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5.2 I User alerts
The status indicator on the control box flashes to alert the user, follow the recommended troubleshooting tips below.
User alerts can also be accessed in the iAquaLink™ app (on iQ models).
LED (Power)
or
LED (Start)
Rapid flashing
N/A
N/A
If the problem persists, contact your retailer:
Display in the
iAquaLink™ app
(depending on
the model)
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the
control box.
Communication
• Check that nothing is interfering with the cable
connection area.
• If this fails to solve the problem, contact your
retailer for a full diagnosis.
• Check that debris or the cable is not preventing the
Right traction
brushes or the tracks from rotating freely.
motor
• Check that nothing is interfering with the cable
Left traction motor
connection area.
Right traction
• Rotate each wheel by a quarter of a turn in the
motor consumption
same direction until it rotates smoothly
Left traction motor
• If this fails to solve the problem, contact your
consumption
retailer for a full diagnosis.
• Turn the cleaner off.
• Clean the filter thoroughly.
• Put it back in the water, shaking to release the air
Cleaner out of the
bubbles.
water
• Restart the cycle.
• If this fails to solve the problem, please contact
your retailer for a full diagnosis.
• Check that no debris or hair is blocking the impeller.
Pump motor
• Clean the filter thoroughly.
Pump motor
• If this fails to solve the problem, contact your
consumption
retailer for a full diagnosis.
• Disconnect the control box for at least 15 seconds.
• Close the iAquaLink™ app.
• Connect the control box to the cleaner.
Update failed or
• Connect the control box to the mains.
incomplete
• Check that the control box is correctly connected
to the home Wi-Fi network (LED is lit).
• On iAquaLink™ app, select the cleaner and click on
"Update".
• Wait for the update to complete.
Update in progress
• Do not disconnect the power cable from the
cleaner during an update.
• Check the status of the Bluetooth/Wi-Fi LEDs on
the control box and follow the steps described in
Connection error
the table "5.3 I Troubleshooting the connection to
the iAquaLink™ app".
• Appliance
connected
A red dot appears
If the dot is red when the control box is plugged in
in the "My
and if the Bluetooth/Wi-Fi icons are lit up, refresh
systems" list
the screen (by swiping downwards).
• If the dot turns green: the appliance is ready for
use.
Solutions
not
plugged
in
or
to
the
home
Wi-Fi
EN
not
network.
21
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