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All warranty periods mentioned are subject to a representative of the manufacturer being
able to access the defective product or system to check such non-conformity. The warranty
claims must be notified and sent to the manufacturer's regional office within 30 days of such
indication, and at least the following information must be specified (additional information
may be requested):
- Defective products. For the guarantees of a System, other components that are used must
also be specified.
- Date of installation and invoice date.
- A detailed description of the problem, the amount and the percentage of malfunctions,
together with the fault date code. - The application, the functioning hours and switching
cycles.
- When the warranty claim is justified, the manufacturer shall bear the transportation costs.
The manufacturer may invoice to the client the returned products that are not defective or
nonconforming, together with the associated transportation, verification and handling
expenses.
This warranty does not cover:
- Any exposure to corrosive environments or aggressive gases of chemical origin.
- Negligent, improper or inappropriate use.
- Use of the product at a different environmental temperature than the one specified.
- In LED light sources, faults smaller than 0.2% for every 1000h.
- Decrease of luminous flux of less than 30% in LED light sources.
- Relative humidity in the installation above 80%, or if the conditions have been exceeded
according to the IP rating of the product for which it was designed.
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