BenQ EW3270UE User Manual page 54

Audio
No sound can be heard from the built-in speakers.
• Check whether the desired cable to input audio signals is properly connected. See
the audio cable. (Selected models only) on page 16
• Increase the volume (volume may be muted or too low).
• Remove your headphone and/or external speakers. (If they are connected to the monitor,
the built-in speakers are automatically muted.)
No sound can be heard from the connected external speakers.
• Remove your headphone (if the headphone is connected to the monitor).
• Check whether the headphone jack is properly connected.
• If the external speakers are USB-powered, check whether the USB connection is OK.
• Increase the volume (volume may be muted or too low) on the external speakers.
• If USB-C™ connection is established, make sure the appropriate audio output setting on
your laptop has been selected. You may look for options similar to "USB headphone."
Sensors
The light sensor of the monitor does not work well.
The light sensor is located at the front bottom of the monitor. Please check:
• If you have removed the sensor protection sticker.
• If the Bright Intelligence / Bright Intelligence Plus function has been turned on. Check
>
Care Bright Intelligence / B.I.+
• If there are any obstacles in front of the sensor that keep the
sensor from detecting the light properly.
• If there are any objects or clothing in bright colors in front of
the sensor. Bright colors (especially white and fluorescent
colors) reflect light and the sensor cannot detect the main
light sources.
HDR (models with HDR feature)
There is a message
This means the input content is not HDR-compatible and the monitor is in HDR-emulated
mode. Refer to
check if a supported player, content, and the certified cable are used.
54 Troubleshooting
HDR: Emulated
Working with HDR technology (Models with HDR feature only) on page 32
for details.
(Bright Intelligence Plus).
showing on the screen.
Connect
Eye
to