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PROBLEM
Coffee not hot
enough
No crema
Not enough
milk texture
Too much coffee
extracted
Not enough
coffee extracted
Amount of coffee
extracted has
changed, but
all settings are
the same.
POSSIBLE CAUSE
• Cups not pre-heated.
• Milk not hot enough
(if making cappuccino
or latté etc).
• Coffee beans are stale.
• Steam wand is blocked.
• Coffee is ground too
coarsely.
• Shot duration/volume
needs to be adjusted.
• Coffee is ground too finely.
• Shot duration/volume
needs to be adjusted.
• As coffee beans age, the
extraction rate changes
and can affect the shot
volume.
WHAT TO DO
• Rinse cups under hot water outlet
and place on cup warming tray.
• Increase the milk temperature
in settings menu.
• Use freshly roasted coffee beans with
a 'Roasted On' date and consume
between 5–20 days after that date.
• Refer to 'Cleaning the Steam Wand',
page 12.
• You may have a blockage in scale.
Please run the descale process.
• Different brands and types of milk and milk
alternatives will texture differently. You may
need to adjust the froth level accordingly.
• Adjust the grind size to a lower number
to make the grind size slightly finer.
• Customise extraction time by touching
the 'Single' / 'Double' button.
• Adjust the grind size to a higher number
to make the grind size slightly coarser.
• Customise extraction time by touching
the 'Single' / 'Double' button.
• Adjust the grind size to a lower number
to make the grind size slightly finer.
• Customise extraction time by touching
the 'Single' / 'Double' button.
• Use freshly roasted coffee beans with
a 'Roasted On' date and consume between
5–20 days after that date.
17
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