual Optional Two‑sided Multipurpose sheet tray feeder 550‑sheet tray printing 550‑sheet tray feeder 60– 52– 60–200 g/m 60–162 g/m 60–162 g/m 60–162 g/m 60–105 g/m 200 g/m 120 g/m (16–53‑lb (16–43‑lb bond)
Page 20: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 21: Attaching Cables
Set up, install, and conﬁgure Right side 76 mm (3 in.) Front 508 mm (20 in.) Note: The minimum space needed in front of the machine is 76 mm (3 in.). Left side 76 mm (3 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 22: Setting Up And Using The Home Screen Applications
Set up, install, and conﬁgure Printer port Function Ethernet port Connect the printer to a network. Setting up and using the home screen applications Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 23 Set up, install, and conﬁgure Icon Function Scan Proﬁles Scan and save documents directly to the computer. Scan and save documents directly to an FTP server. Bookmarks Organize all bookmarks. Hard Disk View, select, and manage documents from a hard drive or an intelligent storage drive. Network Folder Scan to a network folder or network location.
Page 24 Set up, install, and conﬁgure Creating a shortcut From the home screen, touch Shortcut Center. Note: The icon and name may have been changed. For more information, contact your administrator. Select a printer function, and then touch Create Shortcut. Note: The Secure E‑mail function is not supported. Conﬁgure the settings, and then touch Save.
Page 25 Set up, install, and conﬁgure Notes: • You can add up to 10 images. • When enabled, the status icons appear on the screen saver only when there are errors, warnings, or cloud‑based notiﬁcations. Apply the changes. Changing the wallpaper image From the home screen, touch Change Wallpaper.
Page 26 Set up, install, and conﬁgure Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 27: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure Setting up and using the accessibility features Activating Voice Guidance From the home screen In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message.
Page 28 Set up, install, and conﬁgure Gesture Function Swipe left then up using one ﬁnger Launch Accessibility mode. Use the same gesture to exit Accessibility mode. Note: This gesture is also applicable when the printer is in normal mode. Double‑tap using one ﬁnger Select an option or item on the screen.
Page 29: Setting Up The Printer To Fax
Set up, install, and conﬁgure For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures” on page Adjusting the Voice Guidance speech rate From the home screen, touch Settings > Device > Accessibility > Speech Rate. Select the speech rate.
Page 30 Set up, install, and conﬁgure Using the control panel From the home screen, touch Settings > Fax > Fax Setup > General Fax Settings. Conﬁgure the settings. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 31 Set up, install, and conﬁgure From the Fax Mode menu, select Fax Server, and then click Save. Click Fax Server Setup. In the To Format ﬁeld, type [#]@myfax.com, where [#] is the fax number and myfax.com is the fax provider domain. Notes: •...
Page 32 Set up, install, and conﬁgure Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: •...
Page 33 Set up, install, and conﬁgure Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 34 Set up, install, and conﬁgure CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 35: Configuring The E-Mail Smtp Settings
Set up, install, and conﬁgure Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. Note: These instructions apply only to printers that support analog fax. From the home screen, touch Settings >...
Page 36 Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 37 Set up, install, and conﬁgure AOL Mail Setting Value Primary SMTP Gateway smtp.aol.com Primary SMTP Gateway Port 587 Use SSL/TLS Required Require Trusted Certiﬁcate Disabled Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password...
Page 38 Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password App password Notes: • To create an app password, go to the Google Account Security page, log in to your account, and then from the “Signing in to Google”...
Page 39 Set up, install, and conﬁgure Setting Value Device UserID Your e‑mail address Device Password Account password NetEase Mail (mail.126.com) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 40 Set up, install, and conﬁgure NetEase Mail (mail.yeah.net) Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the NetEase Mail home page, click Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 41 Set up, install, and conﬁgure QQ Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the QQ Mail home page, click Settings > Account. From the POP3/IMAP/SMTP/Exchange/CardDAV/CalDAV Service section, enable either POP3/SMTP service or IMAP/SMTP service. Setting Value Primary SMTP Gateway...
Page 42 Set up, install, and conﬁgure Sohu Mail Note: Make sure that the SMTP service is enabled on your account. To enable the service, from the Sohu Mail home page, click Options > Settings > POP3/SMTP/IMAP, and then enable either IMAP/SMTP service or POP3/SMTP service.
Page 43: Loading Paper And Specialty Media
Set up, install, and conﬁgure Setting Value Reply Address Your e‑mail address SMTP Server Authentication Login / Plain Device‑Initiated E‑mail Use Device SMTP Credentials Device UserID Your e‑mail address Device Password Account password or app password Notes: • For accounts with two‑step veriﬁcation disabled, use your account password.
Page 44 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 45 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 46 Set up, install, and conﬁgure Load a sheet of paper with the printable side facedown. Note: Make sure that the paper is loaded straight to avoid skewed or crooked print. • For one‑sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 47 Set up, install, and conﬁgure • Load envelope with the ﬂap side up and against the right side of the paper guide. Feed the paper until its leading edge gets pulled in. Warning—Potential Damage: To avoid paper jams, do not force paper into the manual feeder. Loading the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed.
Page 48 Set up, install, and conﬁgure Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • For one-sided printing, load letterhead with the printable side facedown and the top edge entering the printer ﬁrst.
Page 49 Set up, install, and conﬁgure • For two-sided printing, load letterhead with the printable side faceup and the top edge entering the printer last. • Load envelopes with the ﬂap side up and against the right side of the paper guide. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 50: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure Installing and updating software, drivers, and ﬁrmware Installing the printer software Notes: • The print driver is included in the software installer package. • For Macintosh computers with macOS version 10.7 or later, you do not need to install the driver to print on an AirPrint-certiﬁed printer.
Page 51 Set up, install, and conﬁgure Notes: – View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. – If you are using a proxy server, then temporarily disable it to load the web page correctly. Select a print driver, and then click Next.
Page 52: Installing Hardware Options
Set up, install, and conﬁgure Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 53 Set up, install, and conﬁgure • Korean • Arabic – Mass storage • Hard disk • Licensed features – IPDS – Bar Code • MarkNet N8450 Wireless Print Server • Trusted Platform Module Notes: • An ISD or a hard disk is required to activate Forms Merge and some IPDS features. •...
Page 54 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 55 Set up, install, and conﬁgure Locate the ISD connector. Insert the storage drive to the ISD connector.
Page 56 Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 57 Set up, install, and conﬁgure Disconnect the fax interface cable from the controller board.
Page 58 Set up, install, and conﬁgure Remove the hard disk port cover from the controller board shield. Unpack, and then assemble the hard disk.
Page 59 Set up, install, and conﬁgure Attach the hard disk to the controller board shield. Connect the hard disk interface cable to the controller board.
Page 60 Set up, install, and conﬁgure Connect the fax interface cable to the controller board. Attach the controller board shield, and then install the screws.
Page 61 Set up, install, and conﬁgure Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 62 Set up, install, and conﬁgure Open door B. Unpack the wireless print server. Insert the wireless print server until it clicks into place. Close door B.
Page 63 Set up, install, and conﬁgure Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 64 Set up, install, and conﬁgure Unpack the Trusted Platform Module. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Locate the TPM connector.
Page 65 Set up, install, and conﬁgure Attach the module to the TPM connector. Attach the controller board shield, and then install the screws. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 66 Set up, install, and conﬁgure Installing the convenience stapler Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Unpack the convenience stapler. Remove the column covers. Note: Do not throw away the column covers. Insert the power supply through the printer, and then connect it to the convenience stapler.
Page 67 Set up, install, and conﬁgure Install the convenience stapler. Position the power supply properly.
Page 68 Set up, install, and conﬁgure Attach the column cover. Note: Secure the power supply properly. Connect one end of the stapler power cord to the power supply, and then the other end to the electrical outlet. Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 69: Networking
Set up, install, and conﬁgure Networking Connecting the printer to a Wi‑Fi network Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter. From the home screen, touch Settings > Network/Ports > Wireless > Setup On Printer Panel > Choose Network.
Page 70 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct is a Wi-Fi-based peer-to-peer technology that allows wireless devices to connect directly to a Wi- Fi Direct‑enabled printer without using an access point (wireless router). From the home screen, touch Settings > Network/Ports > Wi-Fi Direct. Conﬁgure the settings.
Page 71 Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open the printers folder, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 72: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 73: Erasing Printer Storage Drive
Secure the printer Erasing printer storage drive From the home screen, touch Settings > Device > Maintenance > Out of Service Erase. Depending on the storage drive that is installed on your printer, do either of the following: • For hard disk, touch the Sanitize all information on hard disk check box, touch ERASE, and then select a method to erase data.
Page 74 Secure the printer • The printer is removed from your premises for service. • The printer is sold to another organization. Note: To dispose a storage drive, follow the policies and procedures of your organization.
Page 75: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 76: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 77: Supported Flash Drives And File Types
Print Supported ﬂash drives and ﬁle types Flash drives Notes: – The printer supports high‑speed ﬂash drives with full‑speed standard. Low‑speed USB devices are not supported. – Flash drives must support the File Allocation Table (FAT) system. – Devices formatted with New Technology File System (NTFS) or any other ﬁle system are not supported. File types Documents Images...
Page 78: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 79: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 80: Copy
Copy Copy Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 81: Copying On Letterhead
Copy Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then touch Copy To >...
Page 82: Copying Multiple Pages Onto A Single Sheet
Copy Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Settings > Pages per Side. Enable the setting, and then select the number per side and page orientation. Copy the document.
Page 83: E-Mail
E-mail E-mail Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 84: Fax
Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading. •...
Page 85: Scheduling A Fax
Click Fax > Enable fax > Always display settings prior to faxing, and then enter the recipient number. If necessary, conﬁgure other fax settings. Send the fax. For Macintosh users With a document open, choose File > Print. Select the printer that has ‑ Fax added after its name. In the To ﬁeld, enter the recipient number.
Page 86: Adjusting The Fax Darkness
Adjusting the fax darkness Note: Make sure that fax is conﬁgured. For more information, see the Setting up the printer to fax section. Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Settings >...
Page 87 Select a shortcut type, and then conﬁgure the settings. Note: Take note of the shortcut number. Apply the changes. Click Settings > Fax > Fax Setup > Fax Receive Settings > Admin Controls. In the Fax Forwarding menu, select Forward or Print and Forward. In the Forward to menu, select the destination type and then type the shortcut number.
Page 88: Scan
Scan Scan Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 89: Scanning To An Ftp Server
Scan For Macintosh users Note: Make sure that the printer is added to the computer. For more information, see “Adding printers to a computer” on page Load an original document into the automatic document feeder or on the scanner glass. From the computer, do either of the following: •...
Page 90: Creating A Network Folder Shortcut
Scan Creating a network folder shortcut Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 91 Scan...
Page 92: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management Update Firmware • • Anonymous Data Collection About this Printer Print •...
Page 93: Device
Use printer menus Troubleshooting Print Quality Test Pages Cleaning the Scanner Forms Merge Forms Merge Appears only in the Embedded Web Server. Appears only when a hard disk or an intelligent storage drive is installed. Device Preferences Menu item Description Display Language Set the language of the text that appears on the display.
Page 94 Use printer menus Menu item Description Date and Time Conﬁgure the printer date and time and network time protocol. Conﬁgure Notes: Current Date and Time • MM‑DD‑YYYY is the U.S. factory default setting. DD-MM- Manually Set Date and Time YYYY is the international factory default setting. Date Format (MM‑DD‑YYYY*) •...
Page 95 Use printer menus Menu item Description Device Sounds Conﬁgure the sound settings of the printer. Mute All Sounds (Off*) Button Feedback (On*) Volume (5*) ADF Loaded Beep (On*) Alarm Control (Single*) Cartridge Alarm (Off*) Speaker Mode (Always Off*) Ringer Volume (Off*) Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account...
Page 96 Use printer menus Menu item Description Copy Specify the scanning behavior based on the original document. Sides 1 sided to 1 sided* 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Copy Specify the scanning behavior based on the original document.
Page 97 Use printer menus Menu item Description Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Set the number of times that the alarm sounds when the toner cartridge is low.
Page 98 Use printer menus Menu item Description E‑mail Alerts Setup Specify the e‑mail addresses and enable the e‑mail alert events. Setup E‑mail Lists and Alerts E‑mail List 1 Note: This menu item appears only in the Embedded Web Server. E‑mail List 2 Subject Text E‑mail Events Error Prevention...
Page 99 Use printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Jam Content Recovery Specify how to restart a scan job after resolving a paper jam.
Page 100 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 101 Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home Off* screen.
Page 102 Use printer menus Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set whether the USB device driver enumerates as a USB Simple device (single interface) or as a USB Composite device USB Scan to Local (multiple interfaces).
Page 103 Use printer menus Menu item Description Tray Conﬁguration Set the tray to support multiple universal paper sizes. Multiple Universal Sizes Off* Reports Print reports about printer menu settings, status, and event logs. Menu Settings Page Event Log Event Log Summary Supply Usage And Counters Reset the supply usage history, such as number of pages and days remaining, to the factory shipped level.
Page 104 Use printer menus Menu item Description Printer Emulations Set the page time-out during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Printer Emulations Disable access to printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration...
Page 105 Use printer menus Menu item Description Device Operations Set the printer to operate in Quiet Mode. Quiet Mode Note: Enabling this setting slows down the overall Off* performance of the printer. Device Operations Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite Safe Mode known issues.
Page 106 Use printer menus Menu item Description Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration Note: Make sure that the margin spacing on the target page Print Quick Test is uniform all the way around the target. If it is not, then the printer margins must be reset.
Page 107 Use printer menus Out of Service Erase Menu item Description Out of Service Erase Show a read‑only information on when the printer memory or storage drive was last erased. Memory Last Sanitized ISD last erased Note: ISD last erased appears only when an intelligent storage drive is installed.
Page 108: Print
Use printer menus About this Printer Menu item Description Asset Tag Specify the identity of the printer. The maximum length is 32 characters. Printer’s Location Specify the printer location. The maximum length is 63 characters. Contact Specify the contact information for the printer. The maximum length is 63 characters.
Page 109 Use printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 110 Use printer menus Menu item Description Job Hold Timeout Set the time in seconds that the printer waits for user intervention before it holds jobs that require unavailable resources. 0–255 (30*) Note: This menu item appears only when a hard disk or an ISD is installed.
Page 111 Use printer menus Quality Menu item Description Print Mode Set how the printer generates color content. Black and White Color* Print Resolution Set the resolution for the printed output. 4800 CQ* Note: 4800 CQ provides high‑quality output at maximum speed. 1200 dpi Toner Darkness Determine the lightness or darkness of text images.
Page 112 Use printer menus Menu item Description Color Correction Modify the color settings used to print documents. Notes: Auto* • Off sets the printer to receive the color correction from the software. Manual • Auto sets the printer to apply different color proﬁles to each object on the printed page.
Page 113 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* Note: The value deﬁned in Log Near Full Level determines when this action E‑mail Current Log is triggered.
Page 114 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 115 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 116 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 117: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 118 Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 119: Copy
Use printer menus Media Types Menu item Description Plain Paper Specify the texture, weight, and orientation of the paper. Card Stock Recycled Glossy Labels Vinyl Labels Bond Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [X] Copy Copy Defaults Menu item...
Page 120 Use printer menus Menu item Description Separator Sheets Specify whether to insert blank separator sheets when printing. None* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Color Set the printer to generate color output from a scan job.
Page 121 Use printer menus Menu item Description Header/Footer Specify the header or footer information on the scanned image. Left Header Middle Header Right Header Left Footer Middle Footer Right Footer Overlay Specify the overlay text to print on each copy. Conﬁdential Copy Draft Urgent...
Page 122 Use printer menus Menu item Description Auto Center Align the content at the center of the page. Off* Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document. Off* Shadow Detail Adjust the shadow detail in the original document.
Page 123: Fax
Use printer menus Fax Defaults Fax Mode Menu item Description Fax Mode Select a fax mode. Note: Depending on your printer model, the factory default Fax Server setting may vary. Disabled Fax Setup General Fax settings Menu item Description Fax Name Specify your fax ID.
Page 124 Use printer menus Menu item Description Digits to Mask Specify the number of digits to mask in an outgoing fax number. 0–58 (0*) Enable Line Connected Determine whether a telephone line is connected to the printer. Detection Note: Events are detected immediately. Enable Line In Wrong Jack Determine whether a telephone line is connected to the correct port on the Detection...
Page 125 Use printer menus Menu item Description Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser Color Laser* Inkjet Photo/Film...
Page 126 Use printer menus Menu item Description Contrast Set the contrast of the output. Best for Content* Background Removal Adjust the amount of background visible on a scanned image. Level ‑4 to 4 (0*) Mirror Image Create a mirror image of the original document. Off* Negative Image Create a negative image of the original document.
Page 127 Use printer menus Menu item Description Enable Fax Scans Create faxes using the printer scanner. Driver to Fax Allow the print driver to send fax. Allow Save as Shortcut Save fax numbers as shortcuts on the printer. Max Speed Set the maximum speed for sending fax. 33600* 14400 9600...
Page 128 Use printer menus Fax Receive Settings Menu item Description Fax Job Waiting Remove fax jobs that request speciﬁc unavailable resources from the print queue. None* Toner Toner and Supplies Rings to Answer Set the number of rings required before the printer answers the incoming calls.
Page 129 Use printer menus Admin Controls Menu item Description Enable Fax Receive Set the printer to receive fax. Enable Color Fax Receive Set the printer to receive fax in color. Enable Caller ID Show the caller ID information of the incoming call on the printer display. Off* Block No Name Fax Block incoming faxes without fax IDs.
Page 130 Use printer menus Menu item Description Max Speed Set the maximum speed for transmitting fax. 33600* 14400 9600 4800 2400 Note: An asterisk (*) next to a value indicates the factory default setting. Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page.
Page 131 Use printer menus Fax Log Settings Menu item Description Transmission Log Frequency Specify how often the printer creates a transmission log. Always* Never Only for Error Transmission Log Action Print or e‑mail a log for successful fax transmission or transmission error. Print E‑mail Off*...
Page 132 Use printer menus Menu item Description Speaker Volume Adjust the fax speaker volume. Low* High Ringer Volume Enable the ringer volume. Off* Note: An asterisk (*) next to a value indicates the factory default setting. VoIP Settings Menu item Description VoIP Protocol Set the Voice over Internet Protocol (VoIP) protocol.
Page 133 Use printer menus Menu item Description Transport For Outgoing Calls Set the SIP transport type for outgoing calls. UDP* Outbound Proxy Specify an outbound proxy to forward all SIP communication. Contact Specify a contact name for SIP. Realm Specify a realm name for SIP. Note: If the Realm setting is not set, the setting uses the name of the Contact instead.
Page 134 Use printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 135 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 136 Use printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. TIFF (.tif) PDF (.pdf)* XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) XLSX (.xlsx) CSV (.csv) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 137: E-Mail
Use printer menus Menu item Description Original Size Set the paper size of the original document. [List of paper sizes] Notes: • Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting. • This setting may vary depending on your printer model. Use Multi‑Page TIFF Choose between single‑...
Page 138 Use printer menus Menu item Description SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5 Device‑Initiated E‑mail Specify whether credentials are required for device‑initiated e‑mail. None* Use Device SMTP Credentials User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail.
Page 139 Use printer menus Menu item Description Format Specify the ﬁle format of the scanned document. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) XLSX (.xlsx) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate (Off*)
Page 140 Use printer menus Menu item Description Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness Adjust the darkness of the scanned image. 1–9 (5*) Orientation Specify the orientation of the original document. Portrait* Landscape Original Size...
Page 141 Use printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document.
Page 142 Use printer menus Menu item Description Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default Always On Allow self e‑mails only Set the printer to send e‑mails to yourself only. Off* Use cc:/bcc: Enable carbon copy and blind carbon copy in e‑mail.
Page 143 Use printer menus Menu item Description Scan Preview Show a scan preview of the original document. Off* Note: This menu item appears only when a hard disk or an ISD is installed. Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail.
Page 144: Ftp
Use printer menus FTP Defaults Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) XLSX (.xlsx) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate (Off*)
Page 145 Use printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness...
Page 146 Use printer menus Menu item Description Auto Color Detect Conﬁgure the auto color detection setting. Color Sensitivity (5*) Area Sensitivity (5*) FTP Bit Depth (1 bit*) Minimum Scan Resolution (300 dpi*) JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast...
Page 147 Use printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 148: Usb Drive
Use printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx) XLSX (.xlsx) CSV (.csv) Global OCR Settings Conﬁgure the settings for optical character recognition (OCR).
Page 149 Use printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi Darkness...
Page 150 Use printer menus Menu item Description Auto Color Detect Conﬁgure the auto color detection setting. Color Sensitivity (5*) Area Sensitivity (5*) Scan Bit Depth (1 bit*) Minimum Scan Resolution (300 dpi*) JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast...
Page 151 Use printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of a photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 152 Use printer menus Menu item Description Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. (1,1,1) (2,2,2) (1,2,3) (1,2,3)* Sides Specify whether to print on one side or both sides of the paper. 1‑Sided* 2‑Sided Flip Style...
Page 153: Network/Ports
Use printer menus Network/Ports Network Overview Menu item Description Active Adapter Specify the type of the network connection. Auto* Note: Wireless is available only in printers connected to a wireless network. Standard Network Wireless Network Status Show the connectivity status of the printer network. Display Network Status on Show the network status on the display.
Page 154 Use printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Add Wi‑Fi Network Network Name Network Mode Infrastructure Wireless Security Mode Disabled* WPA2/WPA - Personal WPA2 - Personal Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security.
Page 155 Use printer menus Menu item Description Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2. Note: This menu item appears only when the Wireless Security Mode is set to WPA2-Personal. 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard.
Page 156 Use printer menus Menu item Description PS SmartSwitch Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language. Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 157 Use printer menus Menu item Description All AirPrint Functions Show the AirPrint status of the printer. Enable AirPrint Enable the AirPrint feature. Note: This menu item appears only if Internet Printing Protocol (IPP) or mDNS is disabled. Enable iBeacon Enable the iBeacon feature. Off* Bonjour Name Identify printer designation and location.
Page 158 Use printer menus Ethernet Menu item Description Network Speed Show the speed of the active network adapter. IPv4 Conﬁgure the IPv4 settings. Enable DHCP (On*) Set Static IP Address IPv6 Conﬁgure the IPv6 settings. Enable IPv6 (On*) Enable DHCPv6 (Off*) Stateless Address Autoconﬁguration (On*) DNS Server Address...
Page 159 Use printer menus Menu item Description Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network. Auto* Note: An asterisk (*) next to a value indicates the factory default setting. TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname...
Page 160 Use printer menus Menu item Description Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP. Notes: • Use a comma to separate each IP address. •...
Page 161 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 162 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 163 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*)
Page 164 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 165 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 166: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Note: Some menu items appear only when a hard disk or an intelligent Modify Address Book storage drive is installed.
Page 167 Use printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Operator Panel Lock Embedded Web Server Access Import / Export All Settings Out of Service Erase Cloud Services Enrollment Apps Control access to printer applications.
Page 168 Use printer menus Schedule USB Devices Menu item Description Schedules Schedule access to the front USB port. Add New Schedule Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server.
Page 169 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 170 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 171 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 172 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 173: Cloud Services
Use printer menus Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access. Print Permission Let the user log in before printing.
Page 174: Reports
Use printer menus Menu item Description View Current Status View the connection status between the printer and Lexmark Cloud Services. Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus.
Page 175: Troubleshooting
Use printer menus Shortcuts Menu item Description All Shortcuts Print a report that lists the shortcuts that are stored in the printer. Note: Fax Shortcuts appears only when fax is installed. Fax Shortcuts Copy Shortcuts E‑mail Shortcuts FTP Shortcuts Network Folder Shortcuts Note: This menu appears only if Fax is conﬁgured, and Enable Job Log is set to On.
Page 176 Use printer menus Menu item Description Merge Mode Specify the mode of operation for Forms Merge. Print* Data Capture Disabled Data Capture Target Set the target destination where the captured data is forwarded. Flash* Note: This menu item appears only when Merge Mode is set to Data Capture. Print Port and Filter Settings Enable Forms Merge to process all data that are sent to the network port.
Page 177: Printing The Menu Settings Page
Use printer menus Menu item Description Miscellaneous Enable printing of an error page when an error is encountered in a Forms Merge job. Error Page Print Note: An asterisk (*) next to a value indicates the factory default setting. Printing the Menu Settings Page From the home screen, touch Settings >...
Page 178: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 179: Viewing Reports
Maintain the printer Viewing reports From the home screen, touch Settings > Reports. Select the report that you want to view. Ordering parts and supplies To order supplies, contact the place where you purchased the printer. Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 180: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 181 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 182 Maintain the printer Insert the new toner cartridge until it clicks into place. Close the door. Replacing an imaging kit Open door B. Open door A.
Page 183 Maintain the printer CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the right cover.
Page 184 Maintain the printer Remove the waste toner bottle. Remove the toner cartridges.
Page 185 Maintain the printer Remove the used imaging kit. Unpack the new imaging kit. Black imaging kit Black and color imaging kit...
Page 186 Maintain the printer Notes: • The black imaging kit includes the imaging kit and the black developer unit. • The black and color imaging kit includes the imaging kit and the black, cyan, magenta, and yellow developer units. • When replacing the black imaging kit, save the cyan, magenta, and yellow developer units from the used imaging kit.
Page 187 Maintain the printer Insert the new imaging kit until it is fully seated.
Page 188 Maintain the printer Insert the toner cartridges until they click into place.
Page 189 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 190 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 191 Maintain the printer Replacing the waste toner bottle Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 192 Maintain the printer Remove the right cover. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle.
Page 193 Maintain the printer Insert the new waste toner bottle until it clicks into place.
Page 194 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B.
Page 195 Maintain the printer Replacing a developer unit Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 196 Maintain the printer Remove the right cover. Remove the waste toner bottle.
Page 197 Maintain the printer Remove the toner cartridges.
Page 198 Maintain the printer Remove the imaging kit. Remove the used developer unit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 199 Maintain the printer Remove the packing material. Insert the new developer unit.
Page 200 Maintain the printer Insert the imaging kit until it is fully seated.
Page 201 Maintain the printer Insert the toner cartridges until they click into place.
Page 202 Maintain the printer Insert the waste toner bottle until it clicks into place.
Page 203 Maintain the printer Attach the right cover until it clicks into place. Close door A, and then close door B. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 204 Maintain the printer Remove the tray. Remove the used pick tires. Unpack the new pick tires.
Page 205 Maintain the printer Insert the new pick tires. Note: Make sure that the edges of the pick tire treads are facing downward. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 206 Maintain the printer Replacing the right cover Open door B. Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 207 Maintain the printer Remove the used right cover. Remove door B from the used right cover. Unpack the new right cover. Attach door B to the new right cover.
Page 208 Maintain the printer Attach the new right cover until it clicks into place. Close door A, and then close door B.
Page 209 Maintain the printer Replacing the ADF rollers Open door C. Remove the used ADF pick roller.
Page 210 Maintain the printer Remove the used ADF separator roller. Unpack the new ADF pick roller and ADF separator roller.
Page 211 Maintain the printer Insert the new ADF separator roller until it clicks into place.
Page 212 Maintain the printer Insert the new ADF pick roller until it clicks into place. Close door C.
Page 213 Maintain the printer Replacing the scanner glass pad Open the scanner cover. Remove the used scanner glass pad. Unpack the new scanner glass pad.
Page 214 Maintain the printer Align the new scanner glass pad to the scanner glass. Close the scanner cover to attach the new scanner glass pad. Open the scanner cover.
Page 215 Maintain the printer Apply pressure to the scanner glass pad to secure it. Close the scanner cover. Replacing the staple reﬁll Open the convenience stapler access door.
Page 216 Maintain the printer Remove the staple cartridge. Remove the empty staple reﬁll. Insert the new staple reﬁll until it clicks into place.
Page 217 Maintain the printer Insert the staple cartridge, and then close the convenience stapler access door. Note: Check the LED indicator status. The convenience stapler is ready to use when the blue light comes Replacing the convenience stapler power supply Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 218 Maintain the printer Remove the column cover and power supply cable.
Page 219 Maintain the printer Remove the convenience stapler. Remove the used power supply. Unpack the new power supply.
Page 220 Maintain the printer Insert the new power supply through the printer, and then connect it to the convenience stapler. Install the convenience stapler.
Page 221 Maintain the printer Position the power supply properly. Attach the column cover. Note: Secure the power supply properly. Connect one end of the stapler power cord to the power supply, and then the other end to the electrical outlet. Connect one end of the printer power cord to the printer, and then the other end to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 222: Cleaning Printer Parts
Maintain the printer Resetting the supply usage counters From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Select the counter that you want to reset. Warning—Potential Damage: Supplies and parts without use‑and‑return program agreement terms may be reset and remanufactured.
Page 223 Maintain the printer Notes: • Do not use household cleaners or detergents, as they may damage the touch screen. • Make sure that the touch screen is dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 224 Maintain the printer • Scanner glass pad • ADF glass • Scanner glass Close the scanner cover. Open door C.
Page 225 Maintain the printer Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in door C • ADF glass in door C Close door C.
Page 226 Maintain the printer Cleaning the ADF rollers Open door C. Remove the ADF pick roller.
Page 227 Maintain the printer Remove the ADF separator roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the ADF pick roller and ADF separator roller.
Page 228 Maintain the printer Insert the ADF separator roller until it clicks into place.
Page 229 Maintain the printer Insert the ADF pick roller until it clicks into place. Close door C.
Page 230: Saving Energy And Paper
Maintain the printer Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings > Device > Power Management > Timeouts > Sleep Mode. Specify the amount of time that the printer stays idle before it enters Sleep Mode. Hibernate mode From the home screen, touch Settings >...
Page 231: Shipping The Printer
Maintain the printer • If the printer has separate ﬂoor-standing optional trays or output options attached to it, then disconnect them before moving the printer. • If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ﬂooring.
Page 232: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 234 “Ghost images” on page 236 “Gray or colored background” page 233 on page 237 “Incorrect margins”...
Page 233: Printing Problems
Troubleshoot a problem “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 250 page 251 page 253 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting >...
Page 234 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 235 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 236 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 237 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 238 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 239 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 240 Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 241 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit. solved. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 242 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 243 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded.
Page 244 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package.
Page 245 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit, and then remove the black solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 246 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 247 Troubleshoot a problem Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 248 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 249 Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 250 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact your dealer.
Page 251 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 252 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 253 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Take note of the The problem is Using the Maintenance Defect Ruler, measure the distance distance, and then...
Page 254 Troubleshoot a problem Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer. Print the document.
Page 255 Troubleshoot a problem Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 256 Troubleshoot a problem Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2. Load the correct paper size and paper Check if you are printing on the correct paper. type. Print the document. Is the document printed on the correct paper? Step 2 The problem is...
Page 257 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 258: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 259: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 260: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 261 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 262 Troubleshoot a problem Jam locations Automatic document feeder Door A Trays Multipurpose feeder Manual feeder...
Page 263 Troubleshoot a problem Paper jam in the automatic document feeder Paper jam under the ADF top cover Remove all original documents from the ADF tray. Open door C. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door C.
Page 264 Troubleshoot a problem Place the ADF tray back into place. Paper jam in door A Paper jam below the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 265 Troubleshoot a problem Close door A. Paper jam in the fuser Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 266 Troubleshoot a problem Close door A. Paper jam in the duplex unit Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 267 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door A. Paper jam in trays Remove the tray.
Page 268 Troubleshoot a problem Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Page 269: Network Connection Problems
Troubleshoot a problem Paper jam in the multipurpose feeder Note: The multipurpose feeder is available only if the optional 650-sheet duo tray is installed. Remove paper from the multipurpose feeder, and then close it. Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 270 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Make sure that the printer IP address is correct. Notes: • View the IP address on the home screen. • An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 271 Troubleshoot a problem Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is Go to step 2. solved. Make sure that Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 272: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 273: Issues With Supplies
Troubleshoot a problem Not enough free space in ﬂash memory for resources Contact your dealer. Red light on the convenience stapler Try one or more of the following: • Close the staple access door. • Remove the loose staples. Note: After removing loose staples, two priming cycles are required before stapling. Insert a stack of paper into the stapler three times.
Page 274: Paper Feed Problems
Troubleshoot a problem Paper feed problems Envelope seals when printing Action Step 1 Go to step 2. The problem is solved. Use an envelope that has been stored in a dry environment. Note: Printing on envelopes with high moisture content can seal the ﬂaps.
Page 275 Troubleshoot a problem Tray linking does not work Action Step 1 The problem is Go to step 2. solved. Check if the trays contain the same paper size and paper type. Check if the paper guides are positioned correctly. Print the document. Do the trays link correctly? Step 2 The problem is...
Page 276: E-Mailing Problems
Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the correct paper size and type. Print the document. Do paper jams occur frequently? Step 3 Contact your dealer.
Page 277: Faxing Problems
Troubleshoot a problem Cannot send e‑mails Action Step 1 The problem is Go to step 2. solved. Make sure that the e‑mail SMTP settings are conﬁgured correctly. For more information, see “Conﬁguring the e‑mail SMTP settings” on page Can you send an e‑mail? Step 2 The problem is Go to step 3.
Page 278 Troubleshoot a problem Cannot send or receive faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
Page 279 Troubleshoot a problem Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 280 Troubleshoot a problem Can receive but not send faxes using analog fax Action Step 1 The problem is Go to step 2. solved. Load an original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact your dealer.
Page 281 Troubleshoot a problem Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects.
Page 282: Scanning Problems
Troubleshoot a problem Action Step 2 The problem is Contact your dealer. solved. From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax, and then clear the Always display settings prior to faxing setting.
Page 283 Troubleshoot a problem Action Step 5 The problem is Contact your dealer. solved. Make sure that the printer and the computer are connected to the same network. Scan the document. Can you scan the document to a computer? Cannot scan to a network folder Action Step 1 The problem is...
Page 284 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Update the network folder shortcut. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 285 Troubleshoot a problem Action Step 2 The problem is Contact your dealer. solved. Match the paper size setting and the paper loaded in the tray. Copy the document or photo. Is the document or photo copied correctly? Poor copy quality Action Step 1 The problem is...
Page 286 Troubleshoot a problem Action Contact your dealer. The problem is Open the scanner cover. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Jagged image or text when scanning from the ADF Action Contact your dealer.
Page 287 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Check the ﬁle that you want to scan. Make sure that the ﬁle name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
Page 288 Troubleshoot a problem Scanner does not respond Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected properly to the printer and the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 289: Color Quality Problems
Troubleshoot a problem Place the Print Quick Test page on the ADF tray. Touch Front ADF Registration or Rear ADF Registration. Notes: • To align Front ADF Registration, place the test page faceup, short edge ﬁrst into the ADF. • To align Rear ADF Registration, place the test page facedown, short edge ﬁrst into the ADF.
Page 290 Troubleshoot a problem FAQ about color printing What is RGB color? RGB color is a method of describing colors by indicating the amount of red, green, or blue used to produce a certain color. Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature.
Page 291: Contacting Your Dealer
Troubleshoot a problem If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are not useful. Additionally, some software programs adjust the RGB or CMYK combinations speciﬁed in the program through color management. In these situations, the printed color may not be an exact match of the Color Samples pages.
Page 292: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 293 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 294 Notices This product including components, consumables, parts and spares complies with the “India E-Waste Rules” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1% by weight and 0.01% by weight for cadmium, except for the exemption set in the Rule.
Page 295 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 296 Notices ENERGY STAR ® Any product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture. Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH Maximum wet-bulb temperature...
Page 297 Notices Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. One-sided: 518 Two-sided: 366 Copy...
Page 298 Notices The Hibernate mode can be entered in any of the following methods: • Using the Hibernate Timeout • Using the Schedule Power modes Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modiﬁed between one hour and one month.
Page 299 Notices Saving energy The ENERGY STAR® program is a voluntary scheme to promote the development and purchase of energy efficient models, which help to minimize environmental impact. Products which meet the stringent requirements of the ENERGY STAR program for both environmental beneﬁts and the amount of energy consumption may carry the ENERGY STAR logo in case they have been registered with an ENERGY STAR program.
Page 300 Notices If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualiﬁed installer. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless said message clearly contains in a margin at the top or bottom of each transmitted page or on the ﬁrst page of the transmission, the date and time...
Page 301 Notices This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designed. Spark will accept no responsibility should difficulties arise in such circumstances. The decadic (or pulse) dialing on this device is unsuitable for use on the Spark network in New Zealand. For correct operation, the total of all the Ringer Equivalence Numbers (RENs) of all parallel devices connected to the same telephone line may not exceed 5.
Page 302 Notices Uso del prodotto in Svizzera Questo prodotto richiede un ﬁltro toni Billing svizzero, a installare su tutte le linee che ricevono impulsi remoti in Svizzera. Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. Modular component notice Wireless models contain the following modular component: AzureWave AW-CM467-SUR;...
Page 303 Notices Compliance is indicated by the CE marking: Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: UK (NI) EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.
Page 304 Notices UK statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the UK) or 5GHz (5.15–5.35, 5.47–5.725 in the UK) bands. The maximum transmitter EIRP power output, including antenna gain, is ≤ 20dBm for both bands.
Page 305 Notices interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
Page 306 Notices 日本の VCCI 規定製品にこのマークが表示されている場合、次の要件を満たしています。この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いをしてください。 VCCI-B European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Page 307: Index
Index Index assigning printer to a ring cleaning the touch screen 222 pattern 35 clearing jam activating Voice Guidance 27 attaching cables 21 in automatic document adding a shortcut avoiding paper jams 260 feeder 263 copy 82 in the manual feeder 268 adding apps to home screen 23 in the multipurpose feeder 269 adding contact groups 26...
Page 308 Index copy quality problem defective intelligent storage e‑mail function partial copies of drive 272 setting up 35 documents 284 deleting contact groups 26 e‑mail server partial copies of photos 284 deleting contacts 26 conﬁguring 35 poor copy quality 285 developer unit e‑mail service providers 35 vertical dark streaks 285 ordering 179...
Page 309 Index fax, scheduling 85 job prints on the wrong faxing paper 256 icons on the home screen setting the date and time 35 junk faxes showing 23 using the automatic document blocking 86 images cut off on print 245 feeder (ADF) 84 imaging kit using the scanner glass 84 ordering 179...
Page 310 Index Fax 175 Web Link Setup 143 paper characteristics 11 Fax Mode 123 Wireless 153 paper frequently jams 275 Fax Server Setup 134 Wi‑Fi Direct 156 paper guidelines 11 Fax Setup 123 Menu Settings Page paper jam Flash Drive Print 151 printing 177 in the manual feeder 268 Flash Drive Scan 148...
Page 311 Index Print Quality Test Pages 175 Not enough free space in ﬂash right cover 206 print quality troubleshooting memory for resources 273 scanner glass pad 213 blank pages 233 Replace cartridge, printer region replacing power supply 217 dark print 234 mismatch 273 replacing staple reﬁll 215 ghost images appear on...
Page 312 Index using the scanner glass 88 Sleep mode troubleshooting scanning from the ADF conﬁguring 230 cannot connect printer to vertical dark streaks 285 slow printing 256 Wi‑Fi 271 scanning problem cannot open Embedded Web scan job not successful 286 scanning 89 Server 269 scanner does not close 287 SMTP server not set up error...
Page 313 Index light print 238 Voice Guidance missing colors 240 activating 27 mottled print and dots 241 deactivating 27 paper curl 242 speech rate 29 solid color or black images 244 Voice Guidance speech rate text or images cut off 245 adjusting 29 toner easily rubs off 246 volatile memory 73...

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