Ip-Fax Reception - Ricoh MP C307 Field Service Manual

3.Troubleshooting
16 Remote fax cancelled transmission?

IP-Fax Reception

Cannot Receive via IP Address/Host Name.
Check Point
1 LAN cable connected?
2 Firewall/NAT is installed?
3 IP address of local fax registered?
4 Port number specified at remote sender fax
(if required)?
5 Specified port number correct (if required)?
6 DNS server registered when host name
specified on sender side?
7 Network bandwidth too narrow?
8 Remote fax cancelled transmission?
Cannot Receive by VoIP Gateway.
Check Point
1 LAN cable connected?
2 Firewall/NAT is installed?
3 VoIP Gateway installed correctly?
4 VoIP Gateway power switched on?
5 IP address/host name of specified VoIP
Gateway correct on sender's side?
6 DNS server registered when host name
specified on sender side?
7 Network bandwidth too narrow?
46
Lower the modem transmission baud rate.
IPFAX SW 05
Check whether the remote fax cancelled the
transmission.
Action
Check the LAN cable connection.
Cannot breach the firewall. Send by using another method
(Fax, Internet Fax)
Register the IP address.
Request the sender to specify the port number.
Request the sender to check the port number.
Contact the network administrator.
• The sender machine displays this error code if the
sender fax is a Ricoh model.
Request the system administrator to increase the bandwidth.
Lower the start modem reception baud rate on the receiving
side.
IPFAX SW06
Check whether the remote fax cancelled the transmission.
Action
Check the LAN cable connection.
Cannot breach the firewall. Request the remote fax to send
by using another method (Fax, Internet Fax)
Contact the network administrator.
Contact the network administrator.
Request the remote fax to check the IP address/host name.
Contact the network administrator.
Request the network administrator to increase the
bandwidth.