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Symptom
If you suspect a network problem, keep in mind the following:
• If the imagePRESS Server does not appear in the list of printers on the network, there may be another device on the network with
the same Ethernet hardware address.
• Conflicting network settings may be set in Setup and on the customer's workstation.
• Inappropriate Setup options may cause printing problems.
• Missing or incorrectly placed printer description files may cause application-specific printing errors.
For additional information, see Configuration and Setup, which is part of the user documentation set.
Unable to connect
One of the following:
to the network; or
• Wrong cable. Do not use a crossover cable.
neither LED on the
• Wrong port. Do not use the printer port. The
10/100/
printer port is reserved for the printer and
1000BaseT net-
for installing system software from a PC.
work connector is lit
• Faulty network cable or connection
• Faulty network
• Faulty Ethernet port on the motherboard
System starts up
One of the following:
slowly (seems to
• Normal behavior
hang) and the Con-
System is searching for a nonexistent
figuration page dis-
DHCP server. DHCP is enabled by default
plays an error on
on the imagePRESS Server, but the cus-
the "IPAddress" line
tomer's network is not using DHCP
under "Network
• If the customer's network is using DHCP:
Setup"
• Network cable or connection is faulty
• Network is faulty
• Faulty Ethernet port on the mother-
Scanning
Problems with
• Loose, incorrect, or missing connection be-
scanning or send-
tween the imagePRESS Server and printe
ing files
• The printer does not have an IP address
Printing
NOTE:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to
make sure that the printer itself does not need servicing or adjusting.
Test page fails to
Print engine is not ready to print
print
Possible cause
board
Suggested action
1. Make sure that the network cable is the correct type and
connected to the designated LAN port on the imagePRESS
Server connector panel.
2. Check the cable connection to the network.
3. Replace the cable with a new or tested cable.
4. Request that the network administrator check Network Set-
up.
5. Request that the network administrator check other devices
on the network.
If other devices are not functioning, there could be a problem
with the network.
6. If the rest of the network is functioning properly and the prob-
lem persists, replace the motherboard.
1. Request that the network administrator change the default
in imagePRESS Server Network Setup.
2. If neither LED on the designated network port is lit on the
imagePRESS Server, check the cable connection to the im-
agePRESS Server and the network. Make sure that the ca-
ble is the correct type.
3. If the network cable is the correct type and is properly con-
nected to the imagePRESS Server, connect a new network
cable to the imagePRESS Server.
4. Request that the network administrator check other devices
on the network.
If other devices are not functioning, there could be a problem
with the network.
5. Replace the motherboard.
1. Check and reseat the printer interface cable between the
imagePRESS Server and the printer.
2. Power off/on the printer.
3. Replace the printer interface cable.
1. Make sure that the printer is powered on and ready to print.
2. Check the printer touch panel for indications or messages
about the printer status.
53
5. TROUBLESHOOTING
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Table of Contents
Troubleshooting
