Pin Call Routing; Play System Prompt After Personal Greeting - Panasonic KX-TVA50 Feature Manual

2.2.39 Play System Prompt After Personal Greeting

a.
A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dial any digits or
has a rotary telephone).
b.
A caller dials "0" when the call is being handled by Automated Attendant service.
c.
A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual). After
pressing the appropriate dial key, the caller is directed to an operator.
Operator Service offers callers many chances to reach a human operator. Operator Service can be structured
as a cascade so that if Operator 1 cannot take the call, it goes to Operator 2. If that fails, the call goes to
Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy cases
and no-answer cases.
Programming Manual References
"Operator Service" in 2.4.3.1 Automated Attendant
Manager's Manual References
3.4 Customizing the Message Manager's Mailbox

2.2.38 PIN Call Routing

Description
Allows the System Administrator to store a maximum of 200 PIN (Personal Identification Number—max. 20
digits) numbers and assign a destination (extension, mailbox, mailbox group, or Custom Service) to each PIN
for each time mode (day, night, lunch, and break). In a Custom Service, callers can be required to enter a PIN
number in order to be directed to a destination.
Conditions
•
This feature is available only when the "Call Transfer Anytime" parameter of a Custom Service is set to
"PIN".
Programming Manual References
2.4.1 Caller ID/DID/PIN Call Routing
"Call Transfer Anytime" in 2.4.4.2 Menu & Transfer
2.2.39 Play System Prompt After Personal Greeting
Description
Allows the Guidance for Recording message to be played for the caller after the Personal Greeting. The
Guidance for Recording message instructs the caller how to terminate the call, access more features, and
rerecord the message.
Programming Manual References
"Play System Prompt after Personal Greeting" in 2.2.2 Personal Options
30 Feature Manual Document Version 3.0 2010/06