Repairs; Returning Devices To Samson - Samson 3275A Mounting And Operating Instructions

12 Repairs

If the actuator does not function properly ac-
cording to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
NOTICE NOTICE
! !
Risk of actuator damage due to incorrect
service or repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After‑sales Service
for repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some spe-
cial device models
u www.samsongroup.com > Service &
Support > After‑sales Service.
2. Send an e-mail
u retouren@samsongroup.com to regis-
ter the return shipment including the fol-
lowing information:
− Type
− Article no.
− Configuration ID
− Original order
EB 8314-1 EN
− Completed Declaration on
Contamination, which can be
downloaded from our website at
u www.samsongroup.com > Service
& Support > After‑sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Note
Further information on returned devices and
how they are handled can be found at
u www.samsongroup.com > Service &
Support > After‑sales Service.
Repairs
12-1