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Warranty
of the product.
What Dimplex will do in the event of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during (i) the 2 year
limited warranty period for products other
than fireplace surrounds (mantels) and trims,
and (ii) the 1 year limited warranty period for
surrounds (mantels) and trims, you have the
following rights:
• Limited warranty service will be performed
solely by dealers or service agents of Dim-
plex authorized to provide limited warranty
services.
• For products (other than surrounds
(mantels) and trims) for the period end-
ing at midnight on the first anniversary
of the date of first purchase, Dimplex
will in its sole discretion either repair or
replace such defective product or part
without charge. If Dimplex is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Dim-
plex may, in lieu of repair or replacement,
choose to refund the purchase price for
such product or part. This limited war-
ranty entitles the purchaser to on-site or
in-home warranty services. Accordingly,
Dimplex will be responsible for all labour
and transportation costs associated with
the repair or replacement of the product
or part except as follows: (i) charges may
be levied for travel costs incurred to travel
to the purchaser's site where the product
is located if the purchaser's site is beyond
30 miles (48 km) from the closest service
depot of Dimplex's dealer or service agent;
and (ii) the purchaser is solely responsible
for providing clear access to all serviceable
parts of the product.
• For products (other than surrounds
(mantels) and trims) for the period com-
mencing at 12:01 a.m. on the day after
the first anniversary of the first purchase
and ending at midnight on the second
anniversary of the date of first purchase,
this limited warranty entitles the purchaser
to replacement parts only without charge. If
Dimplex is unable to replace such part, or if
replacement is not commercially practicable
or cannot be timely made, Dimplex may, in
lieu of replacement, choose to refund the
purchase price for such part. The purchaser
shall not be entitled to on-site or in-home
warranty services. The purchaser shall be
responsible for all expenses incurred for the
removal of the part and installation of the
replacement part including, without limita-
tion, all shipping costs and transportation
costs to and from the authorized dealer's
or service agent's place of business and
all labour costs. Such costs shall not be the
responsibility of Dimplex.
• For surrounds (mantels) and trims for
the period ending at midnight on the first
anniversary of the date of first purchase,
Dimplex will in its sole discretion either
repair or replace such defective surrounds
(mantels) and trims or part thereof without
charge. If Dimplex is unable to repair or
replace such product or part, or if repair or
replacement is not commercially practicable
or cannot be timely made, Dimplex may, in
lieu of repair or replacement, choose to re-
fund the purchase price for such product or
part. The purchaser shall not be entitled to
on-site or in-house services. The purchaser
is responsible for all expenses incurred for
repair or replacement of such product or
part including, without limitation, all shipping
costs and transportation costs to and from
the authorized dealer's or service agent's
business and all labour costs. Such costs
shall not be the responsibility of Dimplex.
On-site or in-home services not provided
•
under this warranty may be performed
at the purchaser's specific request and
expense at Dimplex's then-current rates
for such services.
What Dimplex and its dealers and service
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