Troubleshooting - Sanyo DS31810 Owner's Manual

TROUBLESHOOTING

Before calling for assistance, please look for the condition that most closely resembles your problem
in the following charts, then follow the instructions for that condition. Visit our web site at
www.sanyoctv.com
TV Turns off by itself
Check antenna
connection.
No Picture or Poor Picture
Change Channels.
Poor color or no color
Change Channels.
No sound, Poor Stereo sound
Press and
hold the
Volume
key.
20
or call toll free 1-800-877-5032.
Was the connector loose or disconnected?
Yes. Problem could be auto shutdown due to loss of signal. (See page 4.)
No. Press the POWER key.
Did the TV come on?
Yes. Sleep Timer may have been set.
No.
Is picture ok?
Yes. Problem is with signal (station, cable, or satellite reception).
No. Turn off household/shop appliances such as, vacuum, blender, drill, etc.
Did picture improve?
Yes. Problem was interference from an appliance.
No.
Is color better?
Yes. Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment.
Did color improve?
Yes. Antenna was not adjusted properly for the channel you're watching.
No.
Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes. Problem is with program or signal (station, cable, or satellite reception).
No.
Unplug the TV for a few seconds. Reconnect and press POWER.
Adjust antenna direction/alignment. / Press the RESET key twice
(personalized settings will be reset to factory defaults).
Press the RESET key twice (personalized settings will be reset to
factory defaults).
Adjust antenna direction/alignment; check connections to AV jacks.
Did sound improve?
Yes. Antenna misadjusted or AV cables were not fully seated.
No. Select Mono sound from on-screen menu.